Title: The Business of Toastmasters
1The Business of Toastmasters
- Adolph P Kaestner DTM PDG
- 25 June 2005
2Risk Management
3The Face of the Business
WHY
WHAT
Manage
HOW
EXT Stake- Holders
INT Stake- Holders
MEASURE
4Mind Map
5The Business of TMI
6WHY We Do IT
H O P E
H U G
7Our StakeHolders
8External
- TMI (Franchisor)
- The Public (Reputation)
- Prospective Members
- Business
- Government
- Organisations
- Youth
- The Speaking Industry
- The Training Industry
9Internal
- The Members (Customers)
- Clubs Officers (Franchisee)
- D74 Coordinators
- D74 Area Governors
- D74 Div Governors
- D74 Cabinet (Franchisee)
10WHAT We Do (KPI's)
11HOW We Do It
12Needs Analysis
- Members
- Club
- Business Sector
- Public Sector
- Organizations
- Geographic
13Members Needs
- Record
- Interview
- Database
- www.adolph.co.za
14Club Needs
- Moments of Truth
- Members Exit Interviews
15Speaking Education
- CTM
- ATM
- Impromptu
- Competitions
- Better Speaking Series
16Management Training
- Club Business Meetings
- Club Exec Meetings
- C O T (Club Officer Training)
- D O T (Dist. Officer Training)
- Area Council
- Div Council
- D74 Co-Ordinators
- Cabinet
- International Director
- Dist. Council Meetings
- The Successful Club Series
- District AGM/Council Meeting
17Leadership Training
- Toastmaster of The Day
- Evaluations
- Competent Leader
- Advanced Leader
- Mentorship
- D T M
- Nominations Committee
- Awards Committee
- The Leadership Excellence Series
- Cabinet Bosberaad
- Club / Area / Division / District Inductions
18Excellence Training
- Speech Contests
- Club Awards
- Area Div Awards
- District Awards
- International Awards
19Business Growth
- Membership Retention
- Member Growth
- Club Growth
- Area Growth
- District Growth
- P R
20Membership Retention
- Exit Interviews
- Needs Analysis
21Member Growth
- Cost Benefit Evaluation
- Cost "Standardization"
- Selling TMI
- Induction
- Support / Mentoring
- Incentives
- Recognition
22Induction
- Manual
- Pin
- Pledge
- Mentor
- Needs Analysis
- Record on Web Site
23Club Growth
- Club Meeting Standards
- Club Rescue
- Club Extension
- Members Company Database
24Club Rescue
- Rescue Team
- D T M's
- CL and ADV Lead
25Club Extension
- Comminity
- Corporate
- Public Sector
- Organisations
- Geographical Areas
26P R
- Newsletter - subscribe / unsubscribe
27Communication
- D 74 Focus
- D 74 Web Site
- D 74 News Groups
- PR News
- Mails
- SMS
- Skype
- Teleconferences
- Video Conferences
- Phone
- Reports
28D 74 Web Site
- Member Profile
- Value Adds
- Events Calendar
- Club Sites
- Area Sites ??
- Divisional Sites ??
29 Web Site Value Adds
- Speech Topics for All levels
- Plot your Progress
- Summary of ALL Educationals
- Summary of All Programmes
30Quality Control
- CTM ATM Standards
- Meeting Standards
- Club Visits
- Club Exec Visits
31CTM ATM Standards
- Pass / Repeat
- Evaluation Standards
32Meeting Standards
- Materials
- Visitor Processes
- Business Meetings
- General Evaluations
33Club Visits
- AG Visit - Official
- AG Visit - Unofficial
- Div Gov Visit
- Cabinet Visits
34AG Visit - Official
- WHQ AG Report Completion
- Feedback to Members
35AG Visit - Unofficial
- Educational Slot -ATM
- Recognition Rewards
- General Evaluation
D74 Club Visit Reports
- New Form
- Web Site Update
- Access Club,Area Gov, Div Gov Cab
36Div Gov Visit
- Educational Slot -ATM
- Recognition Rewards
- General Evaluation
D74 Club Visit Reports
- New Form
- Web Site Update
- Access Club,Area Gov, Div Gov Cab
37Cabinet Club Visits
- State of The Nation Updates
- Recognition Rewards
- General Evaluation
- D74 Club Visit Report
- Web Site Update
38Club Exec Meeting Visits
- AG - 1 X per year
- Coordinators - For Support
- Div Gov Cab In Emergencies
39Conferences Expo's
- Area Competitions
- Division Competitions
- Minicon
- Maxicon
- International
40Community Involvement
- Youth Leadership
- Development Projects
- Public Speaking Contests
- Academy
- BEE
41Image Acceptance
- Member Recognition Letters to
- CO's - CTM / ATM / DTM CL/ Contests / Etc
- PR
- Newspapers
- Magazines
- Radio
- T V
- NSASA Support
- Events Publicity
42PR
- International Speaker
- How We Help People Grow
43Newspapers
44Magazines
45Radio
- SAFM - Douglas Kruger
- Local Radio
46Recognition Reward
- CTM / ATM / CL / ADV L
- DTM
- S/Craft / YLP
- Brag Boards
- Dist Club / Area / Division
- Hall of Fame
- Certificates - Citations
- Ribbons
47How We Manage
48Vision
Values
Crit Succ Factors
Goals Action Plans
KPI Measure
MARKETING ? Identify good paying customers- data
base update with accurate info. ? List small
large companies that need full services ?
Referrals ask for these follow up? Smith
Black, Thomas, Gerrit, Keith, Maurice, Mike
synergy on CAPS ? Magazines, conference
organisers, Glyn Hunter Int. Burgundy Brown ?
Improve brochures and product literature CD
Outline ? Pens, caps or lamps for main customers
keep stock ? Newsletter four monthly -
interesting information latest books etc. ?
Update web site every six months and include
CAPS ? Utilise a marketing partner for large
corporate work - Joburg ? Network with other
service providers. National International -
win/win TRAINING ? Overheads on computer for
each course where applicable ? Course notes
all consistent with identity ? Feed back on all
programmes and adjust where necessary ? Full
planning and involvement of all delegates
energy high ? All documentation printed and
templates organised ? Hardware to be updated
Lap top, projection unit, digital camera ?
Courses and programmes certified ? Balance
hard and soft issues in the training
participative ? Facilitation methodologies to be
clear ? Be well organised for each programme with
materials etc. ? Confirm and secure all dates.
Cancellation policy in place ? CAPS trainers to
be consistent- good understanding
facilitation DEVELOPMENT ? Network -Thomas Int.,
Sue Hall Training, Smith Black ? Customise
programmes to each organisation eg. CAPS /
corporate? BST, CABS, Ernst Young, Glyn
Hunter ? Conference organisers, Confinitive,
Burgundy Brown etc. ? I.C.M.D., SMI, Bronwyn,
Jane Kung, Brenda, Other links - International ?
Harvard Business reviews international books ?
Attend seminars to see what is going down ?
Continual up date of course material and focus ?
Gather information for news letter ? Creating the
Chief work on and document processes ? Charge
for development time where specific.
Communicate FINANCE ? Back up of all computer
info every two weeks ? Clarity on payment terms
up front - open understanding ? Monthly books to
accountant ? Excess money to go into bond for
tax payments ? No debtors, stock etc. ?
Stationary stock keep to minimum without running
out ? Keep creditors up to date Printing, Web,
Cell, Diners etc. ? VAT levies completed
monthly - separate account ? Balance sheet and
tax returns done within 2 months ? Electronic
payments done where necessary
MARKETING ? Identify good paying customers- data
base update with accurate info. ? List small
large companies that need full services ?
Referrals ask for these follow up? Smith
Black, Thomas, Gerrit, Keith, Maurice, Mike
synergy on CAPS ? Magazines, conference
organisers, Glyn Hunter Int. Burgundy Brown ?
Improve brochures and product literature CD
Outline ? Pens, caps or lamps for main customers
keep stock ? Newsletter four monthly -
interesting information latest books etc. ?
Update web site every six months and include
CAPS ? Utilise a marketing partner for large
corporate work - Joburg ? Network with other
service providers. National International -
win/win TRAINING ? Overheads on computer for
each course where applicable ? Course notes
all consistent with identity ? Feed back on all
programmes and adjust where necessary ? Full
planning and involvement of all delegates
energy high ? All documentation printed and
templates organised ? Hardware to be updated
Lap top, projection unit, digital camera ?
Courses and programmes certified ? Balance
hard and soft issues in the training
participative ? Facilitation methodologies to be
clear ? Be well organised for each programme with
materials etc. ? Confirm and secure all dates.
Cancellation policy in place ? CAPS trainers to
be consistent- good understanding
facilitation DEVELOPMENT ? Network -Thomas Int.,
Sue Hall Training, Smith Black ? Customise
programmes to each organisation eg. CAPS /
corporate? BST, CABS, Ernst Young, Glyn
Hunter ? Conference organisers, Confinitive,
Burgundy Brown etc. ? I.C.M.D., SMI, Bronwyn,
Jane Kung, Brenda, Other links - International ?
Harvard Business reviews international books ?
Attend seminars to see what is going down ?
Continual up date of course material and focus ?
Gather information for news letter ? Creating the
Chief work on and document processes ? Charge
for development time where specific.
Communicate FINANCE ? Back up of all computer
info every two weeks ? Clarity on payment terms
up front - open understanding ? Monthly books to
accountant ? Excess money to go into bond for
tax payments ? No debtors, stock etc. ?
Stationary stock keep to minimum without running
out ? Keep creditors up to date Printing, Web,
Cell, Diners etc. ? VAT levies completed
monthly - separate account ? Balance sheet and
tax returns done within 2 months
Top 20 list Establish top 50 6 days per mth
30 4 referrals per mth C.S.I. 85 80 closing
ratio 12 days pm external mkt.
Top 20 list Establish top 50 6 days per mth
30 4 referrals per mth C.S.I. 85 80 closing
ratio 12 days pm external mkt.
? To identify, attract, satisfy and retain a
sound customer base. ? To create mutually
beneficial relationships with selected customers
? To identify, attract, satisfy and retain a
sound customer base. ? To create mutually
beneficial relationships with selected customers
Gr Ow Peop L e
INTEGRITY I will be open and honest and
consistent in all client dealings. I will conduct
business in an ethical way SERVICE I will keep
clients informed and to give a service both in
presentation and follow up that is world
class. KNOWLEDGE I will keep up to date with
developments in training and current business
thinking QUALITY I will supply professional
presentations, documentation and correspondence
Corporate alignment PARTNERSHIPS I will develop
a close relationship with strategic partners
based on openness and the win/ win
concept PROFITABILITY I will make a fair profit
while adding value to the client. I will ensure
market related pricing of services
INTEGRITY I will be open and honest and
consistent in all client dealings. I will conduct
business in an ethical way SERVICE I will keep
clients informed and to give a service both in
presentation and follow up that is world
class. KNOWLEDGE I will keep up to date with
developments in training and current business
thinking QUALITY I will supply professional
presentations, documentation and correspondence
Corporate alignment PARTNERSHIPS I will develop
a close relationship with strategic partners
based on openness and the win/ win
concept PROFITABILITY I will make a fair profit
while adding value to the client. I will ensure
market related pricing of services
3 days per wk. 50 6 days pm external
facilitator 3 months booking 3 Projects per
year 12 CAPS per year 25 external
3 days per wk. 50 6 days pm external
facilitator 3 months booking 3 Projects per
year 12 CAPS per year 25 external
? To produce professionally presented process
based training dev. that can be easily
implemented.
? To produce professionally presented process
based training dev. that can be easily
implemented.
2 books per month 2 talks per year 4 days per
mth. 15 3 newsletters p year 2 books
complete
2 books per month 2 talks per year 4 days per
mth. 15 3 newsletters p year 2 books
complete
? To ensure ongoing innovation and learning takes
place ? To select appropriate technologies for
the business
? To ensure ongoing innovation and learning takes
place ? To select appropriate technologies for
the business
? To continually network with local
International organisations to secure
international work. ? To ensure all
administrative controls are in place and up to
date.
? To continually network with local
International organisations to secure
international work. ? To ensure all
administrative controls are in place and up to
date.
1 day per month 15 90,000 T/O -1 million 30,000
commission fee 12,000 per week 60,000 per
month Accounts 14th Payments 3 days
1 day per month 15 90,000 T/O -1 million 30,000
commission fee 12,000 per week 60,000 per
month Accounts 14th Payments 3 days
49How We Measure
50Financial Competance
- Surplus for Following Year
- Emergency Fund
51Resistence
52Finance - Income
53District - Income
- Maxicon
- Stock
- Speakers Bureau
- Seminars
- Academy
- Advertising
- W H Q Kick Back - Per Caps
- WHQ - Top 3 Flights
- WHQ - Top 3 Training
- Exchange Turn
- Interest
- Minicon
54 District Seminars
- Speech Craft
- Y L P (For Profit)
55 District Academy
- Contestants Workshops
- Judging
- Leadership 1 2 3
- Productive Meetings
- Parliamentary Procedure
- Listening
- Evaluations
- Thinking 1 2
- Management Skills
- Speaker to Trainer
56Advertising
- Focus
- Web Site
- Newsletters
57Division Income
- Competitions X 2
- COT
- Public Seminars
- Member "Levies"
- Social
58 Div Public Seminars
- Enter Sub-topic
- Speech Craft
- Y L P
- "Academy"
59 Div. Social
- Potjie Kos
- Quiz
- Speakathon
60Area Income
- Competitions X 2
- Speech Craft
- YLP
- Social
61The Crux of the Matter
62Individual University Fees
- Your Own P L Account
- Your Education Budget
63Finance - Expenditure
64WHQ Expenses Guideline
- Membership and Club Extension 25
- Communication and Public Relations max 25
- Officer training max 30
- Speech contests and awards max 10
- Administrative max 20
- Travel max 30
- Other max 10
65The Problem
The Solutions
66The Law
- EXPENDITURE
- MAY
- NEVER
- EXCEED
-
- INCOME
67The Only Way To Succeed
68Question Time ?
- Web www.adolph.co.za
- e-Mail adolph_at_adolph.co.za
- Tel 011- 679 - 3145
- Cell 082 - 493 - 9093