Interpersonal Communications

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Interpersonal Communications

• HAS 3230

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Feedback

• Johari Window

Others see Others dont
You see
You dont
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Feedback

• Johari Window

Others see Others dont
You see
You dont
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Feedback

• Johari Window

Others see Others dont
You see
You dont
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Giving Feedback

• Why, when
• Specifics
• Speak for yourself
• Outline
• Observation
• Effect on me or outcome
• Pause
• Suggestion or question

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Receiving Feedback

• Be receptive
• Listen
• Remain calm
• Dont argue/defend
• Probe for understanding
• Acknowledge others perceptions
• Process and act

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Rules Theory
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What happens without rules?

• The race for those with no sense of direction.

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Defining Rules

• Implicit
• Explicit

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Rules in Action

• Followable
• Prescriptive
• Contextual
• Pertain to Behavior

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Rule Behavior

• Rule-following
• Rule-according
• Rule-fulfilling

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Uncertainty Reduction Axioms

• Present at the beginning
• Nonverbal support
• Information seeking
• Intimacy

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Uncertainty Reduction Axioms

• Reciprocity
• Similarities
• Liking

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Strategies

• Passive
• Active
• Interactive

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Social Exchange Theory

• Maximize positive outcomes
• Reduce negative outcomes
• Achieve rewards

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Equity (Social Exchange)

• Fair and equal
• Maximize outcomes
• Compromise
• Inequity distress
• Restore equity

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Restoring Equity

• Behaviors are altered
• Distort reality

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Social Styles

• Understanding social styles
• Framework for viewing style
• Applying your social style

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Social Styles

• Understanding social styles
• Your own style
• Others social style
• Framework for viewing style
• Applying your social style

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Social Styles

• Understanding social styles
• Framework for viewing style
• Applying your social style

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The Four Social Styles
Controlled
ANALYTIC
DRIVER
Telling
Asking
Emotion ability
Assertiveness
EXPRESSIVE
AMIABLE
Emotive
From Guide to Interpersonal Communication
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Social Styles

• Understanding social styles
• Framework for viewing style
• Applying your social style
• Identify your style
• Identify others styles
• Adapt your style to others
• Work effectively with others

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Rules and Laws in an HSO
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Rules and Laws in an HSO

• List examples of communication rules and/or laws
  we might experience in a health care setting
• Why is it important to obey those rules or
  laws? What happens to those who dont?
• Can we teach others to communicate better? How?

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The Four Habits Model

• Invest in the beginning
• Elicit patients perspectives
• Demonstrate empathy
• Invest in the end

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Problems in Health Care

• Client cooperation
• Miscommunication
• Misunderstandings
• Unrealistic expectations
• Lack of sensitivity
• Dissatisfaction

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Therapeutic Relationships

• Helping another person to understand himself or
  herself more fully, thereby aiding that
  individual in deciding how to direct behaviors to
  best achieve needs and goals.

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Therapeutic Relationships

• Empathy
• Trust
• Honesty
• Validation
• Caring
• Humor

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Interpersonal Deception

• Falsification
• Concealment
• Equivocation

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The Look of Liars

• Uncertainty and vagueness
• Nonimmediacy, reticence, withdrawal
• Disassociation
• Image/Relationship protecting

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Truth will prevail (maybe)

• Canned performances
• Lie detector
• Felt emotions
• Cognitive overload

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Respondents Dilemma

• Truth bias
• Social contract
• Seize and freeze
• Suspicion
• Avoid direct confrontation
• Take-charge interview

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Respondents Dilemma

• Oblivious
• Deceiver adjustment
• Maneuvers
• Respondents behaviors are obvious
• Deceivers knowledge
• Doubt your ability

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Bottom Line
When talking with others, I should doubt my
ability to detect deception.