HAWAII ARMY FAMILY

1
Enhancing Standards of Living for the
Transforming Army
HAWAII ARMY FAMILY ACTION PLAN CONFERENCE REPORT
OUT
9 March 2006
2
BASE OPERATIONS
SPEAKER Laura Proffit
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BASE OPERATIONS
MOST VALUABLE SERVICES
1. Medical
2. Commissary
3. Gym
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BASE OPERATIONS
ISSUE 1
ISSUE TITLE United States Postal Services On
Oahu Military Installations
SCOPE U. S. Postal Services on Oahu Military
Installations are not adequate and do not meet
the needs of military personnel. The post office
closes at 1600 which is prior to the end of the
duty day. The last pickup is at 1230 and the wait
time for services is not acceptable. During peak
hours, the average wait time could be
approximately 20 min. Soldiers who need to use
the post office to fulfill responsibilities and
obligations must leave work which takes away from
training and mission requirements.

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BASE OPERATIONS
ISSUE 1

• continued
• RECOMMENDATION
• Implement self-service program. For example a
  weight machine.
• Ensure sufficient mailing supplies are available
  during and after duty hours.
• Provide full postal services outside the duty
  day.

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BASE OPERATIONS
ISSUE 2
ISSUE TITLE Pedestrian Safety on Installations
SCOPE Drivers disregard the speed limit in
school zones and residential areas. Current signs
and signals are inadequate deterrents. This puts
children, pedestrians, and crossing guards in
imminent danger from speeding vehicles.

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BASE OPERATIONS
ISSUE 2

• continued
• RECOMMENDATION
• Improve visibility and increase signage. For
  example install flashing lights, children at
  play and reflecting signs.
• Re-stripe pedestrian cross walks, install rumble
  strips, and add reflective paint to mark
  beginning and end of all school zones and
  residential areas.
• Increase use of radar trailers in these areas.

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BASE OPERATIONS
ISSUE 3
ISSUE TITLE Access Control of Helemano and
Mendonca Park
SCOPE Soldiers and Family Members living in
Helemano Military Reservation and Mendonca Park
Housing Areas are concerned for their safety.
Although Department of the Army Police and
Military Police conduct patrols and random access
checks, there isnt 24 hour access control.
Soldiers and families fear becoming a target.

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BASE OPERATIONS
ISSUE 3

• Continued
• RECOMMENDATION
• Create a mandatory requirement for gate access
  during the
• hours of 2100 0500.
• 2. Increase the number of Random Access measures
  that must
• occur during a 24 hour period.
• 3. Install an automated access control system in
  these housing
• areas.

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COMMUNITY SERVICES
SPEAKER Theresa Rudacille
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COMMUNITY SERVICES
MOST VALUABLE SERVICES
1. Medical/Dental Services
2. Housing 3.Army Community Service

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COMMUNITY SERVICES
ISSUE 1
ISSUE TITLE Larger Sized Apparel at Army Air
Force Exchange Service (AAFES) Worldwide
SCOPE With the population expanding in America
the need for larger sized clothing and footwear
is increasing. In order to accommodate this
expanding customer base AAFES needs to address to
the assortment of merchandise within their
stores. This would attract a customer base which
would otherwise be forced to shop at civilian
retailers, resulting in an increase in sales
which would enhance the amount of dividend paid
to the Morale, Welfare and Recreation (MWR) fund.

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COMMUNITY SERVICES
ISSUE 1

• continued
• RECOMMENDATION
• Invite the AAFES Apparel/shoe buyers to attend
  customer focus groups to address the assortment
  and style of apparel shoes being purchased for
  sale at the Exchange.
• Advertise the availability of plus size apparel
  and larger shoe sizes on the AAFES web site and
  throughout the store. Provide locations
  throughout the store to submit I dont see it
  comment cards.
• Reallocate existing floor space to accommodate a
  larger inventory of Plus-size apparel and shoes.

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COMMUNITY SERVICES
ISSUE 2
ISSUE TITLE Shower Facilities On Base
SCOPE There are not enough showers available to
Soldiers after Physical Training (PT). Because of
new construction we have created in-room showers
and eliminated common showers in both barracks
and unit areas. The time constraints make it
difficult for people who live in one area and do
PT in another to complete personal hygiene before
returning to duty.

15
COMMUNITY SERVICES
ISSUE 2

• continued
• RECOMMENDATION
• Reallocate existing resources to retrofit the
  existing facilities to increase the number of
  showers available. For example Conroy Bowl
  Vehicle wash areas.
• Increase amount of time allotted for personal
  hygiene.
• Establish similar field shower facilities in unit
  areas. For example similar to area X showers.

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COMMUNITY SERVICES
ISSUE 3
ISSUE TITLE Underutilization of Richardson
Theatre
SCOPE Theatre on Fort Shafter is currently used
on a limited basis. It is used for training and
theatre production four times a year. It hasnt
been used for movies in 25 years. The lack of
family entertainment forces families to use
civilian services resulting in a loss of Morale,
Welfare and Recreation revenues.

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COMMUNITY SERVICES
ISSUE 3

• continued
• RECOMMENDATION
• Expand use of theatre to include smaller
  community theater groups in addition to creating
  after school youth drama and performing arts
  programs with afternoon performances.
• Utilize alternate facilities such as gym,
  elementary schools or youth center for other
  types of productions.
• Install a retractable movie screen so AAFES can
  reestablish their movie program.

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FAMILY SERVICES
SPEAKER Chip Pierce
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FAMILY SERVICES
MOST VALUABLE SERVICES
1. Army Community Service
2. Commissary
3. Army Soldiers Assistance Center
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FAMILY SERVICES
ISSUE 1
ISSUE TITLE Continuation of Treatment for Family
Advocacy Program (FAP) Cases following Permanent
Change of Station (PCS)
SCOPE Soldiers enrolled in Family Advocacy
treatment are required to complete counseling,
but upon PCS the Soldiers do not always continue
treatment requirements at their gaining
installations. Soldiers are not alerting their
chain of command to pre-existing Family Advocacy
treatment requirements. When gaining units are
not informed, diminished continuity of care
impacts family health and Soldier/unit readiness.

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FAMILY SERVICES
ISSUE 1

• continued
• RECOMMENDATION
• Require 25th Infantry Division and United States
  Army Hawaii to incorporate Department of Social
  Work as part of Soldier in-processing.
• Require Department of the Army Installations to
  incorporate Department of Social Works as part of
  Soldier in-processing.
• Establish a meeting between social work services
  and installation Adjutant General/G1 to determine
  how best to ensure Soldiers are properly
  identified.

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FAMILY SERVICES
ISSUE 2
ISSUE TITLE High School Credit Requirements for
Military Students
SCOPE Students whose military families Permanent
Change of Station (PCS) during their high school
career must adjust to a different or even
additional credit requirements in order to
graduate. Families bear the burden of determining
differences from state to state or even locality
to locality. Starting a high school career with
one standard and moving to a different standard
is frustrating.

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FAMILY SERVICES
ISSUE 2

• continued
• RECOMMENDATION
• Establish quarterly or semi-annual meetings
  between School Liaison Officer (SLO) and high
  school families.
• Set benchmarks for proactive contact from SLO to
  all families.
• Allow military high school students one standard
  for high school diploma and graduation.

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FAMILY SERVICES
ISSUE 3
ISSUE TITLE Volunteer Hours Earned At Off Posts
Schools
SCOPE Soldiers and families who volunteer at
schools off the installation cannot report those
hours to Army Community Service. At this time,
there is not a means for documentation and
management of hours contributed at schools off
the installation. Not counting volunteer efforts
at schools off-post misrepresents the
contributions of military family members to our
broader community.

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FAMILY SERVICES
ISSUE 3
continued RECOMMENDATION Designate an official
point of contact assigned to track off-post
school volunteer hours by military family
members.

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FORCE SUPPORT
SPEAKER Terry Burke
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FORCE SUPPORT
MOST VALUABLE SERVICES
1. Commissary
2. Medical/Dental Services
3. Army Community Service
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FORCE SUPPORT
ISSUE 1
ISSUE TITLE Service Members Affected By Medical
Malpractice
SCOPE Service members are not allowed to seek
restitution in cases of government medical
malpractice due to the current interpretation of
the Feres Doctrine. Where civilians have an
avenue to seek compensation in the case of
malpractice, service members do not. When service
members are victims of medical malpractice it is
life altering and they experience decreased
morale, financial hardships and an overall
decrease in quality of life.

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FORCE SUPPORT
ISSUE 1

• continued
• RECOMMENDATION
• Create a process that gives victims documented
  acknowledgement of malpractice.
• Create a separate claim process for service
  members in lieu of litigation in instances of
  validated malpractice.
• Award an additional entitlement for victims of
  validated cases of malpractice.

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FORCE SUPPORT
ISSUE 2
ISSUE TITLE Defense Traveler System (DTS)
Training
SCOPE Department of Defense Travelers do not
understand the new DTS System. Untrained
Travelers are personally paying cancellation
fees, meal expenses and rental car fees instead
of submitting appropriate claims through the
system to get reimbursement. This can negatively
impact individual credit reports and cause
financial hardship.

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FORCE SUPPORT
ISSUE 2

• continued
• RECOMMENDATION
• Mandate a standardized training program for all
  government DTS users that specifically
  addresses claims procedures and entitlements such
  as late fees, financial charges and cancellation
  fees.
• Designate a DTS advisor within each unit to
  assist travelers.

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FORCE SUPPORT
ISSUE 3
ISSUE TITLE Stabilization Time Between
Deployments
SCOPE Service members are deploying with minimal
dwell time between combat deployments. Soldiers
are beginning a second combat tour with less than
one year time on station. Morale and family
stability are suffering from such a high
Operational tempo (OPTEMPO). Army recruiting and
retention is also suffering.

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FORCE SUPPORT
ISSUE 3

• continued
• RECOMMENDATION
• Implement the one year in three Army Force
  Generation (ARFORGEN) model.
• Guarantee a minimum of one for one dwell time at
  home station.

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Deployment/MobilizationFamily Support
STRENGTHS
1. Blue Star Card 2. Army Community Service 3.
Family Readiness Groups 4. Rest and Recreation
Program 5. Transition Home From Deployment
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Deployment/MobilizationFamily Support
CHALLENGES
1. Rotation of Deployed Soldiers 2. Stop Loss
Program 3. Manning The Force 4. Equipment
Fielding 5. Casualty Assistance Team
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Enhancing Standards of Living for the
Transforming Army
HAWAII ARMY FAMILY ACTION PLAN CONFERENCE REPORT
OUT
9 March 2006