CLASS 1 SUPPLEMENTAL INTRODUCTORY MATERIAL

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CLASS 1SUPPLEMENTALINTRODUCTORYMATERIAL

• CSE 7360

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THE INFORMATION RESOURCE
INTERNAL EXTERNAL DATA
COLLECTION STORAGE
COMMUNICATION LINKS
DATA
TRANSFORMATION PROCESS

• INFORMATION
• Plan
• Control
• Operate

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A Framework for Analyzing IT Impact on
Organizations

• CONTEXT
• External
• Environment
• Industry Structure
• Rate of Change
• Competitive IntensityOrganization
• History
• Current State
• Industry Position
• Competitive BenchmarksResources
• People/ Leadership
• Technology
• Capital
• CultureStimulus forChange
• Type
• Urgency
• Clarity
• Shared Understanding

ORGANIZATION EFFECTIVENESS MEASURES
EXECUTION
Organization Structure

• Results
• Market Share
• Financial ROE P/E

• Process
• Time
• Quality
• Cost
• Innovation

• Stakeholder
• Customer/ Supplier
• Employee Satisfaction
• Shareholder Satisfaction

Strategy
People
Technology
Work
Management Control Processes
Culture
Competitive Benchmarks
Source Applegate, L.M., IT-Enabled Business
Transformation, Boston HBS Publishing, 1992
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IT-Enabled BusinessTransformation Module
Scope of Change
Inter-Organization
Organization
Function
Anticipatory
Stimulus for Change
Crisis
Source Applegate, L.M., IT-Enabled Business
Transformation, Boston HBS Publishing, 1992
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Guiding Principles for ManagingInformation
Technology

• 1. There are and will be opportunities, but they
  wont come easy and risk of failure may be higher
  than value of success. However, failure to act
  may mean failure.
• 2. Innovation in both the business and within IS
  are important.
• 3. The users will continue to be able to do
  more for themselves but they will need help as
  the complexity of their problems increase.

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• 4. Doing things faster (reduced cycle time), at
  lower cost, with better service, being first to
  market, has always been a business objective
  -- the intensity is dependent on the threats,
  either perceived or real, and the incentive for
  continued success.
• 5. Someone is always trying to sell you
  something regarding IT -- be a smart buyer.
• 6. Remember who your audience is -- sell them
  in terms theyll understand.

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• 7. Learn to determine fads from trends.
• 8. IT trends which depend on other IT trends
  usually happen more slowly than projected.
• 9. Watch out for replacement/competitive
  technologies/trends.

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• 10. Be lucky if all else fails.

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The modern age has a false send of superiority
because of the great mass of data at its
disposal. The valid criterion of distinction is
(not the quantity of data available but) rather
the extent to which man knows how to form and
master the materials at his command.