Results and Performance Accountabilty, Decision-making and Budgeting

1
RBA 101 OBA 101 Some NEW AND REVISED
SLIDES 30 AUG 2013
FPSI www.raguide.org www.resultsaccountability.com
www.resultsleadership.org RBA OBA Facebook Group
2
(No Transcript)
3
RESULTS BASED BUDGETING
Do we need it?
POPULATION ACCOUNTABILITY
Is it working?
PERFORMANCE ACCOUNTABILITY
4
(No Transcript)
5
IS IT A RESULT, INDICATOR OR PERFORMANCE MEASURE?
1. Safe Communities 2. Crime rate 3. Average
police response time 4. Healthy people 5. Rate
of Type 2 Diabetes 6. People have living wage
jobs and income 7. of people with living wage
jobs and income 8. of participants in job
training who get living wage jobs
RESULT
INDICATOR
PERF. MEASURE
RESULT
.
.
INDICATOR
.
.
RESULT
.
.
INDICATOR
.
.
PERF. MEASURE
.

6
IS IT A RESULT, INDICATOR OR PERFORMANCE MEASURE?
1. Healthy people 2. Rate of drug resistant
tuberculosis 3. of kept appointments at health
clinic 4. Safe children 5. Rate of confirmed
child abuse and neglect 6. People have living
wage jobs and income 7. of people with living
wage jobs and income 8. of participants in job
training who get living wage jobs
RESULT
INDICATOR
PERF. MEASURE
RESULT
.
.
INDICATOR
.
.
RESULT
.
.
INDICATOR
.
.
PERF. MEASURE
.

7
The 20-60-20 RULE
8
RBA expert in each unit
1. Ask each program to assign someone to become
the in-house RBA expert. (Treat this like a
technical support function like an in-house
computer expert.) 2. Have these people practice
and get good at selecting performance
measures and running the Turn the Curve
Exercises. 3. Create a network of in-house
experts so they can support each other,
learn how to do joint RBA training and
coaching. 4. Ask the in-house experts to review
the RBA Self- Assessment Questionnaire (and
create a score if useful) on a regular basis.
9
Primary v. Secondary
Direct v. Indirect
Internal v. External
10
Service __________________________________
Hospital
Job Training
School
Fire Department
How much did we do?
How well did we do it?
Primary customers
Unit cost
students
patients
persons trained

Workload ratio
Primary activity
of ___x___ that happen on time
hours of instruction
diagnostic tests
job courses
alarms responded to

Is anyone better off?
If your service works really well,how are your
customer's better off?

students who graduate
patients who fully recover
fires kept to room of origin
persons who get jobs

11
(No Transcript)
12
(No Transcript)
13
Next Generation ContractingContract Provisions
Provision 2. Specify that the contractor will
use a continuous improvement process (the
RBA 7 Questions).
Provision 3. Specify how the funder and
contractor will work in partnership to
maximize LR customer results (quarterly
meetings using the 7 questions as the agenda).
Provision 4. Specify that the funder will work
with the funding community to simplify and
standardize contracting and performance
reporting.
14
Next Generation ContractingContract Provisions
Provision 5 Clear articulation of role in
population/community
well-being using the language of contribution not
attribution. Provision
6 10 for quality management and
administration.Provision 7 Multi-year funding
using 3 year rolling contracts Provision 8 Use
of targets that are fair and useful. Provision
9 Fund flexibility and virtual funding pool
transfer of up to 10
across line items and program lines. Provision
10 Request for Results Getting past the
sometimes negative
effects of competitive RFP contracting
or tendering.
15
Population Accountability
Result to which you contribute to most directly.
Indicators
Story
Every timeyou presentyour program, Use
atwo-partapproach.
Partners
What would it take?
Your Role as part of a larger strategy.
Your Role
Performance Accountability
Program
Performance measures
Story
Partners
Action plan to get better
16
Population Accountability
Result to which you contribute to most directly.
Indicators
Story
Every timeyou presentyour program, Use
atwo-partapproach.
Partners
What would it take?
Your Role within the larger strategy.
Your Role
Performance Accountability
Program
Performance measures
Story
Partners
Action plan to get better
17
Population Accountability
Result to which you contribute to most directly.
Indicators
Shortcut
Story
Every timeyou presentyour program, Use
atwo-partapproach.
Partners
What would it take?
Your Role as part of a larger strategy.
Your Role
Performance Accountability
Program
Performance measures
Story
Partners
Action plan to get better
18
RBA in a Nutshell2 3 - 7
plus language discipline      Results
Indicators      Performance measures
2 - kinds of accountability      Population
accountability      Performance accountability
 3 - kinds of performance measures.     
How much did we do?      How well did we
do it?      Is anyone better off?
7 - questions from ends to means in less than
an hour.
Baselines Turning the Curve
19
Creating a Working Baselinefrom Group Knowledge
Indicator or Performance Measure
Not OK?
Forecasting
Backcasting
20
Turn the Curve Exercise Population Well-being
5 min Starting Points - timekeeper and
reporter - geographic area - two hats (yours
plus partners)
10 min Baseline - pick a result and a curve to
turn - forecast (to 2016) OK or not OK?
15 min Story behind the baseline -
causes/forces at work - information research
agenda part 1 - causes
Two pointers to action
15 min What works? (What would it take?) -
what could work to do better? - each partners
contribution - no-cost / low-cost ideas -
information research agenda part 2 what works
10 min Report convert notes to one page
21
4. --------- Off the Wall
ONE PAGE Turn the Curve Report Population
Result _______________
Indicator(Lay Definition)
IndicatorBaseline
Story behind the baseline
---------------------------
--------------------------- (List as many as
needed)
Partners ---------------------------
--------------------------- (List as many
as needed)
Three Best Ideas What Works 1.
--------------------------- 2.
--------------------------- 3.
---------No-cost / low-cost
SharpEdges
4. --------- Off the Wall
22
Turn the Curve Exercise Program Performance
5 min Starting Points - timekeeper and
reporter - identify a program to work on -
two hats (yours plus partners)
10 min Performance measure baseline - choose 1
measure to work on from the lower right
quadrant - forecast (to 2016) OK or not OK?
15 min Story behind the baseline -
causes/forces at work - information research
agenda part 1 - causes
Two pointers to action
15 min What works? (What would it take?) -
what could work to do better? - each partners
contribution - no-cost / low-cost ideas -
information research agenda part 2 what works
10 min Report convert notes to one page
23
4. --------- Off the Wall
ONE PAGE Turn the Curve Report Performance
Program _______________
Performance Measure (Lay definition)
PerformanceMeasureBaseline
Story behind the baseline
---------------------------
--------------------------- (List as many as
needed)
Partners ---------------------------
--------------------------- (List as many
as needed)
Three Best Ideas What Works 1.
--------------------------- 2.
--------------------------- 3.
---------No-cost / low-cost
SharpEdges
4. --------- Off the Wall
24
Turn the Curve Exercise LessonsTalk to Action
in an hour
1. How was this different from other processes?
What worked and what didnt work?
2. Why did we ask for a. Results before
indicators? b. Forecast? c. Story? d. No cost
/ low cost? e. Two hats? f. Crazy idea? g.
Only 3 best ideas?
3. Do you think a lay audience could understand
the reports?
4. How many think you could lead this exercise
with a small group? (2 curves at the same
time)
25
Next Steps
1. Whats one thing I could personally do
with what I learned today?
2. Whats one thing I would like to ask
someone else or some organization to do to
support this work?
26
Resources
www.raguide.org www.resultsaccountability.com RBA
Facebook Group
Book - DVD Ordersamazon.comresultsleadership.org