Communication and Interpersonal Skills

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Source Management Fundamentals, Canadian
Edition Schermerhorn and Wright
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What is she saying?

• Relationships are the most powerful form of
  media. Ideas will only get you so far these
  days. Count on personal relationships to carry
  you further
• Pam Alexander, CEO of Alexander Ogilvy Public
  Relations Worldwide
• Management Fundamentals, Canadian Edition
  Schermerhorn and Wright

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• Communication allows managers to establish and
  maintain interpersonal relationships, listen to
  others, and otherwise gain the information needed
  to create an inspirational workplace.

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• No manager can handle conflict , negotiate
  successfully, and succeed at leadership without
  being a good communicator.

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The Communication ProcessSourcehttp//www.mindto
ols.com/CommSkll/CommunicationIntro.htm
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What is effective communication?

• Effective communication occurs when the message
  is fully understood. The intended meaning of the
  sender and the interpreted meaning of the
  receiver are one and the same.

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Golf Course Activity
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What did you learn?

• Were you able to communicate with your partner
  effectively?
• What were some of the barriers?
• What strategies worked? Didnt work?

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Persuasion and Credibility

• Not always about being heard
• Includes the desire of one party to influence or
  motivate the other in a desired way.
• Getting someone else to support the message being
  presented.

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Good Managers Persuade

• Managers get things done by working with and
  persuading other who are their peers, teammates,
  co-workers
• They get things done more by convincing than by
  order-giving
• They must persuade others over and over again in
  the dynamic and complex workplace once is not
  enough

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Persuasion Activity

• Groups of Four
• Each member gets a product
• You meet three people on the street, they stop
  you and question you about the product you have
• Try to convince them to purchase your product

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Persuasion Activity Recap

• Did you succeed? Why or Why not?
• What methods did you try using?
• What would have helped you succeed?

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Persuasion

• Jay Conger (Scholar and consultant) says that
  many managers confuse persuasion with taking bold
  stands and aggressive arguing
• What does he mean by this?

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Results

• This often leads to counter persuasion
  responses and to questions regarding the
  managers credibility.
• (Credibility is trust, respect, and integrity
  in the eyes of others)?

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Building Credibility

• Build credibility for persuasive communication
  through expertise and relationships.
• You must be knowledgeable about the issue in
  question and/or have a successful track record in
  dealing with similar issues in the past.
• You must have a good relationship with the person
  to be persuaded.

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Rule of Persuasion
It is always easier to get someone to do what
you want if they like you.
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Barriers to Communication
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Barriers to Communication

• Noise anything that interferes with the
  effectiveness of the communication process.
• For example Translation
• http//www.youtube.com/watch?vfNSaxqEmsPs
• A lot of the meaning behind our words can be lost
  in translation!

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Examples of Barriers

• Technical Interference
• static on phone lines
• computer crash
• faulty hearing aids or inadequate eyeglasses
• physical ailments (having a bad headache)?
• spelling and grammar

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Examples of Barriers

• Semantic Interference
• When different words mean different things to
  different people
• Environmental Interference
• Age (generation gap)?
• Gender (some things guys say may offend girls!)?
• Physical Appearance (looking untidy or wearing
  inappropriate clothing may distract the
  receiver)?
• Cultural Attitudes (time, space, racial and
  religious prejudices)

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Choosing the right channel

• Written channels acceptable for simple messages
  easy to convey and require extensive
  dissemination quickly - also important in formal
  situations
• Spoken channels complex and difficult to convey
  messages immediate feedback to sender is needed

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Poor Written or Oral Expression

• Communication is only effective if the sender
  expresses a message in a way that can be clearly
  understood by the receiver.

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• A business report said Consumer elements are
  continuing to stress the fundamental necessity of
  a stabilization of the price structure at a lower
  level than exists at the present time.
  ????
• Translation Consumers keep saying that prices
  must go down and stay down.

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• A manager said, Substantial economies were
  effected in this division by increasing the time
  interval between distribution or data-eliciting
  forms to business entities.
• Translation, The Division saved money by sending
  out fewer questionnaires.

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Spelling and Grammar Mistakes!

• Read article and discuss in small groups