DCML

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DCML The Standard that Enables ITIL Compliance
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The state of todays IT infrastructure
Different systems representing IT infrastructure
data in a variety of formats creating management
silos
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The desired state for IT infrastructure
Enable management of services with best practices
and policies
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Whats required of IT to make the transformation
Manage services not devices
Comprehensive view of infrastructure,
relationships and policies
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What IT needs to do

• Facilitate integration of existing operational
  support systems
• Enable automation-based management of the
  environment
• Enable creation and enforcement of policies by
  implementing a framework such as ITIL

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How to achieve the desired state

• Use proprietary tools
• Costly to implement
• Encourages vendor lock-in
• Wait for a single standard to prevail
• Existing standards, such as CIM and SDM, scale
  either vertically or horizontally but fail to
  provide a comprehensive view
• Lengthy process

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Another alternative

• Adopt a meta-standard DCML
• Brings together disparate systems
• Standards-based approach for information exchange
  speeds implementation
• Reduces costs for implementation because it
  builds on top of existing systems

Manage services not devices
DCML
CIM
SDM
SNMP
Proprietary
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DCML

• The only open, XML-based standard designed to
  achieve interoperability by providing a
  systematic, vendor-neutral way to describe an IT
  Service environment
• Universal language that describes elemental,
  process, and service-oriented relationships
  between IT service entities and policies
  governing the management of such environments
• Handles heterogeneous and semantic information
  required to manage at the service level

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DCML key milestones

• 2003
• DCML launched
• Early supporters included EDS, Opsware, BEA
  Systems, Computer Associates International,
  Tibco, Mercury Interactive and Akamai
  Technologies
• 2004
• Specification version 1.0 released
• DCML accepted into OASIS standards body

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DCML continues to gain momentum
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DCML data format for information exchange

• DCML provides a uniform way for system management
  solutions to exchange information about the IT
  environment
• Systematic approach
• Vendor-neutral

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DCML enabling ITIL compliance

• DCML benefits
• Enable IT organizations to comply with ITIL
  guidelines using
• A standards-based approach
• At a low cost
• With speed
• DCML capabilities
• Enable data exchange between IT systems
• Integrate existing IT systems to create a CMDB
• Allow disparate IT systems to implement ITIL
  Service Support process
• Give IT a concrete step for implementing ITIL and
  automating IT processes

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CMDB use case
CMDB
DCML
DCML
Monitoring
Monitoring
Asset Mgmt
Ticketing
Provisioning

• Populate CMDB with DCML-compliant management
  systems
• Federates multiple data bases into a central and
  complete record of all CIs
• Requires significantly lower learning curve to
  install, integrate and operate

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Incident Management use case
DCML
Context
DCML
DCML
Monitoring System
Ticketing System
Change Management
Change
DCML

• Capture server context and change information and
  feed it to the monitoring system, per ITIL
  recommendations
• When monitoring system sends an alert to the NOC,
  personnel can use the DCML-encoded context to
  deduce the root cause
• NOC personnel can populate a trouble ticket to
  track and resolve the ticket quickly
• Operations teams will get all context/change
  information and make the proper changes for
  remediation

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Service Desk use case
Service Desk
DCML
DCML
Network and Operations Support
Application Support
3rd party support
Server Support

• Reduces the cost of implementation
• Increases the effectiveness of root cause
  analysis
• Unified information repository
• Efficient correlation of commonly occurring
  incidents

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DCML data exchange format

• Decreases cost and time to implement ITIL
• Provides a standards-based approach to
  abstracting data from disparate systems
• Enables global visibility of existing IT
  infrastructure

DCML and ITIL together enable IT organizations to
achieve best practices IT management
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