MANAGER

1
CHAPTER 2

• MANAGER

2
Management

• Getting work done through others
• Doing what is needed to assist employees

3
THEORIES
4
THEORY X

• Work is something to be avoided
• People want to do as little work as possible
• Use Control Supervision Punishment

5
THEORY Y

• The work itself can be rewarding
• People really want to do their job well
• Support using
• Guidance
• Development
• Reward

6
Servant Leadership

• People have value as people
• Commit to improving treatment at work
• Employee first

7
Qualities of an Effective Manager

• Leadership
• Clinical expertise
• Business sense

8
Behaviors of an Effective Manager

• Networking
• Conflict negotiation and resolution
• Employee development
• Coaching
• Rewards and punishments

9
MANAGEMENT

• Decisional
• Interpersonal
• Informational

10
INTERPERSONAL

• Networking
• Conflict negotiation and resolution
• Employee development
• Rewards and punishment

11
DECISIONAL

• Employee evaluation
• Resource allocation
• Hiring and firing
• Planning
• Job analysis and redesign

12
INFORMATIONAL

• Spokesperson for staff and the organization
• Monitoring activities of the units and work
  groups
• Public relations

13
Conclusion

• Nursing management is a complex, responsible
  position
• Ineffective managers may harm
• Employees
• Clients
• Organizations