Web 2'0 a Second Life for eGovernment

1
Web 2.0 - a Second Life for e-Government?
Stephen Hilton
Connecting Bristol Bristol City Council
2

• Web 2.0 is literally everywhere. Only our
  imagination limits the range of possible uses

From WEB 2.0 by SOCITM INSIGHT
3
Portability
PLANET LOCAL GOVERNMENT
Muti-media
User Generated Content
Social Networking
Personalisation
4
(No Transcript)
5
How to Justify Non-Use of Web 2.0

• We dont have the bandwidth
• The security of our systems will be compromised
• Our customers arent interested in this sort of
  thing
• We should focus on the real work

What we really mean is - we fear losing control
6
Web-Too-Risky
7
A Different Mind Set?

• WEB 2.0
• We Think
• Rapid
• Organic
• Iterative
• Democratic
• Innovative
• Open

• E-GOV
• I Think
• Thorough
• Predicable
• Managed
• Top-Down
• Risk Averse
• Closed

8
WEB 2.0 USERS

• Are young (or young at heart)
• Have grown-up with technology
• Produce and consume Web content
• Are media savvy customers who recognise
  authenticity
• Are future Council employees

9
(No Transcript)
10
The Power of Information
11
(No Transcript)
12
E-Democracy Web 1.5
13
Good - But Not Good Enough

• BRISTOL
• 50,000 signatures on 100 e-petitions - over
  10,000 signatures on highest supported e-petition
• 10,000 unique webcast viewers since October 07
  State of the City debate attracted 1,500 views
• Climate Change Select Committee attracts around
  3,500 online views just 3 attendees at the open
  
• Meetings
• YouTube
• In Jan 08, 79 million users made over 3 billion
  video views

• Bristol City Council is committed to open and
  inclusive local government and to using a wide
  range of approaches to public consultation to
  ensure it listens effectively and considers the
  views of its citizens as part of its
  decision-making with the aim of ensuring its
  policies and services reflect the aspirations and
  needs of Bristol's diverse communities.

14
ConclusionWeb 2.0 Council 2.0

• Think Feeds rather than Hits
• Focus on publishing content in ways that people
  want to receive it
• Value Experience and not just Expertise
• Equip and allow customers and service users to
  create and share content about public services
• Engage Communities and Committees
• Devolve decision-making, the power to prioritize
  and allocate resources

15
Web 2.0 - Digital Communities
Healthy Walking
Extended Schools
Democracy
Young Entrepreneurs
Respect Crime Safety
Environment
16
Contact Details