Activation Only or Wires Only Products

1
Activation Only or Wires Only Products
2
Agenda

• What are the Activation Only products
• Features and Benefits How To Sell
• Sales Order Process

3
The Activation Only Products

• Business 500 Activation only (501)
• Business Plus 500 , 1000 , 2000 activation only
  ( 201)

4
Business 500 Activation Only
Service
Customer choice of ADSL CPE
This is the Business 500 (501) contented
Activation service As can be seen it is intended
for single computer use. It is based on the Plug
and Go service in that there is no engineering
visit required and the customer is sent a Welcome
Pack containing 2 micro filters and the
BTOpenworld CDROM software. BUT there is NO
Modem supplied. It can be connected to either an
Ethernet or USB modem.
Contention ratio of 501
5
Line Check and Ordering Process

• 1. Use the usual BTopenworld number checker web
  screen to check customers line for ADSL
  availability.
• 2.Complete the customer order form selecting the
  activation only product option and email to
  the ordering team at business.sales_at_btopenworld.co
  m . The team will then do an E.C.O line
  survey test and email you the results pass/fail,
  of that test.
• 3.If successful they will complete your customers
  order for you, and email you an Activation
  date.You can then inform your customer
  accordingly and arrange for installation/
  delivery of any modem equipment you wish to
  supply.If the line test is unsuccessful then you
  can sell them an alternative solution.
• 4.At 6pm on the Activation date the customers
  line is switched on or activated as an ADSL
  line.This means that any non ADSL equipment will
  not work unless it is plugged into the
  Microfilters.

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Business Plus 500, 1000, 2000 Activation only
service
Customer choice of ADSL CPE
This is the Business PLUS (201 contented ) range
of Activation services. As can be seen it is
intended for LAN type use. It is based on the
Plug and Go service in that there is no
engineering visit required and the customer is
sent a Welcome Pack containing 2 micro filters
and the BTOpenworld CDROM software. BUT there is
NO Modem supplied. It can be connected to either
an Ethernet or USB modem.
?
Existing PSTN socket
X 2 micro filters
LAN
Contention ratio of 201
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Where to sell it

• Intended target audience is large Corporate or
  SMEs with good technical help to sort out the
  selection of ADSL modems and any issues with
  installation.BT Openworld will not advise or
  support customers in selection of equipment or
  its installation
• The Business 500 activation only ( 501 ) service
  will support connection of a USB modem for single
  computer working and is really designed with that
  in mind, or a combined Ethernet/router/modem ,
  thus giving multiple user working ( LAN) .However
  , customers should be reminded that all the
  computers connected must share the speed of that
  ADSL line , and the Business 500 has a contention
  ratio of 501 which will have a impact on
  multi-user use.
• Better to use the 201 Business Plus activation
  only products for LAN type requirements

8
Customer Support

• The customer will receive a Welcome pack
  delivered by the Royal Mail to the address
  entered on the Order forms.The pack contains 2
  micro filters, a BT Openworld CDROM plus login
  and user name information on a welcome letter.
• Should the Welcome pack not be delivered at all,
  then customer contacts the Order Management Desk
  0800 1698639 .
• If there are any installation difficulties then
  the customer can call the Technical Help desk on
  0845 6007020 where a expert team can assist them.
• NB the Technical Hlp desk will ONLY deal with
  faults arising on the BT Openworld ADSL line and
  not on any customer ADSL modems or equipment.
• If more Microfilters are required then the
  customer can purchase them from this web site
  www.netlynk.co.uk/btfilters

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Equipment Specification and what the customer gets

• For latest computer specification see the BT
  Openworld web site at www.btopenworld.com/broadban
  d
• Activation 500 only is compatible with Windows
  98, ME, 2000 , XP and AppleMac OS 8.6 to
  10.1.machines.
• Activation Plus compatible with Windows 95,NT,
  ME, 2000 , XP and AppleMac OS 8.6 to
  10.1.machines.
• Besides the ADSL connection the customer still
  gets all the usual features of the BT Openworld
  service, 10 email addresses, 20 MB web space ,
  business portal with access to content (some at
  pay as you use)etc .
• These features can be further enhanced by
  purchase of the Internet Business Pack, which
  MUST be ordered at the same time as initial
  service sale.
• ADSL modem choice is entirely up to the customer
  or their supplier, there is no check list or BT
  Openworld approved modems.
• NB THERE IS NO CONVERSION FROM ISDN 2 CUTOMERS
  TO THIS PRODUCT. ISDN 2 CUSOMTERS HAVE TO USE
  THE ENGINEER INSTALLED PRODUCT.

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Pricing

• Business 500 Activation Only - 29.99 per month
  , with a line activation charge of 85. Includes
  the 2 micro filters.
• Business Plus 500 , 1000, 2000 , Line activation
  charge of 260
• Plus 500 has a monthly charge of 79.99
• Plus 1000 has a monthly charge of 119.99
• Plus 2000 has a monthly charge of 149.99
• All charges are ex. VAT.
• NB phone line rental charges are on top of these
  ADSL line charges

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Optional Extras Static IP

• 1 IP address is available for the Business 500
  Activation Only service
• Cost 10 month on top of monthly charge
• The Internet Business Pack with 5 addresses is
  available for the Business Plus 500, 1000, 2000
  products
• Cost 10 month on top of monthly charge
• The Internet Business Pack with 13 IP addresses
  is available for the Business Plus 500, 1000,
  2000 products
• Cost 20 month on top of monthly charge

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Benefits

• Very flexible solution , allows customer or 3rd
  Party Reseller choice of ADSL modem supply .
• Price . Very competitive price , cheaper than
  engineer installed or Plug a Go services
• Reduced Lead Times----- FASTER Provision approx.
  10 working days from ordering.
• Can plug modem into any PSTN sub socket ( on the
  ADSL line) via a micro filter allowing greater
  freedom and flexibility of use.
• N.B phones or another non ADSL devices will
  require a micro filter also .

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Additional Information

• BTopenworld Technical Help Desk numbers for
  customer support 0845 6007020
• Order issues contact the Order Management Desk on
  0800 0800 1698639

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What happens Next

• The order will be entered into our systems and BT
  Openworld will carry out a subsequent remote
  line test quality survey on your customers line.
• If the line passes this quality test then an
  email confirming this and the installation date
  will be sent to the address you entered on the
  Customer Requirement forms ( Contact email) .
• For any changes to the order then please contact
  the Order Management Desk on 0800 1698639
• Technical Help Desk on 0845 600 70 20

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• The End
• Any feedback or issues regarding this training
  pack then please email Rob Clarke at
  rob.j.clarke_at_bt.com