Program Officer as Coach

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Program Officer as Coach

• Tips from a Coach
• On Using Conversations
• To Build Capacity
• By
• Pamela McLean, Ph.D.

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About Hudson Institute

• About The Hudson Institute
• Over 20 years as leaders in coach training and
  coaching services, significant industry
  experience
• Global reach with 200 senior coaches worldwide
• Practitioners, authors and researchers in the
  field of coaching, including The Handbook of
  Coaching, The Adult Years, and LifeLaunch A
  Passionate Guide to the Rest of Your Life
• Frederic Hudson, Ph.D., founded The Hudson
  Institute in 1986 and prior to this he was
  Founding President of the Fielding Graduate
  University
• Pamela McLean, Ph.D., CEO, is an organizational
  psychologist, author and leadership coach
• The Hudson Institute is a certified woman-owned
  business

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Todays Conversation

• Practicing Presence
• Deepening Our Listening
• Leading From Behind?
• Developing a Learners Mindset
• QA

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What is Presence?

• PRESENCE creates the possibility of a very
  different conversation and a fresh approach to
  change and learning.
• PRESENCE requires deep listening, being open
  beyond ones preconceptions and historical ways
  of making sense.
• PRESENCE requires we let go of the need to
  control in order to access new possibilities

Senge, Scharmer, Jaworski Flowers, Presence
Human Purpose and the Field of the Future
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Practicing Presence

• Noticing our inner dialogue --- judgments,
  agendas
• Clearing the daily clutter in our mind
• Preparing to be present
• Welcoming an open conversation
• Modeling our full focus of attention
• Inviting their full focus

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Engaging with Presence

• Tell me whats most on your mind.
• Tell me whats most important for me to know.
• Talk about your passion for this.
• Is there something else we should explore?
• What arent we discussing that we ought to spend
  some time on?
• What possibilities are in dream phase?
• What challenges are you having in your
  organization that are important for us to think
  through together?

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Reflection
Reflection Any awareness of situations in the
past week that drew you into a fully present
space?
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What is Deep Listening?

• DEEP LISTENING is far more than hearing the words
  that are spoken
• DEEP LISTENING requires we move beyond our selves
  
• (my reactions, judgments, interests, agendas,
  etc)
• DEEP LISTENING notices what is said, how its
  said, what isnt said
• DEEP LISTENING creates space for empathy,
  collaboration, clarification, innovation,
  exploration and more

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Practicing Deep Listening

• Practice curiosity
• Use the phrase Im curious to get started
• Notice the energy shifts in the clients
  responses
• Ask without knowing
• Notice how often you have the answer before you
  ask the question
• Ask rather than telling

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Engaging with Deep Listening

• Keep your questions simple
• What do you want?
• Where are we?
• Whats next?
• What do you see as the obstacles?
• What have you learned?
• What are your worries?
• What do you need to explore this further?

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Reflection
Reflection A situation or two this past week
when you were aware of listening at a deeper,
unbiased level?
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What is Leading From Behind?

• LEADING FROM BEHIND reminds us client comes first
• LEADING FROM BEHIND reminds us the client must
  find their own solutions if its going to work
• LEADING FROM BEHIND helps in uncovering
  challenges, concerns and issues
• LEADING FROM BEHIND shifts us from offering our
  solutions to hearing, encouraging their thought

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Practicing Leading from Behind

• Notice your tendency to tell
• Notice how often you give advice on a daily basis
• Notice how often advice gets ignored
• Notice the level of your desire to fix things

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Engaging with LFB Position

• Ask, dont tell
• You mentioned a concern, should we explore this?
• Do you have a sense of the support you have?
• Does this fit with your current initiatives?
• How does this project interface with the
  challenges you mentioned on the homefront?
• Whats going to be toughest here?
• Any sense of the resources youll need to
  implement?

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Reflection
Reflection A situation or two this past week
when you were were way ahead of your customer and
leading toward the solution? A situation or two
this past week when you were in the Leading From
Behind stance?
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What is Learner Mindset?
Judger Learner
Win-lose relationships Feels separate from others Fears differences Debates Criticizes Listens for right/wrong differences Feedback perceived as rejection Seeks to attack or defend Win-win relationships Feels connected with others Values differences Dialogues Critiques Listens for facts, commonalities Feedback perceived as worthwhile Seeks to resolve and create
Marilee Adams Marshall Goldsmith, Change Your
Questions, Change Your Life
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Engaging with Learners Mindset
Judger Learner
Whats wrong? Whos to blame? How can I prove Im right? How can I protect my turf? How can I be in control? How could I lose? How could I get hurt? Why is that person so clueless and frustrating? What works? What am I responsible for? What are the facts? Whats the big picture? What are my choices? Whats useful about this? What can I learn? Whats possible?
Marilee Adams Marshall Goldsmith, Change Your
Questions, Change Your Life
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Reflection
Reflection A situation or two this past week
when you were in the Judger stance? A situation
or two this past week when you were in the
Learner stance?
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Questions, Comments, Thoughts?