SelfService eBilling

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Self-Service eBilling eSettlement

• AVOLENT Overview

John Kern Industry Sales Manager, Leasing P
415-553-6987 E jkern_at_avolent.com
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AVOLENT is

• The electronic billing and settlement engine that
  powers DELL, Office Depot, Xerox, HP, Penske,
  Highmark, and other industry leading companies.
• Recognized Best-of-Breed application software
  by Forrester, Celent, and Gartner.
• Focused on four vertical markets Healthcare,
  Leasing/Finance, Distribution/Manufacturing, and
  Communications.
• The engine that processes one billion dollars of
  invoices every day on the web.

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Billing Settlement Processes
Capture
Deliver
Settle

• Multiple Systems
• Multiple Formats
• Data Mapping

• Personalized
• Self-Service
• Multiple Outputs

• Dispute Resolution
• Configurable
• Auto-Payment
• Reconciliation

Key Requirements
Static HTML PDF File Paper
Call Center
Multiple Invoices
Current Approaches
is it working?
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Are Your Customers Saying

• I want one invoice for all my charges.
• I want to see my invoices the way I want to see
  them.
• I want my private label invoices to have the
  look and feel of my corporate brand.
• I want to dispute and adjust by individual
  assets or line items.
• I want to reduce cost by going paperless.

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AVOLENT Delivers

• Self-Service empowering customers to do what
  they want, when they want in a safe environment
  without requiring any additional assistance
• Electronic Billing securely delivering bills
  electronically in any format with any relevant
  information
• Electronic Settlement creating an interactive
  environment that enables the customer to complete
  the settlement process through making a payment,
  submitting a dispute, or initiating a return
  without the need to have customer service
  intervention

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Billing Settlement Processes
Capture
Deliver
Settle

• Multiple Systems
• Multiple Formats
• Data Mapping

• Personalized
• Self-Service
• Multiple Outputs

• Dispute Resolution
• Configurable
• Auto-Payment
• Reconciliation

Key Requirements
Static HTML PDF File
Call Center
Multiple Invoices
Current Approaches
Self-Service Application
Collaborative Settlement
Consolidated Invoice
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AVOLENT Solution
Customer
Biller
Optimal Processes

• Consolidated Single View Invoice
• Personalized User Experience
• Workflow with Business Rules
• Dispute Payment Settlement Platform
• Business Synchronization Exchange
• Recurring Web Portal Activity
• Multi-Year Historical Views

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AVOLENT Value Proposition

• Higher Customer Satisfaction
• Self-service availability through the web portal
• Enables consolidated invoice view with Active
  Line Items
• Provides reconciled settlement processes
• Provides personalized content, analysis, and
  reporting needs
• Lower Operating Costs and Higher Efficiency
• Customer adoption results in lower paper and
  mailing volumes
• Workflow / Business rules improve productivity
• Preserving our Environment
• Reduced paper consumption
• Reduced emissions and electricity

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AVOLENT 8.0 Application Suite
eReport
eAnalysis
eCreate
eDesigner
eMapper
eDeveloper
eBilling
eConsolidate
eSettlement
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AVOLENT Customers
Financial Health Care
Communications
Services Insurance
Distribution
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AVOLENT Business Value
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Why Now?
Electronic B2B payments will grow from 20 today
to almost 50 by 2010. - Celent Communications
Fifty percent of healthcare payers will add EIPP
services by 2008. - Forrester
Improve Customer Satisfaction
"A well-thought-out EIPP implementation reduces
customer service calls relating to bills,
decreases accounts receivable processing time and
provides the opportunity to communicate
consistently and personally with customers. -
Giga
Increase Operational Efficiency
Preserve Natural Resources
"5 reduction in operating costs has the same
impact as a 30 increase in sales. - Gartner
Companies are finding that they can reduce total
invoice processing costs up to 75, reduce the
days sales outstanding (DSO) by four or more
days, save 1 million in invoice reprint costs,
and save 100,000 to 2 million by making
accurate payments. - Forrester
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AVOLENT Implementation Strategy

• Phase 1 Launch eBilling with a PDF version from
  a single billing system
• Phase 2 Display Active Invoice Display a
  self-service / Interactive environment
• Phase 3 Support click-through for initial
  Dispute activity from the Active Invoice
• Phase 4 Complete an interactive / self-service
  eBilling / eSettlement reconciliation to multiple
  AR systems

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Additional Information USB Drive

• AVOLENT Corporate Overview
• Five Strategies for Maximizing Customer Adoption
  of Electronic Invoice Presentment and Payment
  the Hackett Group
• Press Release NetSol McCue and AVOLENT
  Collaborate to Offer Customers Paperless Billing
  and Settlement Capabilities
• Customer Testimonial Leasing Finance Penske

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Summary
John Kern Industry Sales Manager, Leasing
Phone [phone] Email jkern_at_avolent.com