USING GOOD COMMUNICATION SKILLS

1
USING GOOD COMMUNICATION SKILLS

• OBJECTIVES
• Summarize why good communication is important.
• Differentiate between passive, aggressive, and
  assertive.
• Name 5 characteristic of good listening skills.
• List 3 examples of body language.

2
GOOD COMMUNICATION IS IMPORTANT

• Communication The process through which 2 or
  more people exchange information.
• PREVENTING MISUNDERSTANDING Miscommunication can
  have some negative effects such as arguments and
  hurt feelings.
• BUILDING HEALTHY RELATIONSHIPS How you
  communicate with others affects how people relate
  to you.
• EXPRESSING YOURSELF Communication skills are
  important for letting others know what you need
  and want.

3
COMMUNICATION STYLES

• Passive Does not offer opposition when
  challenged or pressured.
• Aggressive To be hostile and unfriendly in the
  way one expresses oneself.
• 3. Assertive The most healthy communication
  styleis to express oneself in a direct,
  respectful way.

4
SPEAKING SKILLS

• VOICE VOLUME How loud or soft you speakbe aware
  of the voice volume you use when speaking to
  others.
• TONE AND PITCH This the inflections or emphasis
  in your voice when you speak. This can convey the
  attitude you are trying to express.
• I MESSAGE This is a way of talking that
  expresses the way you feel while remaining firm,
  calm, and polite.
• YOU MESSAGE Place blameand sound like this,
  You did this or You are so selfish.
• EMPATHY The ability to understand another
  persons feelings, behaviors, and attitudes.

5
LISTENING SKILLS

• CHARACTERISTICS OF GOOD LISTENERS
• Maintain eye contact.
• Lean forward and face the speaker.
• Ask questions.
• Nod your head.
• Paraphrase the speaker.
• ACTIVE LISTENING To clarify anything the speaker
  is saying
• I GUESS YOU MUST HAVE FELT
• TELL ME ABOUT
• REALLY
• PHARAPHRASING Using your own words to restate
  what someone else said.

6
BODY LANGUAGE

• Body Language revealing how you feel through
  facial expressions, gestures, and posture.
• Opening your eyes wide
• Scratching your head
• Opening your mouth wide
• Snarling
• Scrunching your eyebrows in a V shape
• Standing up straight and tall
• Winking
• Misunderstandings can occur when our body
  language say one thing and our mouths say
  another