Communication Skills

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CommunicationSkills
Rania Azmi Business Administration Dept.,
Faculty of Commerce, Alexandria
University Professional Development Committee,
Rotaract Alex. Metropolitan, District 2450
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Who needs to know what I now know?
Sharing Information
Who knows what I need to know?
Communication should be two ways
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Communication Model
Information
Understanding
Decisions Actions
Results
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What is Understanding?
Understanding is seeing others reality the
way they see it .
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Understanding
1- Broadly
2- Quickly
3- Accurately
4- Deeply
5- Mutually
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Tips for Successful Understanding

• Make understanding your goal or objective.
• Take the attitude of a learner.
• Value the speaker.
• Manage internal external barriers.
• Screen out misunderstanding.

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Ultimately, in a conversation, who bears the
responsibility to ensure that understanding
occurs ?
Responsibility
I Do !
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Quiz
Who is more effective the manager with right
answers, or the manager with the right
questions?
Why ?
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Thank You
rania_azmi_at_ameinfo.com