Managing Performance

1
Managing Performance

• Op.man week 7

2
Three Main Areas

• Getting the method right
• Measuring Work Content
• Incentive Schemes

3
Performance

• Productivity and Performance
• Measures of Performance
• Output per hour

4
Techniques of Performance Measurement

• Work Study - British term introduced by Currie of
  ICI
• method study and work measurement
• Need to avoid human problems as looking at the
  way people work
• Work study strength lie in the fact that it is
  organised common sense coupled with ruthless
  questioning taking nothing for granted

5
Natural Resistance to Change

• Our work is different
• It will not work in a large/small firm
• We have done it this way for years
• We have never done it before
• We have often tried to do it like that
• We know another firm which tried it and failed
• No need for change/never accepted here

6
Pioneers of Performance Measure

• Perronet and Owens
• French - pin making - Owen English 19th Century
• Taylor
• American Bethlehem Steel work
• Gantt
• American Gantt Chart
• Gilbreth
• Bedaux

7
Organising for Better Performance

• Three main steps
• improvement in methods - that is getting the
  method right
• Method study
• Organisation and method
• Ergonomics
• maintenance of work measurement standards
• incentive schemes

8
Key steps on method study

• Select the work to be studied
• valid reasons include high process cost,
  bottlenecks, tortuous route, low productivity,
  erratic quality ..
• Record the present methods
• Critical Examination
• Developing new methods
• Presenting proposals
• Install and Maintain

9
Recording is done by Charts

• Operations
• Transportations
• Storage
• Delay
• Inspection
• ASME Symbols

10
Types of Process Chart

• Process Charts
• flow process chart
• outline process chart
• Multiple Activity Charts
• String diagrams
• Three dimensional models
• Other recording methods - video,etc.

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Purpose of the Critical Examination

• Sound reason exists for every activity
• Key questions asked and answers must be found
• No assumptions are made
• Good practice to double check
• Quality, safety and health must not compromised.

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The Questioning Sequence

• The purpose
• What,Why, What else might Should be done
• The Place
• Where, Why, Where else Where should it be done
• The Sequence
• When, Why then, When else could When should
• The People
• Who,Why,Who else might should do it
• The Method
• How,Why, How else could How else should

13
Measuring Work Content

• Uses of work measurement
• Labour cost and performance
• Labour rate and Incentive schemes
• Standard Time
• qualified and motivated worker
• other allowances included in standard time

14
Technique of Work Measurement

• Time Study
• Synthetics
• Predetermined motion time standards
• Estimating
• Activity sampling

15
Incentive Schemes

• What are incentives?
• Motivation
• Indirect Operators
• Piecework
• Individual vs Group Schemes
• What are the Characteristics of a Good Incentive
  Scheme

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Characteristics

• Unit cost savings
• Economy of operation
• Easily Understood
• Inbuilt safety standards
• Equitable to all
• Effectiveness Improvement
• Adherence to standards
• Common Goal