Communication Skills

1
Communication Skills

• Leadership Certification
• Level 1

2
(No Transcript)
3
Jesus Four Encounters

• The woman at the well (John 44-26)
• The rich young ruler (Luke 1818-25)
• Zaccheus (Luke 191-9)
• Nicodemus at night (John 31-15)

4
Principles to Understand and Use Information

• Lag time
• Congruence
• Interpersonal Gap
• Body Language

•        Openness
•        Defensiveness
•        Evaluation
•        Suspicion
•        Insecurity
•        Cooperation
•        Confidence
•        Nervousness
•        Frustration

5
Principles to Understand and Use Information
(Cont)

• The Cry for Help

• Listening Techniques

•      ASK the right question
•      DO NOT use prying question
•      DO NOT be afraid of silence

6
CHECK FEELINGS
Principles to Understand and Use Information
(Cont)
HAPPY
ANGRY
SAD
AFRAID
7
Principles to Understand and Use Information
(Cont)

• Direct Expression of Feeling I
  statements, not you statements.

• Language Dominance

•       Audio words related to sounds
•       Visual words related to seeing
•       Feeling words related to feeling

8
Principles to Understand and Use Information
(Cont)






Visual
Audio
Feeling
see view eye to eye look straight
hear loud listen soft sound
soft touch squeeze hug fluffy
9
Principles to Understand and Use Information
(Cont)

• Listening to Stories Five types of stories

•          I know some who...
•        Anniversary story
•        Rehearsal story
•        Reinvestment story
•        The counter story

• Commandment Listening