Citizen Oriented Governance

1
Citizen Oriented Governance

• An Introduction

2
Authority vs. Public Service

• Authoritarian State
• Citizen is at the service of the State
• Subject
• Favour mercy
• Self interest-corruption
• Mistrust
• Non accountable
• Opacity
• Process-oriented

• Democratic State
• State is at the service of the Citizen
• Citizen / Client
• Right
• Impartiality
• Trust
• Accountable
• Transparency
• Result-oriented

3
Core Values

• Authoritarian State
• State
• Society
• Individual

• Democratic State
• Citizen
• Society
• State

4
Citizen-oriented Governance

• Put the citizen at the center of your activity
• Lean
• Efficient
• Cost-effective
• Add value
• Right to access

5
Public vs. Private

• Monopoly /monopsony
• Universal services
• One product/many needs
• No need to obtain customers loyalty
• No evident relation between quality and costs
• No profit

• Competition
• Target customer segments
• Different products /different needs
• Customer loyalty
• Direct relation between quality and costs
• Profit

6
Global Competitiveness

• Foreign Investments
• Emigration
• Brain Drain
• GCI of Ukraine 82 (was 72 in 2008)

7
Anything you can do about that?

• 1. Property rights
• 1.01 Property rights
• 2. Ethics and corruption
• 1.02 Diversion of publics funds
• 1.03 Public trust of politicians
• 3. Undue influence
• 1.04 Judicial independence
• 1.05 Favoritism in decisions of government
  officials
• 4. Government inefficiency (red tape, bureaucracy
  and waste)
• 1.06 Wastefulness of government spending
• 1.07 Burden of government regulation
• 5. Security
• 1.08 Business costs of terrorism
• 1.09 Reliability of police services
• 1.10 Business costs of crime and violence
• 1.11 Organized crime

8
Conclusion

• Accountability Effectiveness of the Judiciary
  has an enormous role in the prosperity and
  competitiveness of a Country
• But how we do ensure accountability?