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Best Practices for Caribbean Terminals Today
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COMMON TO ALL TERMINALS

• Meet Passenger Needs Wants
• Design to Reduce Energy discussed yesterday

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Passenger Needs Wants
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PASSENGER NEEDS/WANTS

• Simplicity of flow, good wayfinding
• Minimum queuing
• Food retail airside where they have time to use
  
• Adequate space and seating
• A strong sense of place, unique character
• Commercial revenue and pax satisfaction increases
  as we meet their expectations
• Every airport is different listen to the
  passengers

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SURVEY PASSENGERS

• Not just about concessions
• Can address
• Themes and wants re terminal
• Deficiencies in existing facilities and services
  to deal with in new terminals

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PASSENGER PERSPECTIVES

• Ask about
• Airline provided services check-in, etc
• Security wait times, etc
• Government services Customs, Immigration, etc
• Washrooms
• Concessions

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PASSENGER PERSPECTIVES

• Passengers are seeking environments that are
  stress reducing
• Color
• Soft furniture
• club atmosphere
• So why are we giving them white and stainless
  steel

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PASSENGER SURVEY

• 55 Cultural
• 38 Active / Vibrant
• 36 Colourful
• 34 Harbor / Port
• 33 Mountains
• 31 Historical
• 30 Traditional
• 28 Commerce

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KINGSTON THEMING
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WHAT IS DIFFERENT IN CARIB?

• Utilities Reliability
• Need for 100 back up power
• Construction Issues Materials
• Need to think of supply chain
• Extra care in selecting contractors
• Commissioning Training
• New systems mean training and troubleshooting
• Capital Cost limitations

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Capital Cost Constraints
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CAPITAL COST CONSTRAINTS

• Traffic levels at Caribbean Airports are
  generally modest
• Typically less than 3 million e/d pax
• High peaks mean relatively oversized facilities
  are needed
• A rework/expansion of the existing facilities is
  often the most cost effective approach many of
  the regions airports have good bones

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REHAB/EXPAND VS NEW

• 50 Rehab/50 new will typically save 30-40
  over all new
• BUT, construction will take longer and be more
  disruptive
• Kingston, Montego Bay and Barbados were done on
  the rehab-expand approach
• Hewanorra shows high potential for this, as does
  E.T. Joshua in St. Vincent
• Nassau not worth saving existing terminals

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Barbados Grantley Adams International Airport
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BARBADOS

• 100M terminal modernization expansion
• Terminal floor area doubled to approximately
  40,000 sq.m old terminal becomes departure and
  retail area new terminal for arrivals
• Strong revenue focus from the outset

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Outdoor spaces reduce energy demand
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Outdoor spaces reduce energy demand
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IMPACT OF THE NEW PROGRAM

• Airport concession revenues are up by 500 -
  spend 35/enpl
• Airport advertising revenues are up by 500
• The incremental commercial revenue (approx
  7m/year) could debt service the entire terminal
  investment

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Kingston Norman Manley International Airport
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KINGSTON

• 60M terminal program
• Substantial expansion, modernization, addition of
  loading bridges
• Revenue focus important to AAJ integration of
  concessions, signage, terminal design from Day 1

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CONCLUSIONS

• Carefully evaluate existing terminal is it
  worth re-working and expanding to save 30-40 of
  costs
• Listen to passengers every airport is different
  - design for passengers
• Provide easy flows, sufficient space and seating
• Concessions primarily airside
• Provide 100 back up power
• Select contractors carefully
• Plan on extensive commissioning process

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Gordon Hamilton

• Gordon Hamilton is the Managing Director of
  Jacobs Consultancy Canada. He holds an Masters
  Degree in Engineering and has over 35 years of
  aviation experience. In the Caribbean and
  Central/South America, Gordon has led
  SypherMueller and now Jacobs Consultancy in
  planning and design projects in Barbados, St.
  Vincent, St. Lucia, Nassau, Mustique, Kingston
  (Jamaica), Dominican Republic, Curacao, Honduras
  and Argentina. Additional security and management
  consulting projects have been undertaken by
  Sypher/Jacobs Consultancy in St. Maarten,
  Antigua, St. Kitts, St. Lucia and St. Vincent.
• Jacobs Consultancy is part of Jacobs Engineering
  Group which was recently rated 2 in airport
  development in dollar terms by Engineering News
  Record.