Nextel Communications

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Nextel Communications

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Vision

• Enhancing the diversity of Nextel's workforce
  and promoting an inclusive work environment to
  better serve our diverse employees, customers,
  suppliers and business partners

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Mission Strategy

• Recruiting and retaining a talented, diverse
  employee base
• Recognizing and appreciating all employee's
  perspectives and talents
• Fostering an environment that enables all
  employees to reach their highest potential
• Building diversity awareness throughout the
  organization
• Promoting supplier diversity

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Product and Services

• Digital Cellular
• Direct Connect Service
• Nextel Mobile Messaging
• Nextel OnlineService

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Market Share Profit

• 10 market share among top 6 wireless providers.
• 18 market share of new wireless subscribers
• Target profit audiences
• Enterprise
• General Business
• Vertical Markets

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Product Innovation

• First Java enabled wireless phone
• Mobile iBoard
• Direct connect nation-wide
• World-wide service in 80 countries

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Nextels Success Factors

• Nation-wide Direct Connect
• Product Diversity
• Corporate Government
• Health Care Education
• Customer Service

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Product Diversity
Vs.
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Nextels Weakness Factors

• Insurance policies
• Phone service
• Price
• Size
• Special features

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Nextels Financial Trends

• Net income
• Estimated future revenue

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Nextel Information Model
Work System
Work Organization
Control System
Industrial Relations
Human Resource Practice
Business Organization
Business Strategy
Enterprise Organization
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Work Organization

• Founded in 1987
• Massive expansion
• Technology Innovation

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Control System

• Network Management
• Technology Management
• Customer-Relations Management

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Information Relations

• Expanding Service
• Increasing Accessibility
• Website Information

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Human Resource Practice

• Learning Organization
• Customer Service Representatives
• Integration of Technology to customers

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Business Strategy

• Innovations
• Productivity
• Mass Customization

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Enterprise Organization

• Local
• National
• International
• NETWORK COMMUNICATION

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