Title: BUSN 258 Education on your terms-snaptutorial.com
1BUSN 258 Education on your terms-snaptutorial.com
2BUSN 258 Education on your terms-snaptutorial.com
BUSN 258 Entire Course For more classes
visit www.snaptutorial.com BUSN 258 Week 1-7
All Discussion Questions BUSN 258 Week 4
Midterm
3BUSN 258 Education on your terms-snaptutorial.com
BUSN 258 Week 1 Assignment For more classes
visit www.snaptutorial.com 1. What major
corporations that youve heard of seem to be
doing the best job of building customer loyalty?
In what ways do they attempt to build long-term
relationships with customers? 2. How do ripple
effects escalate the problem of the lost
customer?
4BUSN 258 Education on your terms-snaptutorial.com
BUSN 258 Week 2 Assignment For more classes
visit www.snaptutorial.com 1.What are some
factors (patterns of behavior) that project a
companys culture? List several examples from
organizations you work in.
5BUSN 258 Education on your terms-snaptutorial.com
BUSN 258 Week 2 You Decide For more classes
visit www.snaptutorial.com Read the You Decide
scenario and decide on a response. Your goal is
to identify the critical issues in the scenario
and determine how you would resolve. Write a
report correctly formatted of at least 125
6BUSN 258 Education on your terms-snaptutorial.com
BUSN 258 Week 3 Case Study For more classes
visit www.snaptutorial.com 1. Interview After
completing your assigned readings for this week,
interview someone who has a customer
relations/customer service role or responsibility
where the person has organizational
7BUSN 258 Education on your terms-snaptutorial.com
BUSN 258 Week 4 Assignment For more classes
visit www.snaptutorial.com 1. Look back on your
own experiences as a customer and identify
situations when little things have made a
difference in your buying decision. Think, for
example, of places you have stopped doing
8BUSN 258 Education on your terms-snaptutorial.com
BUSN 258 Week 4 Midterm - Set 2 For more
classes visit www.snaptutorial.com 1.Question
(TCO 1) The letter L in the acronym LIFE stands
for ________. 2. Question (TCO 2) Customer
loyalty is
9BUSN 258 Education on your terms-snaptutorial.com
BUSN 258 Week 5 Assignment For more classes
visit www.snaptutorial.com 1. How can
organizations become more open to feedback? What
kinds of employee training would help? What would
you tell your employees about feedback importance
if you were the boss?
10BUSN 258 Education on your terms-snaptutorial.com
BUSN 258 Week 5 You Decide For more classes
visit www.snaptutorial.com Scenario Summary You
are a general manager with a service company. You
are hearing comments from your sales group that
customers are unhappy with your company. The
comments range from poor service, missed
11BUSN 258 Education on your terms-snaptutorial.com
BUSN 258 Week 6 Case Study For more classes
visit www.snaptutorial.com BUSN258 Week 6 Case
Study LL Bean ATT
12BUSN 258 Education on your terms-snaptutorial.com
BUSN 258 Week 7 Assignment For more classes
visit www.snaptutorial.com 1. Which of the two
general causes of stress, worker characteristics
and working conditions, is the most significant
in your job? How can you control or manage it?
13BUSN 258 Education on your terms-snaptutorial.com
BUSN 258 Week 7 You Decide For more classes
visit www.snaptutorial.com Scenario
Summary You are Bob Yeader, a Sales Manager, of
a small printing company. One of you sales people
asked for a meeting. The meeting was difficult.
The sales person, Pat Lawson, broke down in the
meeting. Pat
14BUSN 258 Education on your terms-snaptutorial.com
BUSN 258 Week 8 Final Exam 1 For more classes
visit www.snaptutorial.com 1. Question
(TCO 1) The best way to win customer loyalty
is to
15BUSN 258 Education on your terms-snaptutorial.com
BUSN 258 Week 8 Final Exam 2 For more classes
visit www.snaptutorial.com 1. Question
(TCO 1) The first step to reduce waiting time
is to 2.
16BUSN 258 Education on your terms-snaptutorial.com