NONVERBAL COMMUNICATION

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NONVERBAL COMMUNICATION

• Definition
• Verbal vs Nonverbal
• Facts
• Aspects
• Advantages

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NONVERBAL COMMUNICATION

• Exchange of information through nonlinguistic
  signs or symbols
• All external stimuli other than spoken or written
  words and including body motion, characteristics
  of appearance, voice and use of space and
  distancing.

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VERBAL VS NONVERBAL

• Words conceal Actions reveal
• Actions speak louder than words
• He that has eyes to see and ears to listen may
  convince himself that no mortal can keep a
  secret if his lips are silent, he chats through
  his fingertips betrayal oozes out of his every
  poreSigmund Freud

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NONVERBAL (TERMS)

• Kinesics ( Body Movement)
• Oculesics ( Eye Contact)
• Proxemics ( Personal
  Space)
• Haptics (Body
  Contact)
• Chronemics ( Temporal)
• Paralingual ( vocal cues)

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• Sign Language (Gestures)
• Action Language (Posture)
• Object Language (Material Things)
• intentions, views, emotions, social status,
  personalities revealed

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NONVERBAL COMMUNICATION (FACTS)

• No substitute for verbal
• Only supplements/reinforces
• Efficiency is non verbal makes up the deficiency
  in verbal.
• More Impact
• 7 verbal 38 vocal 55 nonverbal

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NONVERBAL COMMUNICATION (FACTS)

• Accurate Interpretationdifficult
• Not to be ignored
• Reveals to a large extent
• Makes oral communication lively and dynamic
• Incongruence may lead to problems

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BODY LANGUAGEKINESICS BRANCH OF
LEARNINGAspects

• Personal Appearance
• Facial Expression
• Posture
• Gesture
• Eye Contact
• Space, Distancing
• Touch

Non verbal cues or Visible codes
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1. PERSONAL APPEARANCE
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1. Personal Appearance

• The Person
• The Attire
• The Accessories

• Ve
• or
• _Ve
• impact

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Person hair, beard, colour of skin,
age,grooming,cleanliness
attractiveness, handicaps, ugliness,
abnormality or deformity
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Attire dress (clothing)

• Speaks loudly about our general attitude,
  behavioural preferences, confidence, occupation,
  personality, power, status values

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Accessories - Appendages

• Other than garments.
• Either enhance the p.a. or detract
• From the p.a.
• Spectacles, false eye lashes/nails,
• Ties, rings,bangles tattoos, buttons,
• Cosmetics etc.

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2. FACIAL EXPRESSION

• Major visible signs which betray our feelings
• Emotional Expressions
• To interpret accurately is difficult.

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FACIAL TYPES

• Inhibited
• Uninhibited
• Unwitting
• Blank
• Substitute
• Frozen effect commn 2000
• ( Bobby D.
  Sorrells) J.
  C. Huebsch

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3. POSTURE

• The way one stands, sits or walks
• Movement of the body, position of hands/legs
  other parts
• Measure of personality, success of communication
• Vary according to situations

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4. GESTURES

• Any action that sends a visual signal to an
  onlooker (An observed action)
• What signals are being received is important
• Well- timed drive home your ideas
• Enhance impact, add a greater value
• Types enumerative, descriptive, locative
  symbolic, emphatic

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5. EYE CONTACT

• Leads to more effective communication
• Shows whether speaker is sincere listener is
  interested
• Enables to alter/adjust/reframe
• Establishes rapport
• Keep shifting

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6. SPACE DISTANCING

• Concept Important for nonverbal communication
• Formal, Informal, Public Zones
• Formal -- 1.22 to 3.6 m
• (4 to 12 feet)
• Informal -- 46 cm to 1.22m
• (1.5 to 4 feet)
• Public -- Over 3.6 m (12 feet)

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7. TOUCH

• Body contact
• Intention,context,interpretation,
• Relationship
• Functional/professional,social,
• Friendship, intimacy,sexual
• Culture specific

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ADVANTAGES

• Truly reflect emotions, feelings, etc.
• Important for face-to-face communication
• Useful in telephonic communication
• Enhances the impact of verbal communication
• Observing the nonverbal cues enables you to
  understand the hidden feelings

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• Visible code is as important as verbal codes
• Training in the use of v.c.is as essential as ..
• Visible Codes are culture specific.