INSERT BILL OF RIGHTS SLIDE HERE

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INSERT BILL OF RIGHTS SLIDE HERE
Customer Bill of Rights
As your customer, I deserve to be treated with
Professionalism. I have a right to

• Engage with a confident, knowledgeable source
• Explain my entire situation without interruption,
  while being listened to and heard
• Receive genuine, empathetic treatment
• Be given individualized personal care
• Experience courteous, respectful, quality service
• Experience minimal delays
• Clear and ongoing communication of what to expect
• Feel appreciated

As your customer, I deserve a representative that
will take Ownership of my eXperience by

• Determining the correct resolution
• Accurately redirecting if necessary
• Providing your name and reassuring assistance and
  accountability
• Understanding my prior experiences
• Respecting me and my property
• Following through as promised

As your customer, I deserve a fair Resolution
process. I have a right to

• State my expectations
• Speak to an empowered representative who
  appreciates my value as a customer
• Hear an explanation of how the decision was
  reached and summarization of next steps
• Appeal the resolution
• Receive a timely resolution that strives to
  accommodate my needs