Title: Chapter 6 Point-of-Sale Technology
1Chapter 6Point-of-Sale Technology
Managing Technology in the Hospitality
Industry Fourth Edition (469T or 469)
2Competencies for Point-of-Sale Technology
- Describe the features and functions of keyboards
and monitors typically used by point-of-sale
systems. - Distinguish touch-screen point-of-sale terminals
from OCR and wireless terminals. - Describe the features and functions of various
types of point-of-sale printers. - Describe the features and functions of
point-of-sale account settlement devices such as
magnetic strip readers, power platforms, smart
cards, and debit cards.
(continued)
3Competencies for Point-of-Sale Technology
(continued)
- Identify the major files typically maintained by
point-of-sale software and describe how managers
can use the various reports commonly generated by
point-of-sale software. - Describe the features and functions of an
automated beverage control system.
4POS Terminal Keys
Preset Keys Price Look-Up (PLU) keys
Function Keys Settlement Keys
Modifier Keys Numeric Keypad
5POS Printers
Guest check printers Hard/soft checks
Automatic form number reader Automatic
slip feed Receipt printers Work station
printers Journal printers
6Magnetic Strip Readers/Power Platforms
Magnetic strip reader Rapid data entry
Efficient settlement processing Credit
card and house account transactions within POS
system Power platform Simplified credit card
transactions Connects POS terminals to a
single processor Quick data
retrieval Reduces time, cost, and risk of
credit card transactions
7Smart Cards and Debit Cards
Smart cards Embedded microchips Size of
credit card Stores information in several
files for different functions PIN necessary
for access Debit card Account must contain
funds Transactions as fast as with credit
cards
8Open Check File
Terminal number where guest check was opened
Guest check serial number Server
identification number Time of day guest check
created Menu items ordered Selling prices
of items ordered Applicable tax Total
amount due
9Menu Item File
Identification number Descriptor Price
Tax Applicable modifier keys Amount
totals for inventory reporting Printer
routing code
10Labor Master File
Employee name Employee number Social
security number Authorized job codes
Hourly wage rates Hours worked Gross
hourly wages
Declared Wages Tips (or tip credits)
Credits for employee meals Number of
guests served (if appropriate) Gross sales
generated (if appropriate)
11POS Consolidated Reports
Activity reports Sales and payment summary
report Sales by time of day report Sales
analysis reports Daily transactions
report Productivity reports