Communication Skills

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• Communication Skills
• with
• Friends Family

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When someone says Sorry

1. Look at the person who is saying Sorry.
2. Judge the persons sincerity by facial
   expression, tone of voice posture.
3. Listen to what he is saying to you.
4. Try to understand his point of view. 
5. Thank the person for explaining the situation
6. Thank the person for the apology. "I understand
   what happened" or "I accept your apology."

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When you want to disagree

1. Look pleasant - this takes effort on your part.
2. Actively listen to their point of view.
3. Demonstrate your comprehension by restating what
   they said.
4. Share your point of view using polite language.
   "I understand how you feel, but let me share how
   I see things.
5. Give reasons why you disagree. Use specific
   facts.
6. You may agree to disagree.

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When you want to ask a favour

1. Choose the right time and situation.
2. Ask the person for permission to talk to them,
   like Dad, are you free to talk right now?
3. Keep a happy or neutral tone. Not a sad one.
4. Ask yourself if the request is reasonable.
5. Start your request with language like Would you
   please..
6. Be prepared to accept a NO for an answer.
7. Say Thanks whether or not your favour was
   granted.

5
If someone teases you

1. Remain calm, but serious.
2. Assertively ask the person to stop teasing.
3. If the teasing continues, move away.
4. Ignore the teasing.
5. If the teasing stops, thank the person.
6. If it does not stop, report the situation to a
   grown-up / teacher / adult you trust.

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When you want to refuse a request

• 1. Listen completely to the request.
• 2. State "I'm sorry.
• 3. Give a reason why you cannot do what was asked
  of you.
• 4. Say "I'm glad you asked me.
• 5. Offer to do something else or the same thing
  at another time. Ram, I can't play with you this
  evening because my brother is having a birthday
  party. Thanks for asking, though. Do you want to
  play together tomorrow?" 

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When you want to interrupt

• 1. Is the other person available to interact with
  you? How important is it that you interrupt them?
  
• 2. Get within the other persons view.
• 3. Don't interrupt unless it's an emergency.
• 4. If you must interrupt, say "Excuse me.
• 5. When the person acknowledges you and indicates
  it's all right to speak, start by saying "thank
  you.

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When you are being disciplined

1. Consider this an opportunity to show you can
   grow.
2. Listen carefully. Keep good eye contact.
3. As hard as it may be, agree with the person.
   (Arguing at this point will not work!)
4. If you can, think of your own ideas of ways you
   could improve. Yes, I have been late. I will get
   a louder alarm clock so that I can get up on
   time.
5. Be calm throughout the process. You can grumble
   about the unfairness you perceived with your
   friends later!

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Handling Embarrassment

1. Find out the reason why you are feeling
   embarrassed.
2. Think if you can correct the problem.
3. Use humour.
4. Reflect on times past when you were really
   embarrassed at the time, but later thought what
   happened was funny.
5. Ignore teasing.
6. Remember embarrassing moments pass. 

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• THANK YOU