Quality Leadership Deming

1
Quality LeadershipDemings 14 Points as
described in Total Quality Management by
Besterfield et al (Ch. 2)

• Presented by Dr. Joan Burtner, Certified Quality
  Engineer
• Associate Prof. of Industrial Engineering and
  Industrial Management
• Mercer University

2
Demings Fourteen Points

• 1. Create and Publish the Aims and Purposes of
  the Organization
  (Create constancy of purpose for the improvement
  of production or service )
• ? Improve the product or service. Plan for the
  future
• ? Make a long-term commitment to quality
• ? Strategies required to make profits in this
  quarter only are different from those needed to
  keep the company in business for the next 20 or
  30 years

alternative phrasing from Devor, Chang and
Sutherland text
3
Demings Fourteen Points

• 2. Learn the new philosophy
  (Adopt the new philosophy)
• ? New Philosophy We cannot accept the levels of
  errors that could be tolerated in the past.
• ? Only management is in the position to do
  something about the vast majority of errors.

4
Demings Fourteen Points

• 3. Understand the Purpose of Inspection (Cease
  dependence on mass inspection).
• ? Instead, require statistical evidence that
  quality is built in. You cant improve quality
  through inspection.
• ? 100 inspection is like planning for defects.
• ? In some cases, final inspection may still be
  required.

5
Demings Fourteen Points

• 4. Stop Awarding Business Based on Price Alone
  (Improve the
  quality of incoming material).
• ? End the practice of awarding business on the
  basis of price tag alone.
• ? Reduce the number of suppliers.

6
Demings Fourteen Points

• 5. Improve constantly forever the system.
  (Improve constantly forever the system of
  production service)
• ? Continual reduction of waste
• ? Continual improvement of quality
• ? Work on the process instead of the product.

7
Demings Fourteen Points

• 6. Institute training.
  (Institute modern methods of training.)
• ? Company supported / financed
• ? Everyone should be trained in statistical
  methods
• ? Training management about the company,
  training about the customers needs, proper
  training for job

8
Demings Fourteen Points

• 7. Teach and institute leadership. (Adopt and
  institute leadership.)
• ? Supervisors job should be to coach workers,
  assist them in solving problems, not meeting
  quotas.
• ? Management must take immediate action on
  problems of defective parts, lack of maintenance
  on machines, etc.

9
Demings Fourteen Points

• 8. Drive Out Fear, Create Trust, and Create a
  Climate for Innovation (Drive Out Fear)
• ? Eliminate fear in the workplace
• ? Fear will disappear as management improves and
  as employees develop confidence in management.

10
Demings Fourteen Points

• 9. Optimize the Efforts of Teams, Groups, and
  Staff areas. (Break down
  barriers between staff areas.)
• ? Eliminate the Over the wall mentality.
• ? Coordinated effort, teamwork, teams of people
  in design, engineering, production, sales.

11
Demings Fourteen Points

• 10. Eliminate Exhortations for the workforce.
  (Eliminate
  slogans, exhortations, and targets for the
  workforce.)
• ? Workers are limited by the system. They need
  road map to improvement, better materials
  equipment .
• ? The only goals that make sense are internal
  goals.

12
Demings Fourteen Points

• 11. a)Eliminate Numerical Quotas for the Work
  Force. b)Eliminate Management by Objective.
  (Eliminate numerical
  quotas.)
• ? Deming gives no grades.
• ? Eliminate work standards
• a) Impossible for some, too easy for others, no
  clues for how to improve
• b) Replace with leadership.
• ? The only permissible number is a plain
  statement of fact for survival.

13
Demings Fourteen Points

• 12. Remove Barriers That Rob People of Pride of
  Workmanship. (Remove barriers to pride in
  workmanship.)
• ? Involve employees at all levels in the
  improvement process.
• ? Supply workers with the proper tools, methods,
  materials.

14
Demings Fourteen Points

• 13. Encourage education and self-improvement for
  everyone. (Encourage education and
  self-improvement for everyone.)
• ? Educated people learn new things more easily,
  are more easily trained for new job.
• ? People, like the process, should be
  continuously improving.

15
Demings Fourteen Points

• 14. Take action to accomplish the transformation.
  (Take action to accomplish the transformation. )
• ? Create a management structure that supports
  these principles.
• ? Management must be committed and involved.

16
Contact Information
alternative phrasing from Devor, Chang and
Sutherland text

• Email Burtner_J_at_Mercer.edu
• US Mail
• Mercer University School of Engineering
• 1400 Coleman Avenue
• Macon, GA
• Phone [phone]