KNOW YOUR CUSTOMER

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KNOW YOUR MEMBER

• STRINGENT LENDING PROCEDURES
• COMMUNICATION BOTH INTERNALLY AND EXTERNALLY
• BUILDING LONG TERM RELATIONSHIPS

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MEMBERSHIP CATERGORIES

• LOAN APPLICATION PROFILING
• New Applications
• Existing Member Applications
• RECOGNISING VALUABLE RELATIONSHIPS
• Streamlined application process

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FRAUD PREVENTION

• RED FLAGS
• Things that make you go MMM
• REPORTING
• Checking and cross-checking
• CREDIT CONTROL
• Revision and Recommendation

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STRENGTHS

• DOCUMENTATION
• CENTRALISATION
• MEMBER LIASION OFFICER

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OUR SUCCESSES

• BEST NEW PRODUCT 2004
• SUSTAINED QUALITY GROWTH IN LENDING
• RECORD LOW DELINQUENCY
• QUALITY RELATIONSHIPS