Fourteen Points

1
Fourteen Points

• Create constancy of purpose for improvement of
  product and service.
• Adopt the new philosophy of Total Quality.
• Cease dependence on mass inspection.
• End the practice of awarding business on price
  tag alone.
• Improve constantly and forever the system of
  production and service.
• Institute training.
• Institute leadership.

2
Fourteen Points

• 8. Drive out fear.
• 9. Break down barriers between staff areas.
• 10. Eliminate slogans, exhortations, and targets
  for the workforce.
• 11. Eliminate numerical quotas.
• Remove barriers to pride of workmanship.
• Institute a vigorous program of education and
  retraining.
• Take action to accomplish the transformation.

3
Statistical Process Control

• Used simple statistical techniques as the core
  quality management approach to improving
  performance
• Problems and causes should be verified by data
• All human activity will contain unavoidable
  variations
• Random variations must be established for every
  product or service

4
PDCA Cycle
PLAN
DO
CHECK
ACT