Defining the Process

1
Defining the Process
2
Process Thinking
Process
Results
3
Process Components
Inputs
Process
Outputs

• Materials
• Methods
• Equipment
• Environment
• People

4
SIPOC Manufacturing Process
Suppliers
Process
Outputs
Customers
Inputs
Raw Material
Consumer
Web
Sanitary Napkin
WD
Apply Position Adhesive (PA) to a Sanitary Napkin
web
Machinery
RD
Settings
QA
Environment
HVAC
Union
Personnel
Process Steps
Final pressure roll
Transfer PA Adhesive to Barrier
Apply PA adhesive to R. Paper
5
SIPOC Business Process
6
Basic Process Map
Get out of car
Open gas cap
Determine type of gas
Remove nozzle
Pump gas
Get into car
Pay Cash?
Enter store
Replace nozzle
Pay cashier
Get credit approval
Sign receipt
7
Flowcharting Symbols
8
Flowcharting Tips

• Boundaries
• Level of Detail
• Multiple Choices
• Sticky Notes

9
Cross-Functional/Responsibility Flowchart
Spare Parts Catalog Orders
Customer
Cust. Service
Packing
Shipping
Billing
Orders Spare
Parts from
Catalog
Receives Order,
takes Shipping
Billing
Information
Obtains Parts from
Prepares Initial
Warehouse, packs
Parts Bill
Order
All
Yes
Parts in
Stock?
No
Prepare Back-
Prepare Final
Order Form
Parts Bill
Prepare Shipping
Label, Pack Bill
Ship Parts to
Customer
Customer
Receives Spare
Parts
10
Layout Diagrams
Same Day Surgery (SDS) Admitting Layout Diagram
To Intensive Care Unit (ICU)
D
Patient Charts
2
4
Lab Printer
Zip Tube to Lab
Chairs
6
3
Work Desk
Lab Specimen Area
5
ICU Waiting Room
Counter
9
Nurses Station
Nursing Supplies
1
Toilet
F
Chairs
Computer
Printer
7
B
Hallway to Coronary Care Unit
F
Hall to Patient Rooms
C
A
H
SDS Waiting Room
Nursing Storage
Chairs
Legend Patient Paths (w/letters) Staff Paths
(w/numbers) Chair
8
Elevators
G
Hall to Patient Rooms
11
Flowchart/Layout Diagram
Entrance, Exit
Exam Review, Eye Exam, Payment
Q
A
I
B
P
J
H
G
Info Desk
O
N
C
L
M
E
K
F
D
Written Examination Area
Lines
Waiting Area
Picture and License Prep
12
Other Models

• Process Watch
• Physical Models
• Computer Simulations