How Your Organizational Culture Affects Performance

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How Your Organizational Culture Affects
Performance
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Norms Overview

• Society
• Organizations
• Identify Norms in Your Organization
• Strategies to Change Norms

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Definition

• Norms -The expected behavior of the group OR the
  acceptable behavior of the group.
• Norms are Around Here-isms Around here we..

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Society
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Why Are Norms So Powerful?

• PEER GROUP PRESSURE

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Organizations
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FORMAL INFORMAL
Rules Regulations Policies Guidelines

What is supposed to Happen
What REALLY is happening.
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NORMS GAP
55 MPH 65MPH
65 MPH 75MPH
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NORMS
POSITIVE NEGATIVE
Get the Job Done 9 5
Customer First Paperwork First
Risk Taking C.Y.A.
Initiative Do What Im Told
Teamwork Competition Btwn
Depts.
Ownership Thats Not My
Responsibility
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NORMS Within Your Organization

• AROUND HERE WE.

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Strategies to Change Norms

• REWARD/SANCTION
• TEAMWORK
• Group Support
• Role Modeling
• COMMUNICATION SYSTEM
• Vertical and Horizontal

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Strategies to Change Norms

• EVALUATION
• PERSONNEL
• Recruitment
• Orientation
• Training

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Strategies to Change Norms

• LEADERSHIP
• Monitor Previous Strategies
• Set High Standards
• Role Model

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Management Style

• Dependent Upon Your View of Staff

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Management Style

• Participatory Management Believes That
• People Are Their Most Valuable Resource
• The Goals of the Organization and the Goals of
  the Individual Can Co-Exist
• People Want to Do a Good Job and Under the
  Right Circumstances Will Exceed Expectations
  in Order to Succeed
• People Take Pride in Their Accomplishments and
  the Accomplishments of the Organization.

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Management Tips

• Use Your Resources STAFF
• Develop Your Teams
• Create a Sense of Ownership
• Share the Credit
• Never Give Up the Reins
• Keep Raising the Bar
• Promote From Within (If Possible)
• Judge As You Are Judged

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How Your Organizational Culture Affects
Performance