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??????????   Conflict Management in
Interpersonal Communication
??? ???????????????? ??????????????? Tel
[phone] Fax [phone] E-mailyhpc_at_mail.
ntpu.edu.tw
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??   -???????????????
-???????????????????? ,????????????????/? ?/????
?????
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I. ?????????

• ???????????,??,??,??,??,????
• 2.??????????????

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II.?????????

• 1. ??????????
• Human communication is the process through
• which individuals in relationships,
  groups,
• organizations and societies create,
  transmit
• and use information to organize with the
• environment and one another.
• 2. ?????? (nested hierarchy of
• communication system)?????

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• 3. ??????,??,??,??
• 4.??/???????????
• 5.??????E-Mail, MSN, BBS, Skype, Facebook, etc.
• 6.????? Paralanguage, Eye Contact, Facial
  Expression, Gesture and P osture, Proxemics,

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III. ?????????

•  1. ?????
• ???,???,???,???,???,
• ???,???,???,?????

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2. ?????

• Conflict is an expressed struggle between at
  least two
• interdependent parties who perceive
  incompatible goals,
• scarce rewards, and interference from the
  other party in
• achieving their goals.

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3. ???????

• -?????
• -?????
• -?????
• -?????
• -?????????
• -?????
• -???????????????

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4. ???????

• How to deal with conflicts effectively
  so that it strengthens an interpersonal
  relationship
• -Consider Deferring/Yielding (Lose-Win) to
  the Other Person/Party
• -Consider Compromising to both
  Persons/Parties
• -Consider Competing (Win-Lose) with Each
  Other
• -Consider Cooperating/Problem-Solving
  (Win-Win) with Each Other

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IV. ??????????????

• 1. ??????????????????(??)???(??)?????????????
• 2. ????????????,??,???
• 3. ??????????????,???????????
• 4. ??????????????????,????????????????????????

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V. ???? (QA Session)

• ??
• ??????????????????????????????,???????,???????,?
  ???????????????????????????,???????????????????,?
  ??????????????????????????

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????

• 1. Hayakawa, S. I.(????)Language In Thought
  Action (?????)?
• ????????,1991.
• 2. Tannen, Deborah.(????) Thats Not What I meant
  (????????)?
• ????????,1992.
• 3. Adler, Ronald B. et. al. Interplay. Fort
  Worth Harcourt College Publishers, 2001.
• 4. Lucas, Stephen. The Art of Public Speaking.
  New York McGraw-Hill, 2001.
• 5. Lewicki, Roy J. et al. Negotiation. 3nd.ed.
  Boston IRWIN, 2000.