How to make BPM work in practice

1
How to make BPM work in practice

• Prepared for the 3rd SA CIO Summit by
• Dr. Ilia Bider, Director RD IbisSoft

2
BPM today

• Prerequisites exist
• Advanced computer technology
• High level of availability for businesses as well
  as for private use
• An extensive theoretical research in the BPM
  field
• Many BPM support systems on the market
• Limited penetration into operational practice
  the breakthrough not yet achieved

3
What keeps the breakthrough off?

• We have not changed our working habits
• We do not fully utilize the possibilities
  computers offer us
• We achieve efficiency in specific functions but
  not in dealing with the overall processes
• We solve some old problems but create new ones
  instead

4
Example
5
What is needed new information logistics

• Robots would be ineffective without a conveyor
  belt

Humans are not robots!
6
Start with the goal
Lean and efficient administration
7
What is the solution?
Multi-case/desk/worker environment
8
New information logistics interplay of
Just-in-Time principles (JiT)

• JiT-information
• Do not move information around move the user to
  it
• JiT- human resources
• Assign resources on the fly
• JiT- knowledge
• Provide the user with the relevant knowledge when
  he/she needs it

9
What we need to implement new information
logistics

• A theory that explains and formalizes the
  JiT-principles
• There is nothing so practical as good theory
• A business process support system
• To enable the implementation of JiT-principles
• Organizational change
• To ensure a comprehensive use of the system

10
Where to look for the right kind of theory?
Where it already works in the domain of
physical processes control
11
Can we apply the theory of physical processes
control to business processes?
12
The answer is yes!
13
Business processes support when we have a
good theory
Building a BPS system is a matter of programming
techniques and we do not lack them
14
Organizational change is more difficult
To achieve it you have to

• learn how to use your BPS system
• in your operational environment
• get rid of old habits
• Old habits die hard
• acquire the new ones
• by using your new system in all situations

15
Not only a BPS system should be aligned to
processes but people as well
16
Introducing BPS into operational practice a
Why-When-How model
Link benefits to system introduction
Actions
Gradually increase scope
Constantly adjust goals
Communicate needs
Communicate vision
Synchronize
Training
Parameters
Motivation
Experience of previous introductions
SynchronizationBusiness - BPS
System use
WHY
WHEN
HOW
Culture
Structures for training/help-desk/support
Reward system
Project plan
Projectorganisation
Tools
17
Introduction of BPM in operational practice
There are multiple choices - the decision is
yours!
18
What is this all based on?
IbisSoft-experience

• Consultancy
• focused on introduction of BP into the
  operational practice
• Research laboratory
• backed by various governmental agencies

19
Thank you for your attention!

• Dr. Ilia Bider, IbisSoft
• www.ibissoft.com/English
• Email ilia_at_ibissoft.se