COMMUNICATION SKILLS

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COMMUNICATION SKILLS
Br. Ed Bacon, OFM Used with permission Word Made
Flesh by Fran Ferder
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• Good Communication Requires
• Listening
• Respect
• Open Mindedness
• Compromise
• Trust
• Empathy

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• Requirements for Good Communication
• 1 - Listening
• To pay attention.
• Being attentive to what someone has to say
• Making an effort to hear something.

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2 Respect

• esteem for, or
• a sense of worth of a person

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3 - Open Mindedness

• being receptive to anothers ideas

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4 - Compromise

• Agreement
• or
• Mutual
• concessions

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5 - Trust

• reliance on the integrity of another

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6 - Empathy

• Identification with
• understanding of anothers situation and
  feelings.

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Consider the difference between

• HEARING LISTENING
• JUMPING IN AND WAITING
• SYMPATHIZING AND EMPATHIZING
• REPLYING ANSWERING
• THINKING FEELING
• ADVISING HELPING
• ASSUMING ASKING

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HEARING LISTENING

• Try to tune in to the feelings being expressed
• Hearing is concerned with context (Whats being
  said).
• Listeners respond to the speakers feelings.

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JUMPING IN AND WAITING

• Dont immediately respond
• Try to take the time to absorb whats being said

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SYMPATHIZING AND EMPATHIZING

• Feeling sorry for a person separates you from
  their problem.
• Feeling it with them is empathy and shows
  compassion.
• Sympathy separates empathy connects

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REPLYING ANSWERING

• Quick responses are not caring responses.
• Let your friend know you listened to them.
• Dont blow anyone off

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Consider the difference between

• THINKING FEELING
• Thoughts can be judgmental.
• Its what each of you feel that connects you.

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Consider the difference between

• ADVISING HELPING
• Immediately giving advice is not helpful and
  often not necessary.

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Consider the difference between

• ASSUMING ASKING
• If you dont understand what is being said, ask.
  
• Restate, sum up and try to get it straight before
  you respond.

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• ATTENDING
• Giving physical and psychological attention to
  another person
• Both physical presence and verbal response matter

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• TOOLS OF ATTENDING
• 1. Eye Contact Look dont stare.
• 2. Good Posture Keep a comfortable and relaxed
  distance.
• 3. Gesture Fidgeting, crossing arms and glancing
  at the clock communicate impatience and
  disinterest. Keep focus
• 4. Attentive Silence Allows time for the speaker
  to think and proceed at their own pace.

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Barriers to good listening

• Distraction
• Interrupting
• Giving advice/Asking too many questions
• Saying I know exactly how you feel.
• Judgment
• Assuming