The Manager

1
Chapter 1

• The Managers Job

2
Types and Levels of Managers

• Top-Level Managers (C-level)
• Middle-Level Managers
• First-level Managers
• Functional and General Managers
• Administrators
• Entrepreneurs and Business Owners
• Team Leaders

3
The Process of Management

• Managers use human, financial, physical, and
  information resources
• Planning (goals and plans)
• Organizing and Staffing
• Leading (includes setting a vision)
• Controlling (measures performance and makes
  adjustments)

4
17 Managerial Roles

• Planning
• Strategic planner
• Operational planner

• Organizing and Staffing
• Organizer
• Liaison
• Staffing coordinator
• Resource allocator
• Task delegator

5
Leading (roles 8 through 15)

1. Figurehead
2. Spokesperson
3. Negotiator
4. Motivator and coach
5. Team builder

1. Team player
2. Technical problem solver
3. Entrepreneur

6
Controller Roles

• Monitor
• Disturbance handler
• Role emphasis varies with management level. For
  example, executives engage in more strategic
  planning.

7
Five Key Managerial Skills

1. Technical (hard skills)
2. Interpersonal skill (human relations)
3. Conceptual skill (big picture)
4. Diagnostic (investigate and solve problems)
5. Political (acquire , retain power)

8
Manager as Integrator of Five Mindsets

• Managing Self reflective mindset
• Managing Organizations analytical mindset
• Managing Context worldly mindset
• Managing Change action mindset
• Managing Relationships collaborative mindset

9
How to Develop Management Skills

1. Conceptual knowledge
2. Knowledge demonstrated by examples
3. Skill-development exercises
4. Feedback on skill utilization
5. Frequent practice including adjustments based on
   feedback

10
Evolution of Management Thought

• Classical approach (scientific, administrative
  management)
• Behavioral approach (people focus)
• Quantitative approach
• Systems perspective
• Contingency approach (situational)
• Information technology beyond