The Human Side of Organizations

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Chapter 7

• The Human Side of Organizations Managing Change

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An example of formal organization chart
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An example of an informal organization chart
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Five contributors to informal power

• Seniority
• Access to key organizational people
• Aggressive behavior
• Experience
• Credibility among peers

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Mentoring

• Contacts
• Career advice
• Promotes company loyalty

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Understanding the human side of organizations
involves looking at the three Cs

• Climate
• Culture
• Character

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An ideal organizational climate would exhibit

• Trust
• Participative decision making
• Concern for high performance goals

• Openness in downward communication
• Listening in upward communication
• Supportiveness

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Culture

• Unspoken
• Values norms of the leaders become the values
  norms of employees

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Character

• Shared vision
• Motivational Faith
• Distinctive Skills

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To think ethically means...

• To do the right thing
• To think of everyone involved when making a
  decision, not just yourself
• Do more than obey the law
• Realize that you your business are a part of
  society
• Avoid harming others
• Ask what contributions you can make

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Organizational change must be carefully planned
and executed.

• Have a good reason for making the change.
• Involve people in the change.
• Put a respected person in charge.
• Create transitions management teams.

• Provide training in new values and behavior.
• Bring in outside help.
• Establish symbols of change.
• Acknowledge and reward people.

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THE CHEESE EXPERIENCE An A-mazing Way to Deal
With Change In Your Work Life by Spencer
Johnson, M.D.
Based on the 1 Bestselling Business Book
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Featuring Hem Haw and Sniff Scurry
Characters Who Represent The People We All Work
With and Live With Everyday Including Ourselves
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Perhaps the only person who likes change is a
wet baby. Anonymous
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What Is Your Situation?

• Describe a current situation in which you or
  others are having difficulty dealing with change.
• How do you feel about the situation?
• How do you think it will turn out?

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Are you afraid of change?
If You Are Afraid of ChangeQuickly proceed to
the next slide.
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Do you think Other People are afraid of change?
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What does that tell you?
Most of us are more afraid of change than we
would like to admit even to ourselves.
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How Do You Feel When You Are Told To Change
Quickly But Do Not Know Why?
Change Imposed is Change Opposed
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How Would You Feel About Choosing A Reliable
Way To Change And Succeed In A Rapidly Changing
World?
When You Choose to Change, You Gain
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Program Goals

• 1. Provide you with a new and positive way of
  looking at change so it works to your advantage.
• 2. Give you a fun language and method of thinking
  that will accelerate your and your organizations
  ability to change.
• 3. Show you a reliable way to win by doing what
  works in changing times.

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Program Part One

• Introduction and Goals
• Reading The Handwriting on the Wall
• In Your Situation
• Who Are You In The Story?

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Program Part Two

• Parts of All of Us
• Relating To Sniff, Scurry, Hem Haw
• Journey of Loss and Gain
• Imagining Your New Cheese
• Summary and Review
• Sharing Cheese Now, At Work and
• At Home

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• SIMPLICITY
• CONQUERS
• COMPLEXITY

In A Complex World The Story That Follows Can
Help You See and Do The Simple Things That Work
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Understanding Through Animation
Who Moved My Cheese? The Lecture
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A New Beginning?
Move With The Cheese And Enjoy It!
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Lets Look At The Handwriting on The Wall IN YOUR
SITUATION
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Cheese is a symbol for whatever is important
to youthe way you do your job, relationships
with other people, health, peace of mind, etc.
The Maze is where you look for Cheese your
organization, community, or family

• What is your Cheese and where are you looking
  for it?

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What are you holding on to? What do you need to
let go of? An old way of doing your job? An
old way of behaving?
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If You Do Not Change, You Can Become Extinct!
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Are you becoming extinct in the old way you are
doing things?
What companies are now extinct because they did
not change?
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• Examples
• Pan Am
• Woolworths
• who else?

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It Is Safer To Search In The Maze Than Remain In
A Cheeseless Situation
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Do you realize there is always New Cheese in the
Maze whether you believe it or not?
It Is Safer To Search In The Maze Than to
Remain In A Cheeseless Situation
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What are you afraid of? Why does this frighten
you?
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What would you do differently in the way you do
your job or live your life if you were
completely unafraid?
How would this improve your situation?
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How good do you think you will feel when you move
beyond your fear to find your New Cheese?
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What changes are occurring in your industry or
your life that will help you see what you are
doing is old and ineffective?

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The Quicker You Let Go Of Old Cheese
The Sooner You Find New Cheese
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Can you change quickly enough to succeed in a
rapidly changing world?
The Quicker You Let Go Of Old Cheese
The Sooner You Find New Cheese
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What new beliefs about change like I can gain
from the change could you adopt today that
would work to your advantage?
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Who Are You In The Story?
Which character most represents the way you
typically deal with change?
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SNIFF?
Who can smell change in the air.
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SCURRY?
Who goes into action immediately.
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HEM?
Who does not want to change. Its Not Fair!
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HAW?
Who is startled by change, but then laughs at
himself, changes and moves on to enjoy New Cheese.
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Who Are You In The Story?
Please Go To Your Corner
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Parts of All of Us
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The Sniff, Scurry, Hem Haw Parts of Ourselves
We may have a little bit of each of these
characters in uswhich we can use to help us deal
with change.
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How Can You Sniff Out Change Succeed?

• Expect change to occur at work in life.

• Sniff out small changes now that alert you to the
  larger changes that lay ahead.

• Adapt change what you are doing and win!

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Identify A Situation Where You Behaved Like Sniff
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How Can You Scurry Into Action Succeed?

• Once you have sniffed out the changes that are
  happening, get moving in a new direction ASAP.

• If you get lost, change your direction by taking
  a different action.

• Adapt change what you are doing and win!

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Identify A Situation Where You Behaved Like Scurry
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How Can You Avoid Losing Like Hem?

• Dont deny that change is happening.

Dont hem and haw go beyond your comfort or
fear.

• Dont get angry, or bargain or become depressed.
  If you play Hems victim game, you will be left
  behind.

Adapt change what you are doing and win!
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Identify A Situation Where You Behaved Like Hem
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How Can You Be Like Haw Succeed?

• Get in touch with reality change is occurring.

• Adjust laugh at yourself if you are resisting
  change.

• See yourself enjoying something better and go
  into the Maze for New Cheese.

• Adapt change what you are doing and win!

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Identify A Situation Where You Behaved Like Haw
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Relating To Other Sniffs, Scurrys, Hems Haws
In Your Organization and Family
There Are Many Kinds of People In the Maze
Sniffs, Scurrys, Hems and Haws From
Co-workers to Customers And Each Needs to Be
Treated Differently.
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Relating to SNIFFS

• Sniffs can help you create a vision of New
  Cheese by sniffing out change and its
  opportunities.

• Sniffs want to work with organizations and be
  in families that recognize change and adapt in
  time.

• Encourage Sniffs to identify changes that
  result in new products services customers want,
  or new ways to enjoy a better family.

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Relating to SCURRYS

• Scurrys are energetic like to get things done
  quickly.

• Scurrys need to clearly focus on the Vision of
  New Cheese so they dont waste resources
  scurrying off in the wrong direction.

• Scurrys want to work with organizations be in
  families that value action and results.

• Support and reward Scurrys for their innovative
  ways of finding New Cheese.

• Encourage Scurrys to take new actions-Now!

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Relating to HEMS

• Hems are anchors who slow things.

• Hems are too comfortable or too afraid to change
  and they do not realize the danger in not
  changing.

• Position change in a way that shows Hems that
  changing will increase their sense of security.

• Provide Hems with a sensible Vision of New Cheese
  where they can see how changing works to their
  advantage.

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Relating to HAWS

• Haws are reluctant to change, but can adapt in
  time.

• Haws understand peoples reluctance to change
  can paint a realistic vision of New Cheese that
  makes sense to most people.

• Haws like to be in organizations and families
  that bring out the best in people give them the
  training tools to change.

• Encourage Haws to expect change to happen and
  actively look for it.

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Hem and HawsJourney ofLOSS
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Hem and Haws Journey of LOSS

• Hem and Haw first deny that the
• Cheese had been moved, and returned
• to the same situation every day.

DENIAL
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Hem and Haws Journey of LOSS

• Then Hem and Haw get angry
• with the fact that
• their cheese has been moved.
• Its not fair!

ANGER
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Hem and Haws Journey of LOSS

• Hem and Haw make a mutual
• bargain Well keep coming back
• every day, arrive earlier and stay later
• if theyll just put the cheese back
• and make things the way they were.

BARGAINING
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Hem and Haws Journey of LOSS

• Hem and Haw become depressed. They both lose
  weight and do not sleep well.
• Later in the story, Hem becomes so
• depressed he is not even willing to
• take pieces of New Cheese handed
• to him by his friend Haw.

DEPRESSION
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Hem and Haws Journey of LOSS

• In the end, Hem just seems to accept
• the loss and remains at Cheese
• Station C. Haw also accepts this
• state for a while, but then he finally laughs at
  himself and his behavior and moves on in a new
  direction.

ACCEPTANCE
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Stages of LOSS
Denial Anger Bargaining Depression Acceptance
Have You Experienced These Stages of Loss At Work
or in Life?
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Haws Journey Through the Maze to GAIN
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Haws Journey ofGAIN

• Haw adjusts by changing the way he looks at
  change so that it works to his advantage. He
  laughs at himself and his old behavior and
  decides not to let comfort or fear run him any
  longer.

ADJUST
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Haws Journey ofGAIN

• In Cheese Station C, Haw begins to imagine what
  the New Cheese could be like. This image gives
  him the confidence to go into the Maze where he
  continues to see himself
• enjoying the taste of New Cheese.

IMAGINE
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Haws Journey ofGAIN

• Even when Haw is going in the wrong direction in
  the Maze, he feels the joy of action knowing he
  can always change direction. Just going into
  action helps Haw to eventually find his way.

ACTION
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Haws Journey ofGAIN

• Like most of us, Haw does not progress directly
  to his goal. He often gets confused and lost.
  He takes two steps forwards and one step
  backwards, until he progresses to Cheese Station
  N.

PROGRESS
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Haws Journey ofGAIN

• After Haw adjusts the way he looks at changefrom
  a loss to a gainhe goes past his comfort and
  fear, imagines himself enjoying New Cheese, goes
  into action, and progressesforwards and
  backwardsuntil he achieves. He wins!

ACHIEVEMENT
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Stages of GAIN
Adjust Imagine Action Progress Achievement
Have You Experienced These Stages of Gain At Work
or in Life?
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Turning HEMS into HAWS

• Show Hems The Handwriting on the Wall so they
  realize how changing works to their advantage and
  that not changing is dangerous.

• The VISION lights the way for Hems to proceed
  through the Maze with a greater sense of safety.

• If Hems choose to enter the Maze, they will find
  it is not as scary as they had feared. If they
  become Haws, they can find New Cheese.

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MOVE YOUR OWN CHEESE!
Change Your Beliefs About Change
Change how you see change so it works to your
advantageby seeing it not as a loss but as a
gain.
Imagine Your New Cheese
See yourself enjoying your gain in realistic
detail so you come to believe it you enjoy
pursuing it.
Take New Actions.
Do things differently and gain something better!
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What Could YOUR New Cheese Be?
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Imagining Yourself Enjoying New Cheese, Even
Before You Find It, Leads You To It
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• Now Imagine Something That You Would Like to See
  Happening at Work or in Life.
• Paint Such A Clear Picture That You Already Feel
  Yourself Enjoying It.
• Think of It As To Brie or Not To Brie?
• Close Your Eyes, Smile And Imagine How You Want
  Things to Brie.

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Write A Description Of The New Cheese You Can
Imagine Yourself Enjoying
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Imagine what you Did to make it happen.
Imagine how you Feel, now that you have made it
happen.
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Why Is It That Some Things That People Envision
Never Happen?
The Missing Ingredient Is PASSION!
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Picture Plus Passion Powers You Through The
Maze
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What Excites You About The Picture You Have
Painted Of What You Would Like To Be?
Capture That Passion That Feeling And Apply
It To Finding Your New Cheese!
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Vision and Reality.
Imagine The Results You Want
Hold That Vision Until It Is Reality.
ENJOY THE FEELING!
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REVIEW
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THE HANDWRITING ON THE WALL
Change Happens They Keep Moving the
Cheese Anticipate Change Get Ready For The
Cheese To Move Monitor Change Smell The Cheese
Often So You Know When It Is Getting Old
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Adapt To Change Quickly The Quicker You Let Go Of
Old Cheese, The Sooner You Can Enjoy New
Cheese Change Move With The Cheese Enjoy
Change! Savor The Adventure And Enjoy The Taste
Of New Cheese! Be Ready To Quickly Change
Enjoy It, Again, And Again! They Keep Moving The
Cheese
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How We Learn The Percentage () Of Information
That We Retain When We
10 Read
20 Hear
30 See
50 See and Hear
70 Discuss
80 Experience
95 S H A R E
0 20 40 60
80 100
Based on work by William Glasser
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Sharing

• Whatever you share especially within the next
  24 hours will help you learn, remember, and use
  what you have found most useful about succeeding
  in a changing situation.

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An organization or family changes only when
enough people in it change
Within the next 24 hours, think of 2 people with
whom you can share what you have learned. Doing
so may help someone else change and win!
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Sharing Cheese AT WORK

• Share the story with the people you work with.
  Use the Cheese Language to help them sniff out
  change, scurry into action, stop hemming and
  hawing and start enjoying New Cheese.

Example Personnel Change Courtesy TEXTRON
Turbine Engine Components in Georgia
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PERSONNEL CHANGE The President of a turbine
engine component company gave the Cheese book
to everyone who worked with him. Before long,
they all saved time and had fun using the
Cheese language as they talked with each other
about all the changes going on in their
company. Before they knew the Cheese story,
whenever there was a personnel change, especially
if it was the loss of one of their best people,
they would spend a long time worrying and talking
about how they were going to replace that person.
A lot of time and energy was wasted and it was
stressful.
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After they all knew the Cheese Story and
were able to kid each other about who they were
in the story, they noticed a real improvement in
the organization. When their executive vice
president left to become President of another
division people began to lament about itwho
were they going to get to replace him? Part way
through the department meeting called to deal
with the change, one person said, Hey! They just
moved our Cheese! Lets find some New Cheese.
Many of them laughed and they were all able to
move on quickly. As their President said, What
would have taken us weeks before, has taken us
very little time. We are able to change quickly
and are enjoying it.
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Benefits of Sharing Cheese AT WORK
Creates a change friendly culture.
Helps people adjust quickly let go of Old
Cheese sooner and move on to find New Cheese in
a rapidly changing environment.
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Benefits of Sharing Cheese AT WORK

• Sniff out the competition
• Scurry on to the next project
• Dont get hemmed in and left behind
• Laugh at your fear and go on to find New Cheese

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Sharing Cheese AT HOME

• Tell the cheese story to your family. Discuss who
  they think you are Sniff, Scurry, Hem or Haw
  and who they are.

• Ask each other what your familys Old Cheese is,
  and what your New Cheese could be.

Example Relocation Courtesy HOME SAVINGS LOAN
in California
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RELOCATION A family in Los Angeles was facing a
challenge when the father was offered a better
position, but it meant relocating to New York.
The children did not want to leave their school
friends, so he was about to turn the offer down.
Then he read the Who Moved My Cheese? story to
his family--and asked them each to decide which
character they thought he was and who they were.
Then he asked what their familys old cheese
was and what their new cheese could be.
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Later on, he was amazed when dropping off his
daughter at her school, she ran back to his car
and knocked on the window. When he lowered it,
he heard her say, Daddy- I hope our familys
new cheese is at Cheese Station NY! He realized
she meant New York. The children had been
telling the Cheese story at school and the other
kids encouraged them to go for New Cheese.
Their New Cheese meant going to a new place and
enjoying it.
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Benefits of Sharing Cheese AT HOME
Brings the family together.
Parents become role models for change.
Children see the benefits of changing early in
life.
The family can have fun finding and enjoying
New Cheese.
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SMELL THE CHEESE OFTEN MEETINGS
Schedule regular department or family meetings
and ask yourselves
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What Old Cheese are we holding on to?
What could our New Cheese be?
What would we do if we werent afraid?
How will we feel when we find our New Cheese?
How can we do things differently to find our New
Cheese?
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How Will You UseWhat You Have Learned?
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How do you feel now about the change that you
or others are dealing with in your work or in
your life?
After This Presentation Describe Your Situation

• What are you going to do differently to succeed?

• What do you want the outcome to be?

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It is not the strongest who survive, nor
the most intelligent, but those who are most
responsive to change.
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in other words Move To The New Cheese And Enjoy
It!
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The End or is it A New Beginning?
By Participating You Have Already Started The
Process of Change!