1
Survey Says?

• A Survey of the ATI Pilot EIT Procurement
  Process at Sacramento State
• Accessible Technology
• Initiative

2
Best Practices Agenda

• Problem and description
• Who is involved?
• Technology involved
• Results
• How does it scale?
• Unanticipated obstacles benefits
• Future improvements  
• Questions Comments

3
Problem Description

• Description of Practice

• Problem

• Part of the Accessible Technology Initiative
  (ATI) Procurement Plan was to develop a pilot
  process and evaluate the process
• Using assessment to shape decisions is a key
  strategic priority at Sacramento State

• An online survey for those involved in the pilot
  process
• Surveys can be quick, easy for respondents
• Online surveys can provide real time access to
  responses and summaries for administrators

4
Technology Survey Tool

• A web-based survey on the ATI pilot procurement
  process was developed http//CTLSilhouette.wsu.edu
  /surveys/ZS80209
• Flashlight Online Survey Tool - institutional
  membership
• Flashlight resources and FAQs at
  http//www.csus.edu/atcs/tools/onlinesurveys/resou
  rces.stmtutorials
• New version of Flashlight is accessible

5
Who is Involved

• Survey Respondents Requestors of IT purchases,
  IT Consultants, Administrative Support, Buyer
• Survey Administrator ATI Coordinator
• Getting a Good Response Rate (70)
• Contacted each person individually
• Made survey anonymous
• Provided contact information for questions or
  concerns (ati_at_csus.edu)
• Mentioned that the survey was short (5 min)
• Explained that the survey results could help
  improve the process

5
6
Survey Results

• www.csus.edu/accessibility/prosurvey.doc
• 71 recommended online training for learning
  about accessible EIT procurement
• 64 indicated that vendors were not familiar with
  VPATs
• 71 indicated that they understood the CSU
  accessible EIT procurement requirement (this
  needs to be further assessed)
• 50 found the ATI procurement documentation on
  the Accessibility web page 43 found it on the
  Procurement web page

7
Survey Results - Comments

• Ensure that there is someone who I can contact
  if I have a question/issue regarding the
  requirements/process
• Continuing education in the form of online
  training, group training and even newsletters
  help
• Procurement might want to maintain a list of
  vendors through which frequent high value
  purchases are made.
• I'd like a link on the Accessibility home page
  that gives a brief overview of the procurement
  requirements, etc.

8
How to Use Results to Make Campus Improvements

• Added enhancements to Accessibility web page
• Plan to develop and offer web-based training in
  addition to group and individual training
• Linked to documentation from both the
  Accessibility and Procurement web pages
• Ensure that there is a specialist to contact
• Need to streamline accessibility review process
• Maintain list of frequent/high value IT vendors
• Need to provide education for vendors
• Need additional ATI awareness education
• ATI compliance position to design action plan

9
Scalability of Results to the CSU

• Shows need to develop shared web-based training
  on accessible IT procurement process
• Points to evidence that more vendor education and
  training on VPATs is needed
• Suggests importance of a centralized list of
  vendors and consistent communication
• Recommends continuing education in the form of
  both online and group training
• Recommends importance of having an ATI
  procurement specialist to contact
• Recognizes need to continue ATI awareness
  education about accessible EIT procurement

9
10
Some Unanticipated Obstacles and Benefits

• Obstacles
• Survey results dont capture time/effort involved
  in accessible IT procurement
• Survey didnt assess understanding of 508
  definitions, exceptions
• Benefits
• Survey results can help gauge attitudes
• Survey provided education about process
• Opportunities for collaboration

10
11
Future Improvements

• Need to assess knowledge of Section 508 and
  requirements for accessible IT procurement
• Need to assess understanding of 508 exceptions
  and alternate access plans
• Need more feedback about support needed
• More accessible version of survey software
• Survey methodology improvements
• Better follow up and sharing of results
• Need to better assess procurement training
  activities
• What other activities could be assessed?

11
12
Assessment Resources and Tools

• Educause General Assessment Resources
• http//connect.educause.edu/term_view/Assessmenta
  ndEvaluation
• Online Assessment Tools Do They Work for
  Students with Disabilities?
• http//connect.educause.edu/Library/Abstract/Onlin
  eAssessmentToolsDoTh/45599
• Survey Tools
• Flashlight www.tltgroup.org/flashlightP.htm
• Accessibility Survey of Survey Tools
  www.wac.ohio-state.edu/workshops/survey_of_surveys
  /

12
13
Questions Comments?

• E-mail additional questions, feedback, and
  comments about this presentation to ati_at_csus.edu
  or fax them to 916-278-7825
• Thank you!