At Tyndale since 1992

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• At Tyndale since 1992
• Created our first website in 1996
• Changed focus from core IT to Web Development
• Love Open Source
• Im Canadian eh!

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What is Usability Testing?
Watching people try to use what youre
creating/designing/building (or something youve
already created/designed/built), with the
intention of (a) making it easier for people to
use or (b) proving that it is easy to use.
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What is Usability Testing?
Qualitative Test
informal unscientific
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Why do Usability Testing?

• All websites have some usability problems
• Seeing someone struggle to use something your
  building quickly highlights the biggest issues
• Makes you a better designer/site builder
• Secret shoppers your prospective students

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Why NOT do Usability Testing?

• We have no time
• It costs too much
• What is the real value anyway?

excuses, excuses
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User Centered Design
A Common Sense Approach to Web Usability a must
read for anyone creating websites (or software)
for someone else to use http//go.tyndale.ca/dmmt
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User Centered Design
The Do-It-Yourself Guide to Finding and Fixing
Usability Problems focused on understanding and
completing do-it-yourself usability
tests http//go.tyndale.ca/rsme
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BUY THE BOOK!
http//go.tyndale.ca/rsme http//www.sensible.com

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What does a UT look like?
Watch Learn
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What does a UT look like?

• Before you test
• Recruit some users to do the test
• Prepare some scenarios (task based) for your
  users to complete
• Prepare all of your materials for the test
  (scenarios, scripts, consent forms etc.)
• Book people to watch the test

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What does a UT look like?

• During the test
• Welcome the tester and explain how things are
  going to work (use script)
• Get the tester to sign the consent form
• Explain the scenario(s) you would like them to do
  
• Watch them try to complete the scenarios and
  prompt them to think out loud (what are you
  thinking?)
• Thank them, reward them, send them off
• sample forms available at http//www.sensible.com
  

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What does a UT look like?

• Things to consider
• People watching - Screen sharing or live?ex.
  GoToMeeting, WebEx- speaker phone for voice
• Screen Recording Softwareex. Silverback
  (http//silverbackapp.com), Camtasia, CamStudio-
  may also want to record video of user
• Microphone for recording voice
• Use a typical system no weird trackballs or
  touch pads to confuse the user

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BUY THE BOOK!
http//go.tyndale.ca/rsme http//www.sensible.com

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I Need a Volunteer
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The Scenario
You visited Tyndale for an academic conference
and have since returned home. While at the
conference you heard several faculty speak but
one in particular caught your attention. You
remember his first name Richard, and that his
book had something to do with 24 the TV series.
You would like him to speak at a conference you
are running, but you need to find his full name
and contact information, along with the full
title of his book before you contact him. Go to
www.tyndale.ca and locate this information
without using search.
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Questions?
http//go.tyndale.ca/cccu