Communicating Effectively

1
Communicating Effectively
People use many different ways to communicate
their feelings.
Writing a note
Facial expressions
Communication is critical to healthy
relationships.
2
Lesson Objectives
In this lesson, youll learn to

• Classify forms of communication and apply
  criteria for using passive, aggressive, or
  assertive communication.
• Demonstrate communication skills needed to build
  and maintain healthy relationships with family,
  friends, peers, and others.
• Apply communication skills that demonstrate
  consideration and respect for self, family,
  friends, and others.

3
Effective Communication
Basic Communication Skills
Being an effective communicator means that you
correctly interpret the messages you receive and
respond appropriately.

• Three basic skills are needed for
• effective communication
• Speaking
• Listening
• Body language

4
Effective Communication
Communication Styles

• Passive communicators do not stand up for
  themselves or defend their attitudes or beliefs.
• Aggressive communicators often try to get their
  way through bullying and intimidation.
• Assertive communicators defend their attitudes
  and beliefs, but they also respect the rights of
  others.

5
Effective Communication
Speaking Skills

• You demonstrate good speaking skills when you
  clearly say what you mean.
• Changes in the tone, pitch, or loudness of your
  voice can affect communication.
• Using I messages can help you communicate your
  feelings positively, without blame or
  name-calling.

6
Effective Communication
Stating Your Feelings Effectively
7
Effective Communication
Listening Skills

• You can make use of active listening to improve
  your communication skills.
• Active listening involves giving your full
  attention to whatever the speaker is saying
  without interrupting or making judgments.

8
Effective Communication
Tips for Active Listening
9
Effective Communication
Techniques for Active Listening

• Reflective listening Rephrase or summarize what
  the other person has said.
• Clarifying Ask questions to help understand more
  fully what is being said.
• Encouraging Encourage the speaker to signal that
  you are interested and involved.
• Empathizing Imagine and understand how someone
  else feels.

10
Effective Communication
Nonverbal Communication

• You use body language when you nod or shake your
  head to show that you agree or disagree with
  something that is said.
• When you hold yourself in a tense posture, you
  silently communicate that youre feeling nervous
  or worried.
• Nonverbal communication can be subtle, taking
  place at an unconscious level.
• If your words and your body language seem to
  contradict each other, the person you are
  speaking to may be confused or unsure of what to
  believe.

11
Eliminating Communication Barriers
Obstacles to Clear Communication

• Image and identity issues
• Unrealistic expectations
• Lack of trust
• Prejudice
• Gender stereotyping

12
Eliminating Communication Barriers
Image and Identity Issues

• Many teens spend at least part of their teen
  years searching for an identity.
• If someone is unsure of his or her values, the
  uncertainty can complicate the communication
  process.

13
Eliminating Communication Barriers
Unrealistic Expectations

• Avoid imposing unrealistic expectations on your
  listener.
• This may cause the individual to become
  frustrated or defensive.

14
Eliminating Communication Barriers
Lack of Trust

• Good communication is built on trust between two
  people.
• If you believe that you cant count on a person
  to tell you the truth or to keep a confidence,
  communication is very difficult.

15
Eliminating Communication Barriers
Prejudice

• Prejudice prevents a person from having an open
  mind and listening to new information.
• To avoid developing prejudices, you can
  demonstrate tolerance.
• Being tolerant helps you understand the
  differences among people and recognize the value
  of diversity.

16
Eliminating Communication Barriers
Gender Stereotyping

• Gender stereotyping is a type of prejudice that
  involves having an exaggerated or oversimplified
  belief about people of a certain gender.
• Assuming that all males like sports and that all
  females enjoy cooking are examples of gender
  stereotyping.

17
Constructive Feedback
Constructive Criticism

• Constructive criticism is intended to bring about
  positive changes.
• You may find that giving the person feedback in a
  more positive manner helps him or her and your
  relationship.
• It is very important to begin your discussion by
  using an I message to explain how you feel.
• Point out what the person is doing or has done,
  and suggest a better way to do it.

18
Acknowledgements and Compliments
Expressing Yourself

• Expressing and receiving respect, admiration, and
  appreciation with grace and sincerity can help
  you build and maintain healthy relationships.
• It shows that you do not take the relationship
  for granted, and it demonstrates good
  sportsmanship and good character.

19
Quick Review
Choose the appropriate option.
Q. _________ is an unfair opinion or judgment of
a particular group of people.

• Gender stereotype
• Prejudice
• Lack of trust
• Image issue

20
Quick Review - Answer
A. Prejudice is an unfair opinion or judgment of
a particular group of people.
Click Next to attempt another question.
21
Quick Review
Provide a short answer to the question given
below.
Q. Classify the three forms of communication.
Click Next to view the answer.
22
Quick Review - Answer

• A. The three forms of communication can be
  classified as
• Speaking
• Listening
• Body language

Click Next to attempt another question.
23
Quick Review
Provide a short answer to the question given
below.
Q. List four ways to show that you are actively
listening to another person.
Click Next to view the answer.
24
Quick Review - Answer

• A. Four ways that demonstrate active listening
  are
• Reflective listening
• Clarifying
• Encouraging
• Empathizing

Click Next to attempt another question.
25
Quick Review
Provide suitable examples
List three ways to demonstrate consideration and
respect for self, family, and others through
communication skills.