ETI Presentations

1
EUROBANQUADissemination ConferenceAthens, 15
Feb 2008 Quality assurance in FSS
training HBI practice for the selection of
trainers (Implementation phase
Guideline no 4) Alexandra
Maniati - Head of Client Relations, HBI
2
The Hellenic Banking Institute

• The vocational education training arm of the
  Hellenic Bank Association - established in 1986
• Mission to contribute to the FSS human capital
  development through professional training
  market-linked qualifications
• Services
• courses seminars (open customized/in-company)
• executive training programmes
• textbooks
• workshops - conferences
• examination centre

3
The HBI services are addressed to
End-users of banking services
Other organizations, businesses
professionals
FSS employees
University graduates
Users in Greece
Users in Balkan, Black Sea, Eastern Mediterranean
countries
4
Positioning of the HBI practice in the European
Quality Assurance Framework
Planning (purpose plan)
Review (feedback and procedures for change)
Implementation
Methodology
Evaluation Assessment

• HBI practices in selecting trainers

5
Process of selection of trainers

• Case new-coming trainer applies
• for regular cooperation with the HBI
• Steps
• Trainer submits
• CV
• proposed lesson plan supporting material
• Personal interview
• personality features
• willingness to adopt the HBI culture
• Pilot seminar
• Approval of supporting material lesson plan
• Trial period (monitoring performance)

6
Strengths Weaknesses
Personal interview Personal social skills revealed Cannot ensure actual use of adult training techniques commitment to quality
Pilot seminar Trainers flexibility, interaction with trainees and mgt of group dynamics revealed Assessment based on trainees only
Trial period Trainees evaluation sheets and trainers report crucial for continuing collaboration corrective action Additional tools needed to assess performance more accurately reveal the true opinion of trainees
7
Areas for improvement

• Involvement of experienced trainers in providing
  
• feedback for the pilot seminar
• Evaluation of trainers commitment to quality
  both
• in class and in the overall cooperation with
  HBI
• Conduct periodical customer satisfaction surveys
  

8
Challenges never end

• Enlargement of HBI team of trainers
• Search for innovative Train the Trainer
  solutions
• Systematic use of indicators and exchange of best
  practices
• Continuous application of quality standards as an
  HBI policy to enhance its reputation and make it
  a preferred partner for clients and trainers

9
Thank you for your attention!