Leadership In a Time Of Change

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Leadership In a Time Of Change

• January 15, 2009

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Curiosita
An insatiably curious approach to life and an
unrelenting quest for continuous learning.
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Underlying Themes

• Ownership (Cause gt Effect)
• Flex-ability (The Law Of Requisite Variety)
• Learning from the past, embracing the now, and
  creating a compelling future

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Our Journey Together

• The brain acts as a filter
• Perception is reality
• Know your outcome and have a clear strategy
• Current State vs. Desired State
• Utilize the power of language
• State it in the positive
• Words to avoid
• Create a compelling future
• The As If Frame

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Management Versus Leadership

• Knowing how to do the job is the accomplishment
  of labour.
• Showing others is the accomplishment of a
  teacher.
• Making sure the work is done by others is the
  accomplishment of a manager.
• Inspiring others to engage and to do work is the
  accomplishment of a leader.
• Your ability to lead is directly proportionate to
  your ability to influence.

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Leadership Is Influence

• Most people define leadership as the ability to
  achieve a position, not to get followers.
  Therefore, they go after a position, rank, or
  title and upon their arrival they think they have
  become a leader. - John C. Maxwell
• Those who possess the status of a leader often
  experience the frustration of few followers.
• Those who lack the proper title may not see
  themselves as leaders and, therefore, dont
  develop their leadership skills.
• Positional leadership doesn't work in volunteer
  based companies.

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No communication is successful unless it answers
the question What does this mean for me?. This
is the core message for every stakeholder. When
you are asking individuals and groups to change
their behaviour and align their efforts with the
strategic vision, they better understand what you
want them to do and why.   - from
The Art and Discipline of Strategic Leadership
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Leadership Influence
He who thinketh he leadeth and hath no one
following him is only taking a walk." Leadership
is the ability to obtain followers. John C.
Maxwell, Developing The Leader Within You
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Law of Requisite Variety

• "That the available control variety must be equal
  to or greater than the disturbance variety for
  control to be possible". - William Ross
  Ashby
• The individual or thing within any given system
  that has the most flex-ability has control over
  the system.

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Hierarchy Of Change
Unconscious
Conscious
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The Brain As A Filter
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The Human Filter
Mihaley Czechmihaley Flow, The Psychology of
Optimal Experience
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Perception Is Reality
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Behaviour Drivers

• Consumer decision making and buying behaviour
  are driven more by unconscious thoughts and
  feelings than by conscious ones. These
  unconscious forces include ever-changing
  memories, images, sensations and stories that
  interact.
• - Gerald Zaltman,
• How Customers Think
•  

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Our Internal Representations
Pictures Sounds Feelings

• Words That Label Our Experiences
• Strategies

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Persuasion and Influence Managing Perception

• Human beings constantly create or construct
  new mental representations, and so the content of
  the mind is by its nature an open, infinitely
  expandable category.
• - Howard Gardner,
• Harvard Graduate School of Education
•  

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Imagination
In the battle between will power and imagination,
imagination always wins!
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Emotional Fulfillment

• Emotionally satisfied customers contribute
  far more to the bottom line than rationally
  satisfied customers do, even though they are
  equally satisfied. In fact, the behavior of
  rationally satisfied customers looks no different
  from that of dissatisfied customers.
• Manage Your Human Sigma
• Harvard Business Review (July-Aug. 2005)

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Fact or Fiction

• You can give facts all day and you wont
  break through. You need to be able to tell a
  story that stretches their awareness out of the
  tunnel and across the horizon. You must connect
  at an emotional level to draw someone out of his
  or her tunnel.
• - Annette Simmons,
• The Story Factor
•  

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Strategic Influence

• Where is their brain and where do you want to
  guide it?
• Present or current state
• Desired state

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The Impact of Language
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The Behaviour Generator
State
Behaviour
Physiology
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Say it the way you want it!
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The Magic of Changing/Guiding Reality
Those who control language control peoples
minds. Sloppy language invites sloppy thought.
- George Orwell
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What you resist persists. -Carl Jung
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Words To Avoid

• The brain does not process negation. Hence,
  you must
• say it the way you want it!
•  

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Say it the way you want it!
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Say it the way you want it!
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Say it the way you want it!
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Say it the way you want it!
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Say it the way you want it!
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Say it the way you want it!
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The Agreement Frame and Softening Language

• Avoid the use of BUT, TRY, UNDERSTAND
• YesAnd!
• I agree (with you), and .
• I respect (your situation), and .
• I appreciate (your position), and ...

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The As If FrameDaddy, can we get a pet?
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Designing a Compelling Future!

• We must become the change we want to see in the
  world.
• Such is the mark of great leaders.

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Remember!

• The brain acts as a filter
• Perception is reality
• Know your outcome and have a clear strategy
• Current State vs. Desired State
• Utilize the power of language
• State it in the positive
• Words to avoid
• Create a compelling future
• The As If Frame

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Dimostrazione
A commitment to test knowledge through
experience, persistence, and a willingness to
learn from mistakes.
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ExerciseCreating a Compelling Future

• In your table groups, decide upon a desired
  outcome (target and context)
• Clarify the current state and the desired state
• Create a clear communication strategy for moving
  from current state to desired state
• How do I engage others? (WIIFM - the hole not the
  drill)
• Consider the power of questions
• How do I make the outcome compelling for others?
• Stay curious!