Management

1
Management Leadership

• Understanding the Difference

2
Guidelines Syllabus

• Welcome
• Biography
• Course Guidelines
• Reading Assignments
• Class Assignments
• Final Exam
• Attendance Participation

• Office Hours
• Evaluation System
• Academic Honesty
• Syllabus
• Student Profiles
• Resumes
• Contact Information
• Questions

3
Leadership vs. Management

• What is management?
• What is leadership?
• What has effected the nature of management and
  leadership?
• Focus will be on leadership
• Your success as both a manager and leader will
  depend upon your willingness and ability to change

4
Functions of Management

• Planning
• Organizing
• Coordinating
• Staffing
• Directing
• Controlling
• Why does the gap exist between these functions
  and actual behavior of managers?

5
Management Roles

• Interpersonal
• figurehead, leader, liaison
• Informational
• monitor, disseminator, spokesperson
• Decisional
• Entrepreneur, disturbance handler, resource
  allocator, negotiator

6
Theory of Management Skills

• Technical
• Human Relations
• Conceptual
• Which is more important?

7
Traditional Management Styles

• Autocratic
• Bureaucratic
• Democratic
• Which styles are best and when?

8
Focus vs. Vision

• Focus of Management
• Do things right
• Direct operations
• Enforce policies and rules
• Design procedures and tasks
• Control results
• Foster stability

• Vision of Leadership
• Do the right things
• Monitor guest expectations
• Communicate vision and values
• Manage systems and procedures
• Support people
• Engage in continuous improvement

9
What Is Leadership Today?

• Then
• Commerce
• Work
• Answers
• High-tech
• Directives
• Rationalism
• Serious
• Independent
• Exclusive
• Return-on-investment

• Now
• Compassion
• Balance life and work
• Questions
• High-touch
• Participation
• Spirituality
• Fun
• Interdependence
• Inclusive
• Human worth

10
and still theres more!

• Then
• Directives
• Homeostasis
• Company goals
• Conventional
• Speaks
• Objective
• Colloquial

• Now
• Conversations
• Ambiguity
• Self-knowledge
• Unconventional
• Listens
• Relational
• Global

11
Leadership Theories

• Personality-based
• Situational
• Transactional
• Transformational

12
Next Week

• Chapter 1 The Changing Nature of Leadership and
  Management
• Tom Segesta Four Seasons Hotel