DR' D' EDWARDS DEMING POINT

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DR. D. EDWARDS DEMING POINT 6

• INSTITUTE TRAINING ON THE JOB

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Institution of Training on the Job

• Training
• Teaches us how to do what we need to do right now
• Trains supervisors how to use it
• Keep it simple, make it fun
• More communication between supervisor and
  subordinates

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Institution of Training on the Job

• Priorities for Change
• Accountability
• Handle Equipment Properly

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Impact of a (Good) System that Utilizes Point 6

• Trains employees how to work within the system
• Teamwork
• Total quality invariably relies upon teamwork and
  cooperation
• achieving the companys objectives

• Continuous Improvement of the Process
• Everyone gets Involved
• Employee Commitment

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Impact of a (Good) System that Utilizes Point 6

• Employee Cross-Training
• Customer Input Essential
• Trained Staff

• Improved Customer Satisfaction
• Employee Longevity and Responsibility
• Modern Techniques and Equipment

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Impact of a (Bad) System That Does Not Utilize
Point 6

• Little or No Training
• No Teamwork
• Low Productivity
• Feeling Judged vs Appreciated

• No Accountability
• Low Self Esteem
• Working Harder, not Smarter
• Using Old Equipment

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Impact of a (Bad) System That Does Not Utilize
Point 6

• Rapid Staff Turnover
• Low Morale
• Wasted Time

• New Employees are Lost
• No Training, No Efficiency
• Slave Mentality

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Examples of Good vs Bad System

• Good System that Utilizes Deming Point 6
• Federal Bureau of Prisons at Forrest City
• Arkansas Department of Health

• Bad System that Does Not Utilize Deming Point 6
• East Central Arkansas Economic Development
  Corporation
• Lambert of Arkansas

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Examples of Good vs Bad System

• Good System that Utilizes Deming Point 6
• SMI Joist

• Bad System that Does Not Utilize Deming Point 6
• ASU Catering