Peer Mediation

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Peer Mediation

• Resolving Conflict
• Peacefully

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Conflict
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Conflict

• Opposition of persons or forces in a competitive
  or opposing action.
• Mediation is a positive way to conquer negative
  conflict.
• Question Is conflict always negative?

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Anger and Consequences
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Anger

• Anger is a strong feeling of displeasure
• Understanding why people are angry will enable
  you to understand their conflict

• Anger happens because
• Personal worth
• Essential needs
• Basic Conviction
• Question Which category fit you the last time
  you were angry?
• Worksheet on anger

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Conflict Cycle

• Beliefs Attitudes about conflict
• Conflict Occurs
• Responsewhat we do when conflict occurs
• Consequences
• Question How do you react in conflict?
• Conflict Cycle worksheet

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The

• Communication
• Encouraging
• Clarifying
• Restating
• Reflecting
• Summarizing
• Validating

• Factors influencing effective communication
• Perceptions
• How we communicate
• Values Attitudes

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Active Listening

• Put yourself in the other persons place to
  understand what they are feeling and saying
• Use non-verbals to show acceptance and
  understanding
• Tone
• Gestures
• Expressions
• Eye contact
• Posture
• Restate what the persons most important thoughts
  and feelingsin your own words
• Dont not interrupt, offer advice or give
  suggestionsDO NOT BRING UP YOUR OWN EXPERIENCES
• Remain Neutral!
• Ask open ended questions

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Peer Mediation
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The Steps

• IntroductionsGround RulesAgreement
• Get the factsWhat happened
• Clarifying Needs and Goals
• Reaching an agreement
• Put it in writing

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Introductions

• Mediators
• Introduce yourself
• Ground Rules
• Explain process
• Explain your role

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Defining the Problem

• Decide who speaks first
• Ask each person what happened and how it affected
  him/her
• Restate in your words what was said
• Ask questions that will help you understand the
  problem

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Goals/Needs

• Have them talk to each other about each issue
• Ask each to restate, in their own words, what he
  heard the other say
• Restate, if necessary, to help one person
  understand the other
• Summarize what has been done

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Reaching an agreement

• Ask Each what would be a fair solution
• Make sure Solutoins are
• Realistic
• Detailed
• Balanced
• Summarize the points of the agreement

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In Writing

• Write the agreement
• Ask all parties to tell their friends the
  conflict has been solved
• Congratulate them

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References

• Butler, S. (2002). Communtiy justice center
  serving the community peer mediation. 1st ed.
  Anderson, In .
• Legalease program four resolving conflict .
  (n.d.). Retrieved Jun. 14, 2005, from
  http//www5.unitedstreaming.com/index.cfm.