SmartOperator

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SmartOperator

• Powerful solutions for Operators

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Smart Applications Range

• SmartPhone is the softphone version of the
  Smart series. In addition to the comprehensive
  phone emulation features, this product can pop
  details form the internal database.
• SmartConnect is the database integration
  version of the Smart series. This product
  integrates with Act!, Goldmine, Lotus notes,
  Maximizer, MS Access, MS Outlook/Exchange, MS
  CRM, Pegasus Opera and SuperOffice CRM to enable
  full screen popping and dialling.

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Smart Applications Range continued

• SmartConnect Enterprise is the data integration
  version of the Smart series with full database
  launch facilities. This product integrates with
  many applications and almost all commonly used
  databases. We have tested on over 100
  integrations.
• SmartOperator is the soft operator version of
  the range. In addition to the comprehensive
  console/switchboard emulation features, this
  product can pop contact details from the internal
  database.

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SmartOperator-Powerful Productivity

• SmartOperator is a powerful productivity
  application
• Used by full time operators, lunchtime cover and
  knowledge workers
• It provides a number of powerful operator
  features such as dialling, call control, text
  messaging, extension status, recent call
  history, call waiting, last number redial, and
  many others
• SmartOperator can be used to share call loadings
  and overflow capacity in order to maximize calls
  handled per operator.
• Smart Operator integrates well with SmartPhone
  Client
• ability to message each other, absence call back
  etc.
• when rolled out in conjunction with Smartphone

Powerful productivity application for operators,
receptionists and and knowledge workers
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SmartOperator- Networking Option

• SmartOperator can work across multiple sites
• For every site in the network simply add the
  clustering licence to achieve a virtual network

Site 1 Multiple Operators
Multiple Operators have visibility across all 3
sites
Customer
PSTN
Site 2 Lunch time cover
Site 3
The contacts directory can work across all 3 sites
Lunch time cover at site 2 can answer calls for
the whole network
Text Messages work across sites
Note requires clustering option on SmartServer
Networking application gives seamless connectivity
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SmartOperatorEasy to use Graphical interface
SmartOperator Control Buttons control
SmartOperators behaviour
Auto-displaythis tab shows you details on the
contact you are talking to, including who they
last spoke with.
Incoming Call Queue clearly shows incoming calls

• Extensions List lists all the extensions in your
  company so you can see who is free.

Contacts Directory a searchable Address Book

• Message Foldersto read SmartPhone text messages

Held Calls Queue calls which have been answered
and then put on hold

• Call Appearance
• shows your active call(s).

Search Panel for dialling/searching for contacts
/extensions with auto-complete function

• Call Control Buttons
• Compliments Hotkey call control.

when rolled out in conjunction with Smartphone
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SmartOperator Control Buttons

• Control Buttons buttons along the top control
  SmartOperators behaviour.
• The DND button toggles the Do Not Disturb mode of
  the telephone. While your telephone is in Do Not
  Disturb mode, it will not ring and the status
  will be yellow (unavailable) on SmartPhones
  Extension Status. Useful for part time
  receptionists or out of hours
• The Auto Answer button toggles automatic
  answering of your telephone. When it is turned
  off, you will need to manually answer a call by
  using SmartOperator or your telephone handset.
  When Auto Answer is on, your telephone will be
  taken off hook automatically when a call rings
  in. Useful to speed up call answering
• The Keys button brings up a help window to remind
  you which keys you use on your numeric keypad.
• Beneficial for new operators or part time
  cover
• The Page button will enable you to use your phone
  systems page mode
• Quick access this important operator
  function

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SmartOperator Call Control Buttons

• Call Control Buttons these buttons near the
  bottom which perform call control. Note
  Intellibuttons only become active when feature
  is available
• Release button used to hang up the active call
  (the person youre talking to).
• Hold button is used to put the active call on
  hold (for example to set up an announced or
  consulted transfer).
•  
• Transfer button is used to complete an announced
  or consulted transfer. Use the Hold button
  to set up a transfer, and then use this button to
  connect the original call and the second call.
• Cancel button is used to cancel a transfer and
  return you to the original call

• Fast access to these key operator features

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SmartOperator - Incoming Call Queue

• As each incoming call arrives, it will appear at
  the queue showing the name and number of the
  caller (if known) as well as who they are
  calling.
• If you just wish to answer the call that is next
  in the queue (i.e. at the bottom), just press the
  Next Call key on your keyboard
• Or selectively answer calls out of sequence if
  you see a higher priority call.

• Excellent Visibility and Easy Access to All
  Incoming Calls

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SmartOperator - Held Calls Queue

• Held Calls Queue contains all the calls that have
  been answered and then put on hold.
• To retrieve a held call, either click on the call
  in the queue or use the Cycle Calls key
• Time Held display ensures calls are not forgotten

• Excellent Visibility and Easy Access to All Held
  Calls

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SmartOperator Call Appearance Window

• This area is made up of two boxes representing
  the active calls at your extension.
• The left hand box (Call 1) displays information
  on calls answered/made
• the right hand box (Call 2) displays information
  on any consultation calls
• The active call (the one you are speaking to) is
  represented by a blue border around the box.
• When a call is active, you may dial digits by
  entering them with your keyboards numeric keypad
  and pressing Enter

• Excellent Visibility and Easy Access to Live
  Calls

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SmartOperatorWorkspace Extension Status Window

• Displays all of the companies extensions grouped
  into their relevant departments.
• See at a glance whether someone is free or busy
  by looking at the status of the coloured circle
  next to their extension number.
• Green means they are free.
• Red means they are on the phone
  (or their phone is ringing).
• If you have SmartPhone users, you can see
  if someone is currently using
  SmartPhone or
  SmartOperator by whether their
  number/name appears in a bold font.
• Hover your mouse over a red extensions and it
  will show who they are on the phone to.
• Clicking on a department header button will
  toggle the viewing of extensions in that
  department.

• Easy to see the status of the company

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SmartOperatorWorkspace Contacts Directory

• Contacts Directory a searchable Address Book
  tab.
• From it you can view and dial contacts from the
  address book
• You can also access this area by pressing F8 on
  your keyboard.
• Easy to ring a contact by clicking the Dial
  button.
• To add a new contact simply click the Add button.
  
• Easy to see extra details about a contact, such
  as their address and call history using the Show
  button.
• Search panel gives fast access to contacts
• Auto- Complete feature makes for rapid searches
• Also import databases if using SmartConnect

easy to find and dial all your contacts
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SmartOperator Workspace Search capability

• If a caller wants Ann, you may type Ann and the
  Extensions area will only display those
  extensions whose name starts with Ann eg
  Anne, Anna, Annabelle, etc.
• But it will also show all extensions who contain
  the word Ann eg Joanne, Mary-Ann, Hannah, Mr
  Mann, etc.
• Quickly and easily find out which Ann is required
  and whether or not they are free.
• As well as searching for names, you can also
  search for a number or part of a number.
• You can also type a telephone number into the
  search box, and then press the Enter key, or
  click Dial to dial that number
• This also works in the directory window

Ann
Powerful search feature makes it easy and quick
to find all your contacts
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SmartOperatorWorkspace Auto Display

• Auto display When you are on a call to an
  extension or contact you can display further
  useful information about the contact
• full name and company
• notes
• the status of the five extensions they last spoke
  to

An easy and quick to discover recent contacts
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SmartOperator Workspace Messages Callbacks

• Messages show Text Messages and Callbacks.
• Inbox contains SmartPhone text messages received.
  
• Outbox contains SmartPhone text messages sent but
  have not yet been received
• Sent items contains SmartPhone text messages sent
  and received
• Callbacks table contains the internal SmartPhone
  Callbacks that you have set on extensions.
• External Callbacks table contains the External
  Callbacks that you have set on contacts.
• To view a message or callback, simply select and
  click Show.
• To reply simply click the Reply button.
• when rolled out in conjunction with Smartphone

Text messages means the information can always
get through even when the phone is busy
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SmartOperator Windows Tray (1)

• The SmartOperator Status Indicator When
  SmartOperator has loaded, an icon will appear in
  the system tray area
• Green Your telephone is on the hook.
• Red Your telephone is off the hook.
• Flashing Red Your telephone is ringing.
• Grey Status unknown  
• When you click the circle icon that is in the
  notification area of your taskbar, a menu will
  pop up with the following options available
• Feature
• Last Number Redial
• Call History
• Configure
• Unload

Keep Smart Operator functions quickly accessible
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SmartOperator Windows Tray (2)

• Feature MenuPointing your mouse at the Feature
  menu shows supported features like Do Not
  Disturb, Door Answer, Forward All Calls, and
  Suppress Caller Id.
• Last Number Redial menu, the names and numbers of
  the last 10 people that you were in contact with
  is displayed.
• Both calls which you made and calls which you
  received are included in this list.
• To call one of the contacts, just click on them
  in the list.

- No need to remember a long complicated feature
code and dial it on your telephone, - Instead
just click once
- easy access to your contacts and callers
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SmartOperator Windows Tray (3)Call History

• Call History shows a recent call history for
  your extension
• date and time that the call started
• type of call To/ From/ Missed/ No Answer
• the telephone number of the other party
• the name of the other party
• duration of the call.

• To call somebody just click Dial.
• To bring up a contacts record card to see extra
  details such as their address and other telephone
  numbers simply highlight and click Show Contact.
• To see more detailed information about the call,
  such as when it was put on hold, how long it rang
  for, who it was transferred to, etc you can do so
  by highlighting the relevant call and clicking
  Show Call.
• Filter the information that you are viewing so
  that you can see the last 50 internal calls,
  external calls, or missed calls etc.

Comprehensive call history makes it easy for
power users
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Pricing and Contacts

• SmartOperator 1st licence retails at just
  750.00
• Please contact Iridiacom for any further
  information
• OR
• louise.benson_at_oak.co.uk 07787 535927
• excluding VAT