JD Edwards World

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JD Edwards World CRM Integration

• Glenn Johnson Yoni Ben-Tal
• Magic Software Enterprises
• www.magicsoftware.com

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Magic Software Enterprises

• NASDAQ MGIC
• Independent Software Vendor
• Development Tools
• Integration Tools
• Cross-Platform System i
• 2006 Revenues 62M
• 500 employees WW
• Presence in 50 Countries
• RD centers
• Israel
• India
• Japan
• U.S
• Over 2,500 partners WW
• North America 400
• Europe 500
• Japan 900

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Todays Agenda

• Why CRM?
• The Evolution of CRM
• ITs About the Business Processes
• Integration is Essential
• CRM Integration for System i Customers
• JDE Connect/iBOLT as a CRM/ERP integration tool
  for IBM System i and Oracle JD Edwards World
  Customers

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Why CRM?
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The Promise of CRM

• Enhanced Customer Experience
• Shared or distributed data
• Cost reduction
• Better Customer Service
• Increased Customer Satisfaction
• Better Customer Retention
• Loyal customers
• More repeat business
• More new business
• More Profit!

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The CRM Evolution
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CRM Evolution Personal Solutions
Personal Solutions
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CRM Evolution Departmental Solutions
Departmental Solutions
Personal Solutions
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CRM Evolution Modular Solutions
Modular Solutions
Departmental Solutions
Personal Solutions
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CRM Evolution Integrated Solutions
Integrated Solutions
Modular Solutions
Departmental Solutions
Personal Solutions
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ITs About the Business Processes
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Core CRM Processes

• Service
• Service Delivery
• Customer Satisfaction Measurement
• Inquiry and Service Request Resolution
• Sales
• Sales Force and Forecast Management
• Order Management
• Account Management
• Opportunity Management
• Marketing
• Customer Segmentation
• Customer and Transaction Analysis
• Campaign Management
• Marketing Content Management

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Core ERP Processes

• Financial Management
• General Accounting
• Accounts Payable
• Accounts Receivable
• Fixed Assets
• Address Book
• Electronic Mail
• Distribution Management
• Inventory Management
• Procurement Management
• Sales Order Management
• Warehouse Management

• Human Capital Management
• Human Resources Management
• Benefits Administration
• Canadian Payroll
• U.S. Payroll
• Manufacturing Management
• Manufacturing Accounting
• Plant and Equipment Maintenance Management
• Product Data Management
• Shop Floor Management

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Core ERP Processes

• Financial Management
• General Accounting
• Accounts Payable
• Accounts Receivable
• Fixed Assets
• Address Book
• Electronic Mail
• Distribution Management
• Inventory Management
• Procurement Management
• Sales Order Management
• Warehouse Management

• Human Capital Management
• Human Resources Management
• Benefits Administration
• Canadian Payroll
• U.S. Payroll
• Manufacturing Management
• Manufacturing Accounting
• Plant and Equipment Maintenance Management
• Product Data Management
• Shop Floor Management

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Bringing IT All Together
Your Back Office
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Integration is Essential
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CRM Requires Integration to Deliver Its Real
Benefits

• Get a 360-degree view of your customer.
• Connect and streamline your business processes
  beyond system boundaries.
• Take advantage of smooth integration with other
  information systems.
• Work beyond the reach of your network.
• Customize and integrate with other applications
  and processes.

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How CRM/ERP Integration Impacts the Value Chain
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CRM for System i Customers
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CRM Options Abound
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CRM Integration Options Vary
DB2400 Lotus Domino DB2400 LotusDomino WebS
ervices WebServices
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CRM Integration Options Vary
DB2400 Lotus Domino DB2400 LotusDomino WebS
ervices WebServices
JDE Connect/ iBOLT handles all of
these integration points and more.
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JDE Connect/iBOLT as a CRM/ERP integration tool
for IBM System i and Oracle JD Edwards World
Customers
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CRM System Integration

• Siebel CRM on Demand integration
• Multiple touchpoints required
• Need for bi-directional updates
• Utilizes web services
• E1 and World, especially needed for World
• Client A high tech services company

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Example Updates Between Siebel CRM on Demand and
JD Edwards World
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CRM ? JDE Business Process
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Salesforce Automation

• Salesforce.com integration
• Need for bi-directional updates
• Utilizes web services
• JD Edwards World on the backend
• Client An international software company

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Large library of included services
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Other CRM/SFA/SaaS
other ERP
Logistics/WMS
Website/Web Services
JD Edwards Enterprise OneOracle Apps,
On-Demand, PeopleSoft, Siebel
any to many integration
System i/System p/System x/Linux/others
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JDE Connect is Integration and Process

• JDE Connect is a fully functional version of our
  iBOLT Integration Suite that allows you to
• design,
• deploy and
• monitor
• business processes that connect
• applications
• websites
• web services and
• human workflow
• Business processes are comprised of flows
• Flows are built from an included library of
• components,
• methods and
• wizards.
• Custom development is supported through the
  included eDeveloper SDK or any common IDE (.NET,
  J2EE, RPG, etc.).

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You benefit from the best framework for JDE
integration

• Easily create Services
• Implement SOA with existing Oracle JD Edwards
• JDE Connect Runs natively on System i
• Keeps working with Oracle JD Edwards
• Simplifies integration when upgrading
• Simplifies integration on new installs
• Overcomes integration barriers with existing
  systems
• Modernizes perception of JDE applications
• Allows you to apply best practices.
• Excellent extension to Fusion middleware for
  System i customers
• Services available from authorized partners who
  work with Magic Software to implement your
  solution.

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CRM Integration Made Simple

• Live Demonstration

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For More Information

• Webinar Archives on SystemiNetwork.com
• Quest Q. and A. Article
• Technical Guide
• Gartner Reports on Magic Software
• itToolbox.com blog Integrate My JDE
• www.magicsoftware.com/home/jde
• Glenn Johnson
• gjohnson_at_magicsoftware.com
• [phone] ext. 203