Good Change Management

1
Good Change Management

• Some reflections
• or searching for the Holy Grail

2
Agenda

• What is change management?
• Why dont we get it right?
• What talents are needed?
• How do you lead it?
• Who are the best and the worst and why?

3
Definition

• The management of any corporate initiative which
  will create/result in significant change within
  an organization
• Source The Challenge of Change -
  ExecutivesOnline
• What types of change?
• What are the drivers?

4
Who lead major projects?

• Chief Executive
• Board of Directors
• Senior Management
• Head of Function
• Others

• 22
• 34
• 23
• 13
• 22

81 of managers reported worry that change
distracts from rest of work
Source TSS Limited 2002
5
Why dont we get it right?

• Quality, cost time

6
Project Failure - IT

• Cancelled 31
• Troubled 53
• Successful 16

Source The Standish Group Chaos Report 1995
and Systems Excellence LLC
7
Lack of Talent

• Exploiting Internet
• Risk taking
• Implement change
• Forward planning
• Effective leadership
• Strategic thinking
• Sound financial control

• 72
• 70
• 60
• 50
• 50
• 42
• 23

Survey of 100 companies Senior Managers and
Boards
8
Talents

• Nature or Nurture

9
Great Managers Wisdom

• People dont change very much
• Dont waste time trying to put in what was left
  out
• Try to draw out what was left in
• That is hard enough

First Break All the Rules, Buckingham, 1999 Based
on extensive Gallop surveys
10
Talent

• A recurring pattern of thought, feeling or
  behavior that can be productively applied.
• The key to excellent performance is to find the
  match between talents and role.
• Talents cannot be taught.

11
A Weakness

• Is it a personal cause?
• Is it a mechanical cause?
• Then is it
• Trainable?
• Management not recognizing personal triggers?
• If no then it is probably a talent issue!
• We cant all be great change agents

12
Talents for Change Management?
13
Leadership

• WW1 The Generals were right behind us two
  miles behind us

14
Art not Science

• Change management is an art, not a science its
  the art of inspiring, encouraging and motivating
  teams to get up and go. When people are driven by
  passion, you cant stop change happening. Connect
  with the passions that the people have and they
  will follow you to the ends of the earth
• Dr Patrick Dixon, European Futurist

15
Start with yourself
Worldcom
Stewart
Enron
16
The Best and the Worst

• What can we learn?

17
Corporate Change Management

• Successes?
• Virgin

• Failures?
• Enron

What can we learn from these examples?
18
Closing Discussion

• Questions

• Answers