ecare, technology and change

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ecare, technology and change

• Peter Gilroy OBE
• Chief Executive
• Kent County Council

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DID YOU KNOW

• ?

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The number of text messages sent and received
every day exceeds the total population of the
planet.
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1 out of 8 couples married in the US last year
met online
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There are over 2.7 billion searches performed on
Google each month
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There are over 106 million registered users of
MySpace
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If MySpace were a country, it would have the 11th
largest population in the world(between Japan
and Mexico)
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Telehealth

• Reduced hospital visits/admissions
• Increased confidence and quality of life for
  service users and their carers
• Alongside the Kent Card this is a journey that is
  starting to shape the future in Kent
• Fundamental implications for Social and Health
  Care over the next decade nationally and
  internationally for remote care and clinical
  management

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The Kent Card

• Developed with the Royal Bank of Scotland
• New to the banking world
• Preloaded with an agreed amount
• Simplifies Direct Payments
• No need to apply for or manage a bank account or
  keep detailed records

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The Kent Card

• Puts people in control and makes a reality of
  choice
• Simplifies back office processes, and saves time
  and money
• Developed for Social Care but potential
  applications right across local government and
  the Health Service

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Gateways

• Customer focused
• Cross-agency central local government,
  voluntary sector, business community (eg Lloyds
  Pharmacy)
• Modern, retail setting high footfall,
  convenient, friendly environment, customer first
  mindset
• Takes traditional one stop shop concept further
• Complementary to web, telephone and traditional
  home visiting
• Mobile Gateway bringing services to rural
  communities
• Post offices?

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WHAT NEXT?
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KENT TV

• 24/7 broadband channel
• Promoting the best of Kent
• Transforming communications embracing digital
  age iPod, mobile downloads
• Tourism, business, leisure, education, public
  health
• Tackling gritty issues bullying, social
  exclusion
• Your say uploading viewers comments
• Truly interactive
• Just a click away www.KentTV.com
• Live now

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Why Are We Doing This?

• The conflict which concerns citizens and care
  professionals is how to maintain and increase
  independence and reduce public costs against a
  background of demographic change
• As citizens we are becoming more articulate and
  more demanding and we like to handle things
  ourselves
• Public services are moving inexorably into
  partnership services and services that give
  choice and increase quality of life
• Citizenship means influence that means
  transforming the way we interact and engage

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CONCLUSION

• This is not about restructuring it is about
  transformation
• Promoting independence and choice, and
  personalisation of services
• Shift of power from systems and practitioners to
  service users
• Technology is just a tool. Dramatic change will
  continue and we should not underestimate the
  massive shift in all areas of our lives with
  regard to applied technology

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But the real challenge

• The real challenge is not whether the public will
  want these services - we know they will - but
  whether professionals in all disciplines are
  prepared to let go and embrace the change