PanEuropean Harmonisation of

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• Pan-European Harmonisation of
• Vehicle Emergency Call Service Chain
• Welcome to the
• E-MERGE User Needs Workshop
• Brussels 25th June

The project is co-funded by the European
Commission DG Information Society IST programme
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AGENDA
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AGENDA
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• Pan-European Harmonisation of
• Vehicle Emergency Call Service Chain
• INTRODUCTION

The project is co-funded by the European
Commission DG Information Society IST programme
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The Project

• Project Period 24 month April 2002 to April
  2004
• Partners
• Vehicle manufacturers
• Equipment manufactures
• Service Providers
• PSAP (Public Safety Answering Point)
• Emergency operators
• Public Authorities
• Others
• from Belgium, France, Germany, Italy, UK,
  Spain and Sweden

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Project objective

•  
• The project aims at
• Creating an agreed technical, operational and
  business solution for pan-European vehicle E-Call
  services
• Testing and validating this solution on several
  trial sites throughout Europe
•  

The project will thus develop a harmonised
in-vehicle Emergency call system allowing the
availability of in-vehicle generated emergency
call services when travelling anywhere across
Europe.
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Why are we doing this ?

• Traffic Accidents
• 43,000 dead, 1.7 million injured in traffic in
  1998
• Reasons for accidents 95 human error, 76 sole
  human failure, 38 distraction, 50 misjudging,
  driving dynamics, weather
• Correct professional help given within the first
  hour in crucial for surviving an accident (GOLDEN
  HOUR)
• Telematics is expected to give at least a 30
  improvement of the average reaction time (the
  time from the call is made until professional
  assistance is on the scene)
• EC objective to reduce the traffic accident rate
  with 50 by 2010

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The problem

• No common technical solution for providing or
  receiving vehicle e-calls exist today
• Services do not (generally) offer roaming when
  abroad
• Procedures and arrangements down the service
  chain to the network operator, thence to an
  emergency call centre and finally to the
  emergency service itself vary greatly from
  country to country
• No pan-European Business case exist

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Extended vehicle E-call

• Complementary to CGALIES
• CGALIES
• 112 call with location information
• E-MERGE
• Vehicle E-call with extended information
• that gives additional information to the
• emergency services
• Possibility for driver to select usage of
• directly E-112 and/or the E-Call function
• E-MERGE is NOT trying to build a second
• European emergency call but is merely
  trying
• to ensure that current E-Call systems
  are
• harmonised accross Europe and that the
  
• additional Information that can be
  retrived
• from vehicles can be used in case of
• emergency

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The process

• Identify requirements of all stakeholders
• Define specifications for technical elements,
  including message
• content and formats, exchange protocols,
  databases, location
• referencing etc
• Present a Europe-wide harmonised vehicle
  Emergency call system
• based on adaptation of existing technology
  and systems
• Define operational procedures and arrangements
  for all stages of
• E-Call handling
• Test the system in a selection of vehicles from
  different
• European vehicle manufactures in different
  scenarios and
• locations across Europe
•  

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The process

• Analyse social/institutional issues such as data
  privacy
• Examine organisational options and business case
  for a pan-European
• E-Call network
• Propose scenarios for European E-Call service
  chain deployment
• Promote the adoption of the agreed business
  solution across Europe.
•  

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Test Sites

• E-MERGE will during the project
• be validated in and between
• Germany
• Sweden
• UK
• Spain
• Italy
• And followed closely by
• France

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Test Sites - SWEDEN

• This test site will cover the whole of Sweden. It
  will aim at performing technical and operational
  tests, by using existing amended vehicle
  technologies, communication standards, central
  systems and operational procedures.
• Stakeholders currently Involved
• Service Provider / PSAP SOS Alarm
• Vehicle Manufacturer VOLVO

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Test Sites - Germany

•  

• The test site will cover the whole of Germany. It
  will aim at performing technical and operational
  tests, by using existing amended in-vehicle
  technologies, communication standards, central
  systems and operational procedures.
• Stakeholders currently Involved
• Service Provider OnStar / GDV
• Vehicle Manufacturer GM (OPEL)

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Test Sites - Spain

•  

• The system will be tested in the Catalonia area,
  aimed at demonstrating the robustness and
  reliability of the project results in view of
  European wide interoperable applications.
• Stakeholders currently Involved
• Service Provider RACC
• Vehicle Manufacturer SEAT

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Test Sites - ITALY

•  

• E-MERGE solution will be included in a national
  pilot project, serving as the starting point for
  a nation wide implementation of the emergency
  calls management.
• Stakeholders currently Involved
• Public Authority City of Milano
• Vehicle Manufacturer FIAT

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Test Sites - UK

•  

• Based on an existing structure, aimed at
  establishing whether a standardised E-MERGE
  protocol for an vehicle E call system will
  operate successfully within the UK environment
  where a unique emergency call operation exists
  commercial companies are responsible for
  receiving emergency calls and forwarding them to
  the correct service.
• Stakeholders currently Involved
• Public authority DTLR
• PSAP BT Operations
• Service Provider The AA
• Emergency Operator ACPO

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Test Sites Vehicle manufactures
E-MERGE will be implemented and validated accross
the test sites in the following
vehicles VOLVO SEAT GM -
OPEL FIAT PSA (Citroen) The trials will be
followed closely by RENAULT
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Overall timeplanning
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Key technical milestones

• Common System specifications November 2002
• Communication protocol definition November
  2002
• Operational procedures November 2002
• Architecture of the E-Call system November
  2002
• Vehicle system developments/adaptations April
  2003
• E-Call service centre system developments/adaptati
  ons April 2003
• PSAP system developments/adaptations April 2003
• Performed trials and results January 2004
• Compiled evaluation results March 2004

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Planned dissemination

• 1st Newsletter June 2002
• Website operational (www.e-merge.org) June 2002
• 1st Workshop 25th June 2002
• 2nd Newsletter April 2002
• 2nd Workshop April 2003
• Final brochure March 2004
• Final Report March 2004

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• Pan-European Harmonisation of
• Vehicle Emergency Call Service Chain
• Relationship with CGALIES

The project is co-funded by the European
Commission DG Information Society IST programme
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Key Players in CGALIES

• 200 members.
• Telecom industry.
• Telecom service sector.
• Location technology providers.
• Emergency service authorities.
• Information service providers.
• To define requirements for Pan European location
  mechanism for all 112 calls.

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Not covered by CGALIES

• Will not carry out the implementation of 112
  location information.
• No technical and physical adaptations at the PSAP
  side.
• Will not address other location based services,
  commercial or not.

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CGALIES standard routing
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CGALIES SERVICE REQS AND E-OTD PERFORMANCE
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CGALIES SERVICE REQS AND A-GPS PERFORMANCE
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CGALIES TIMESCALE LOCATION TECHN. AVAILABILITY
AND PSAP EQUIPMENT UPGRADE
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Relationship Cgalies E-merge
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• Pan-European Harmonisation of
• Vehicle Emergency Call Service Chain
• INVOLVEMENT OF FORUM

The project is co-funded by the European
Commission DG Information Society IST programme
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How to participate

• Registre for a free membership of the EMERGE
  Forum via
• www.e-merge.org
• Or contact ERTICO via
• m.nielsen_at_mail.ertico.com

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Expected role of Forum Members

• Level of involvement entirely up to each Forum
  member but each
• member can
• Automatically receive deliverables and
  newsletters
• Give comments and input to draft and final
  deliverables
• Participate if possible in local trials
• Participate in next workshop planned for April
  2003
• Consolidation of the suggested system
  specifications and architecture

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Expected benefits for Forum Members

• Easy access to information
• Getting their views included in the work process
  of the project
• Easy take up of the E-MERGE solution after or
  even during the project
• There could be a possibility to participate in
  the trails
• Direct access to the project partners specifying
  and developing the E-MERGE solution