Zone Chairperson Training

1
Zone Chairperson Training

• How to be everything to everyone

2
Before you begin

• Print a copy of the Zone Chairperson Manual
• Print or open the file for the District
  Constitution By-Laws
• Pick a time when you will have 30 to 60 minutes
  when you will not be interrupted
• Have note paper available
• Try to complete a section(s) before stopping

3
Course Objectives

• Identify position responsibilities
• Recognize motivation factors
• Motivate club officers
• Provide recognition
• Use problem-solving skills

4
Course Objectives (cont.)

• Encourage goal setting in clubs
• Communicate information to club officers
• Provide coaching
• Submit timely reports
• Use LCI resources

5
Course Sections

• Job Responsibilities
• Motivation
• Communication
• Problem Solving
• Goal Setting
• Coaching
• Reports/resources

Click on any section title to go to that section.
To return to this page click on yellow triangle
on that page.
6
Job Responsibilities

• What do you expect me to do?

7
Who is a Zone Chairperson?

• You are the link between the clubs in the zone
  and the district team. You motivate and counsel
  clubs as well as communicate with clubs and
  encourage clubs to support district programs and
  activities.

8
You, the Zone Chairperson,

• Collaborate with the district governor to ensure
  that clubs in the zone are in good standing, are
  visited more than once a year, conduct service
  projects in their community, and have effective
  internal communication and a public relations
  program.

9
Three Hats of a Zone Chairperson

• Motivator recognize club success
• Counselor provides coaching and guidance
• Communicator informs clubs of district
  information/activities and reports club
  activities to district governor

10
Zone Chairperson Responsibilities

• Participate in meetings as a member of the
  district cabinet
• Monitor the well being and status of clubs in
  your zone (review reports visit clubs)
• Further the purposes of the association
• Provide a current list of clubs with officer
  names and addresses to the district governor

11
Zone Chairperson Responsibilities (continued p. 2)

• Organize and conduct zone meetings as
• chairperson of District Governors Advisory
  Committee in your zone
• Provide reports on health of clubs and club
  service activities
• Report to cabinet secretary any clubs on
  financial suspension or on status quo

12
Zone Chairperson Responsibilities (continued p. 3)

• Suggest and implement methods to assist all the
  clubs within the zone
• Facilitate exchange of ideas about programs,
  projects, activities, and fund raising methods
  among clubs in the zone
• Ensure every club follows its constitution
  by-laws

13
Zone Chairperson Responsibilities (continued p. 4)

• Promote district, multiple district and
  international programs to clubs
• Work in harmony with the district cabinet
• Be aware of all activities of all the clubs in
  the zone
• Attend all regularly scheduled meetings of the
  district

14
In Partnership with the District MERL Team, you
may

• Organize a new club
• Conduct new member orientation
• Conduct training on retention of existing members
• Implement a member recruitment plan
• Nurture current and future leaders
• Promote use of on-line leadership materials

15
Responsibilities Quiz
Start with the first question or choice on the
left, and click the answer you think is correct.
After you click, the correct answer will appear.
16
Multiple-choice question
Which are three primary responsibilities of a
Zone Chairperson
Attend meetings
Communicate information
Counsel or coach
Coordinate equipment
Motivate club officers
17
Multiple-choice question
Which answers are large time commitments of a
Zone Chairperson? Select three
Organize and attend Zone Meetings
Attend district convention
Visit clubs complete visit reports
Monitor clubs effectiveness and financial status
Report club officer information for the district
directory
18
Multiple-choice question
Which answers are bad advice for a Zone
Chairperson? Select three
Delay discussing a problem
Compliment clubs on their successes
Wait for club officers to contact you
Communicate once every 3 months
Respond to emails or calls within 24 hours
19
Multiple-choice question
Which reports are received by a Zone Chairperson?
PU 101 Club Officer Report
Recap of Club Accounts Report
MMR Monthly Membership Report
Club Activity Report
Club Cancellation Report
20
Break?

• Do you need time for a break before starting the
  next section on Motivation?

21
Motivation

• Why are you willing to accept the challenge of
  the chairperson position?

22
Definition

• Motivation describes the factors within an
  individual which initiate, maintain and direct
  behavior towards a goal. These factors are the
  reason for their actions or behavior why they do
  what they do.

23
Levels of Human Needs

• Psychologist, Abraham Maslow, determined that
  people must have their needs met in a sequence
  according to priority. Food, water or survival
  needs must be satisfied first, and shelter or
  protection is the second priority. The third
  level is social needs, followed by ego
  enhancement and self actualization.

24
Levels of Human Needs

• Level 1 Physiological Needs food, water, items
  necessary for physical survival
• Level 2 Security Needs shelter, protection,
  safety from harm
• Level 3 Social Needs belonging to a group,
  having meaningful relationships

25
Levels of Human Needs (cont.)

• Level 4 Ego-Enhancement Needs recognition,
  accomplishment
• Level 5 Self-Actualization Needs optimizing
  personal potential

Lower level needs must be met before a person can
focus on these higher levels
26
Motivation Theories

• The following theories of human motivation will
  be explained
• Douglas McGregors Theory X and Theory Y
• David McClellands Theory of Motivation

27
McGregors Theory X of Managing People

• People dislike work and will avoid it
• People must be forced to work by threat of
  punishment
• People must be controlled
• People prefer to be directed

28
McGregors Theory Y of Managing People

• People view work as natural as play or rest
• People learn to accept and seek responsibility
• People will use self direction to achieve work
  they are committed to doing
• People will use creativity in solving
  organizational problems

29
McGregors Theory Y of Managing People

• Smart participative style managers use theory Y
  and get better performance or results, and this
  management style allows people to develop skills
  and confidence.

30
David McClelland's Theory of Motivation

• During his 20 years of study McClelland
  identified three types of motivational needs
  affiliation, power or authority, and achievement.

31
McClelland's Theory of Motivation

• The affiliation motivated person needs friendly
  relationships and interaction with other people.
  (team player)
• Needs to be liked and held in high regard.
• Likes joining a club and being on a committee

32
McClelland's Theory of Motivation

• The achievement motivated person seeks attainment
  of realistic but challenging goals, and
  advancement in position.
• Needs feedback on achievement and progress, and
  wants to have a sense of accomplishment.
• Will motivate a committee or club to achieve
  desired results

33
McClelland's Theory of Motivation

• The power or authority motivated person has a
  need to be influential, effective and to make an
  impact.
• Have a strong need to lead and for his ideas to
  be accepted. Enjoy personal prestige.
• May become committee chairpersons, club officers
  or trainers

34
Motivation Training Resource

• Member Motivation online course

35
How to motivate club presidents?

• Get to know each one and find out what motivates
  them
• Ask why they accepted the position of club
  president
• Provide recognition based on each persons
  motivation (what is important to him or her)

36
Know Your Clubs

• Talk with your predecessor or district historian
  to find out about your clubs history and special
  projects or mission
• Know when each club was chartered, merged or
  re-organized
• Ask your predecessor if there were any prior
  problems that you need to know about

37
Club President Excellence Award

• This award recognizes a club that is effective,
  pays its bills, and is filing reports on time
• Recognizes a club president who motivates the
  other officers to fulfill their duties in a
  timely manner
• Club President Excellence Award Application must
  be submitted to the district governor

38
Zone Chairperson Excellence Award

• To earn this award - 50 of your zones clubs
  must earn the Club Presidents Excellence Award
• Zone Chairperson Excellence Award Application

39
The Art of Recognition

• Recognition should be suited to the individual,
  timely in presentation and appropriate for the
  accomplishment
• The publication, Art of Recognition, provides
  more information about recognition

40
Informal Awards

• Informal awards are given at the time of an
  achievement during the year
• An award should be tailored to an individual,
  such as a sports game ticket if the person is a
  fan of baseball
• More specific ideas are given in the Art of
  Recognition publication

41
Formal Awards

• Lions clubs has many formal awards (pins,
  plaques, certificates) for individual Lions,
  clubs, districts, multiple districts and
  non-Lions
• Publications on the LCI website provide details
  of whom to contact and how to earn each award
  (iad 302 a, b, c, d, e, f, g)

42
Summary

• There are many ways to motivate a person, however
  the most important thing to remember is that
  motivation is unique to each individual.
• You now know about many resources use them
  appropriately for each Lion.

43
Motivation Quiz
Start with the first question or choice on the
left, and click the answer you think is correct.
After you click, the correct answer will appear.
44
Matching Human Needs
Match Maslows level of needs with its
description.
Social needs
Level 1
Ego enhancement
Level 2
Self actualization
Level 3
Survival, food, water
Level 4
Level 5
Security, shelter
45
Matching Motivation Theories
Match the theory with its description.
Affiliation with other people and social
interaction
Theory X
Achievement of personal goals or self development
Theory Y
Like power or authority, need to influence others
McClelland
People must be supervised closely
McClelland
McClelland
Work is natural and enjoyable
46
Multiple-choice question
Which award is an overall club achievement award?
100 LCIF Supporting Member Award
Club President Excellence Award
Everyday Hero Award
Environmental Photo Contest Winner
District Peace Poster Winner
47
Multiple-choice question
Which recognitions are examples of informal
recognition? Select three.
Environmental Service Excellence Certificate
Discount certificate for dinner at a restaurant
Tickets for a sports game
Article in district newsletter about the Lion and
his/her contribution
Agent of Change Plaque
48
Multiple-choice question
Which of the following are true statements about
motivation?
Motivation is unique to each individual
Incentives like pins always motivate everyone
Personal achievement goals can motivate a Lion
Relationships and decision making can be a
motivation factor
Competition always increases results
49
Break?

• Do you need time for a break before starting the
  next section on Communication?

50
Communication

• Did you mean to say what you just said?

51
Communication - A Process with Many Variables

• Speaker and Listener
• Word selection
• Language understanding
• Cultural context
• Added message of body language

Always check for understanding on the part
of the listener
52
Communication - An Important Skill for a Zone
Chairperson

• How will you communicate with clubs
• Provide information
• Communicate regularly
• Offer assistance
• Compliment on club success

53
Provide Information

• District directory and district events or
  programs
• Multiple district convention and events
• International theme for the year
• Successful activities from other clubs
• Awards that might be of interest to the club

54
Communicate Regularly

• Frequent communication is easy with email, phone
  or fax determine preferred method of each club
  president
• Clubs may not call you with a problem, so you
  should contact them
• Reminders can be given each month

55
Offer Assistance

• Share with club or club officers how to plan a
  service activity, conduct a fund raising project,
  or increase member retention
• Provide a club contact with experience
  participating in a Youth Exchange
• Inform club about equipment that may be borrowed

56
Compliment on Club Success

• Ask what club activities they have done
• Inform the club of how to put information in the
  district newsletter
• Recognition of publicity or a membership increase
  will encourage club officers to continue in their
  efforts

57
First resource to clubs

• You, the zone chairperson, are the first resource
  for clubs in your zone. Keep the lines of
  communication open.

58
Summary

• The Zone Chairperson is very necessary for club
  officers to be informed and positive, and for the
  good health of clubs in the district.

59
Communication Quiz
Start with the first question or choice on the
left, and click the answer you think is correct.
After you click, the correct answer will appear.
60
Multiple-choice question
What is involved in communication? Check four
Speaker and listener
Word choice
Tone of voice
Geographic location
Body language
61
Multiple-choice question
What are communication priorities for a zone
chairperson?
Provide information
Offer assistance
Communicate by phone
Recognize club success
Communicate frequently
62
Multiple-choice question
What are reasons to communicate regularly?
It is a job requirement
You can give monthly reminders
It is an opportunity to discuss any problems
Provide contacts in clubs with similar project
ideas
Gather club activity information
63
Break?

• Do you need time for a break before starting the
  next section on Problem Solving?

64
Problem Solving

• How can you resolve this problem?

65
Definition

• A problem is an obstacle which makes it
  difficult to achieve a desired goal, objective or
  purpose. It can refer to a situation, condition,
  or issue that is yet unresolved.

66
Problem Solving Process

• Problem solving is a higher-order thought process
  used when a person or group does not know how to
  proceed from a given state to a desired state. A
  five step process can be followed to solve
  problems.

67
Step 1- Define the problem

• State what is preventing you from reaching your
  goal
• Is that the problem or a symptom of a larger
  problem?
• Is the problem worth solving?
• What conditions should the solution satisfy?

68
Step 2 Gather information

• Talk to stakeholders that are affected by the
  problem
• Ask for details of observed events
• Review results of prior solutions or studies
• Ask officials, committees or decision makers for
  their opinions
• Interview experts for their advice

69
Step 3 Develop alternative solutions

• Look at the problem in a different way, from a
  different perspective
• Brainstorm and generate many alternatives,
  listing them for consideration
• Review alternatives to seek new or exciting
  solutions, and ideas that can be combined
• Eliminate ideas that will be met with high level
  opposition

70
Step 4.1 Consider alternatives

• Consider the following characteristics of each
  alternative
• Suitability ethical and practical
• Feasibility affordable and probability of
  solving the problem
• Flexibility ability to respond to unexpected
  results, to new possibilities and the amount of
  control you have once you begin your solution

71
Step 4.2 Select the best alternative

• Select the best solution (there is not a perfect
  solution)
• Ask your expert for an opinion on your chosen
  solution
• Consider your intuition about the solution
• Consider a compromise solution if needed

72
Step 5 Implement decision

• Without implementing your chosen alternative, you
  have not solved the problem.
• Develop an action step plan
• Inform stakeholders
• Monitor progress (results and process)
• Compromise or adapt plans if needed

73
Empower your club officers

• Teach them the 5 step process
• Build their confidence
• Encourage them to solve their problems
  independent of you
• Provide feedback regarding their results

74
Deal with problems sooner, not later

• Problems do not go away
• Delayed problems grow in challenge and in the
  number of people involved
• Ignoring a problem may create relationship
  conflicts among fellow Lions

75
District resource people

• Other zone chairpersons
• Region chairperson
• District leadership development chairperson
• 2nd vice district governor
• 1st vice district governor
• District governor

76
LCI resources

• Dispute resolution procedures for club
• Dispute resolution procedures for district
• Dispute resolution procedures for multiple
  district

77
Summary

• Problem solving is an essential skill for a Zone
  Chairperson. Remember to solve a problem as soon
  as possible using the five step process. Ask for
  assistance from your district resources if you
  need it.

78
Problem Solving Quiz
Start with the first question or choice on the
left, and click the answer you think is correct.
After you click, the correct answer will appear.
79
Sequence the items
Match the sequence position with the item that
occurs in that order.
1
Develop alternatives
2
Define the problem
3
Gather information
4
Implement decision
5
Select alternatives
80
Multiple-choice question
Which of the following are resources for
resolving problems?
LCIF Coordinator
Club dispute resolution procedures
Experienced zone chairpersons
Region Chairperson
2nd vice district governor
81
Break?

• Do you need time for a break before starting the
  next section on Goal Setting?

82
Goal Setting

• How will you achieve that by the end of the year?

83
Goals

• A goal is an outcome that you want to achieve by
  a specific point in time. It is the end result
  towards which your efforts are directed.

84
Benefits of Goals

• Research shows that people who consistently set
  goals have high levels of achievement.
• By deciding what is important to you and what you
  want to achieve, you are outlining your path to
  success.

85
Benefits of Goals (cont.)

• When you achieve some of your goals, you will
  become more confident in yourself and your
  abilities.
• Once you know what you want to achieve, you will
  not be distracted by things that are irrelevant.

86
Smart Goals

• Smart goals describes goals that are written so
  everyone can understand what the goal result will
  be and when it will be completed. The goals are
• specific
• measurable
• actionable

• realistic
• time bound

87
Example Goal Statement

• The club will recruit 12 women members by
  February 1 of the current Lions year

88
Types of Club Goals

• Membership recruitment
• Public relations/press coverage
• Leadership development
• Retention of members
• Fund raising for community needs
• Support of LCIF

89
Sample Club Goal 1

• Recruit 10 new members by November 30

Click to view related action plan
90
Sample Club Goal 2

• Retain 95 of club members by the end of the
  current Lions year

Click to view related action plan
91
Sample Club Goal 3

• Become a 100 LCIF Supporting Club by the end of
  March

Click to view related action plan
92
Action Plans
What to include in each action plan

• Action
• Who will do
• Deadline date
• Results

Click here for a document you can use for action
plans
93
Action Plan 1

• Members invite prospective members to help with
  September service project
• Membership committee organizes an open house
  informational social in October and invites
  prospective members to meet club members
• Member sponsors invite prospects to become
  members in November

94
Action Plan 2

• In July membership committee discusses club
  involvement with all members
• Membership Committee surveys member satisfaction
  in November
• Club conducts a planning retreat in May for the
  next years club activities and projects

95
Action Plan 3

• District LCIF Coordinator is invited to present
  an informational program at Oct. club meeting
• Another club presents a slide program about an
  eyeglass/vision screening project at a November
  club meeting
• Club officers ask each club member for 20
  support of LCIF at January meeting

96
Summary

• Goal specific measurable statement of desired
  result by a specific time
• Action Plan details of how and who will achieve
  specific results by a specific time
• Wish a goal without any action plan

97
Summary

• Now you have reviewed possible club goals
• What goals do you have as Zone Chairperson?
• Write a few goal statements for yourself
• Be sure they are specific, measurable,
  actionable, realistic and time bound

98
Summary

• For more training on setting goals, take the
  online Goal Setting course on the LCI website.

99
Goal Setting - Action Planning Quiz
Start with the first question or choice on the
left, and click the answer you think is correct.
After you click, the correct answer will appear.
100
Multiple-choice question
What is a goal?
A wish that something will change
Stated specific measurable desired result by a
specific time deadline
Detailed plan of how, who and when you will
achieve specific results
Estimated time line for action
Budget of expenses and resources needed for a plan
101
Multiple-choice question
What is an action plan?
A wish that something will change
Stated specific measurable desired result by a
specific time deadline
Detailed plan of how, who and when you will
achieve specific results
Estimated time line for action
Budget of expenses and resources needed for a plan
102
Multiple-choice question
What is a wish?
Stating a desired change without any detailed plan
Stated specific measurable desired result by a
specific time deadline
Detailed plan of how, who and when you will
achieve specific results
Estimated time line for action
Budget of expenses and resources needed for a plan
103
Multiple-choice question
What is included in an action plan?
Action or methods you plan to use
Who is going to do each action
Cost of each action
Results that show you have achieved the goal
When each action will be completed
104
Break?

• Do you need time for a break before starting the
  next section on Coaching?

105
Coaching

• Your behavior affects the whole team

106
Definition

• Coaching is the process you use to empower
  individuals to put forth their best efforts to
  accomplish specific goals.

107
Benefits of Coaching

• It helps my club presidents if they know I can
  support them in overcoming any gaps in their
  knowledge of recruitment and retention programs
  and how to implement them.
• It can mean recognizing and reinforcing good
  performance so that it continues, or supporting
  and guiding when performance is lacking in some
  way and the opportunity to improve exists.

108
Characteristics of Effective Coaches

• Provide a safe comfortable environment
• Build on strengths to affect improvement and
  individuals satisfaction
• Communicate to develop understanding and respect
• Follow- up to achieve mutually agreed upon goals

109
Coaching - A 5 Step Process

• Identify the behavior
• Describe the implications
• Reinforce or correct
• Agree upon a plan
• Follow up

110
1. Identify the behavior

• Focus on behaviors or actions, not on the person
• Consider both positive behaviors and those that
  offer improvement opportunities
• Be specific

111
2. Describe the implications

• Explain what happens when the person performs in
  this way
• Explain who and what is directly impacted
• Explain how this may affect overall performance

112
3. Reinforce or correct

• Focus on performance
• Reinforce specific positive performance to
  motivate
• Provide examples of desired performance when
  necessary to correct

113
4. Agree upon a plan

• Agree upon the cause of the problem or reason for
  success
• Jointly discuss a solution
• Create an action plan for change together
• Obtain a commitment and offer encouragement

114
5. Follow up

• Make notes of the results of the session
• Contact regularly for updates per the agreed upon
  plan
• Establish a new plan when necessary

115
Coaching is

• Coaching can mean recognizing and reinforcing
  good performance so that it continues, or
  supporting and guiding when performance is
  lacking in some way and the opportunity to
  improve exists.

116
Coaching is not

• Telling people what to do
• Punishing someone for poor work
• Done without input from the person being coached
• Done once and then forgotten

117
Conclusion

• Coaching benefits everyone involved the person
  being coached, the club and district, the
  community being served, the association and the
  coach.

118
Coaching Quiz
Start with the first question or choice on the
left, and click the answer you think is correct.
After you click, the correct answer will appear.
119
Multiple-choice question
What is coaching?
Telling people what to do
Supporting and guiding to improve performance
Punishing a person for poor work
Reinforcing good performance so that it continues
Empowering individuals to put forth their best
effort
120
Multiple-choice question
Who benefits from coaching?
The person being coached
The Lions club and district
The local government
The community being served
The coach
121
Multiple-choice question
When would you use the coaching process?
When a committee chairperson is not fulfilling
his responsibilities
When the bowling tournament has low scores
When club meetings are not well organized
When a club fund raising event does not make a
large profit
When the club secretary does not file MMRs on time
122
Sequence the items
Match the sequence of coaching steps with the
item that describes the step.
1
Reinforce or correct
2
Identify the behavior
3
Describe the implications
4
Follow - up
5
Agree upon a plan
123
Break?

• Do you need time for a break before starting the
  next section on Reports and Resources?

124
Reports Resources

• Do you have it when you need to submit it or use
  it?

125
Reports You Submit

• Club visit reports provide valuable information
  to the district governor
• Review and summary of club status and health
  (club visit report)
• Report of District Governors Advisory Committee
  meetings in your zone

126
Reports You Receive

• Copy of monthly MMR report of club membership
  including membership changes
• Copy of club newsletters
• Club Activities report

127
Club Related Reports that the District Governor
Receives

• Monthly Recap of Club Accounts summary of past
  due bills and latest MMR filed with LCI
• Club cancellations

128
Club Ledger of Account

• Can be requested to resolve a billing or payment
  disagreement
• A list of credits and debits for the club account
• Contact judith.wheeler_at_lionsclubs.org

129
Other

• There may be other reports related to a
  membership campaign or a fund development
  campaign
• You may be asked to nominate Lions for district
  awards

130
LCI Zone Resources (Page 1)

• LCI publications on website www.lionsclubs.org
• Club Officers Manual (LA-15)
• Zone Chairperson Manual (DA-100)
• Standard Club Constitution By-Laws (LA-2)

131
LCI Lionism Resources (Page 1)

• LCI history
• Melvin Jones
• Helen Keller
• Women as members 1987
• Lions Clubs in the 21st Century (book)

132
LCI MERL Resources (Page 2)

• Membership Orientation Series (ME 13a-f)
• Club Retention Committee Guide (PRC 7)
• Presidents Retention Campaign (PRC 1)
• How Are Your Ratings (ME 15B ME 15)
• Lions Leadership Resource Center (LCI web site)

133
LCI Membership Resources (Page 3)

• I Am a Lion (ME 37)
• Lions Make a Difference (ME 40)
• Club Membership Committee Manual (ME 44)
• Induction Ceremony Suggestions (ME 22)
• Membership Application (ME 6b)

134
LCI Membership Resources (Page 4)

• Three Person Membership Committee (ME 29)
• Sponsorship is an Important Responsibility (ME21)
• Membership Orientation Series (ME 13a-e)
• Membership Register reports
• LCI Healthy Club toolbox

135
LCI Organization Resources (Page 5)

• District Constitution By-Laws (LA-4)
• International Constitution By-Laws (LA-1)
• Board Policy Manual

136
Resources Reports Quiz
Start with the first question or choice on the
left, and click the answer you think is correct.
After you click, the correct answer will appear.
137
Multiple-choice question
Which resources are used in orienting club
officers? Select four.
Club Officer Manual
Healthy Club Toolbox
Club President Excellence Award
Zone Chairperson Manual
Standard Club Constitution By-Laws
138
Multiple-choice question
Which resources are used in discussing member
recruitment? Select four.
I Am a Lion
Three Person Membership Committee
MMR Monthly Membership Report
Healthy Club Toolbox
Sponsorship ME 21
139
Multiple-choice question
Which resources are used in discussing member
retention? Select four.
How Are Your Ratings?
MMR Monthly Membership Report
Presidents Retention Campaign
Healthy Club Toolbox / Quality Club Initiative
Sponsorship ME 21
140
Multiple-choice question
Which club report copies are requested by the
Zone Chairperson? Select three.
PU 101 Club Officer Report
Recap of Club Accounts Report
MMR Monthly Membership Report
Club Activity Report
Club Cancellation Report
141
Multiple-choice question
Which reports are received by a the District
Governor? Select three.
PU 101 Club Officer Report
Recap of Club Accounts Report
MMR Monthly Membership Report
Club Activity Report
Club Cancellation Report
142
Multiple-choice question
Which reports are used in case of a billing
problem or dispute? Select three.
PU 101 Club Officer Report
Recap of Club Accounts Report
History Ledger of Account
MMR Monthly Membership Report
Club Cancellation Report
143
Summary

• You should have completed all five sections of
  this course now
• Click here to go back to check slide 5 if you
  think you have missed a section

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Conclusion

• You, the zone chairperson, have many
  responsibilities and are a key member of the
  district cabinet. You provide information on the
  strengths and weaknesses of the clubs in your
  zone. Your communication, coaching and motivation
  skills can impact the future of your district.
• Thank you for accepting the challenge.

145
Zone Chairperson Training

• How to be everything to everyone