Ticket Training Tuesdays

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Ticket Training Tuesdays

• Getting Involved

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Welcome
Thank you for joining us for the Ticket Training
Tuesday Series. We look forward to working with
you.
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Agenda

• Ticket basics
• Compliance reporting requirements
• Promising practices

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Ticket Basics

• What is a Ticket?
• Who qualifies?
• Continuing Disability Reviews (CDRs)
• Website
• Ticket assignment process
• Individual Work Plan (IWP)
• Prior earnings tool
• Partnership Plus
• Ticket unassignment

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What is a Ticket?
A symbolic document that provides evidence of
Social Security Administrations (SSAs)
agreement to pay the Employment Networks (ENs) or
state Vocational Rehabilitation (VR) agencies
that have provided employment services, VR
services, other support services to a
beneficiary who has assigned his or her Ticket.
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Sample Ticket
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Who Qualifies?

• Individuals between the ages of 18 64
• In active pay status (SSI and/or SSDI)

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CDRs

• Reviews conducted by SSA to determine if a
  beneficiary is still disabled under SSA
  guidelines
• If a Ticket is currently assigned, SSA will not
  begin a Medical CDR during the period that the
  Ticket is in use.

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Website
http//www.yourtickettowork.com/
Breaking News
training
payment
EN directory
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EN Ticket Assignment Process
1. Beneficiary receives Ticket calls MAXIMUS
2. MAXIMUS provides information about ENs
services
3. Beneficiary chooses EN
4. Beneficiary meets with EN to discuss goals
services
8. MAXIMUS receives the IWP assigns the Ticket
to the EN
5. EN calls MAXIMUS to verify Ticket assignability
6. EN beneficiary develop IWP
7. EN sends IWP to MAXIMUS within two weeks of
signing
9. MAXIMUS mails a notice of Ticket assignment to
EN
10. SSA mails a notice of Ticket assignment to
beneficiary
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Checking Assignability

• Call MAXIMUS at 1-866-949-ENVR
• 10 Tickets or more, please fax the names and SSNs
  to [phone]
• Terminology
• Assignable
• Not Assignable
• Assigned or In-Use
• Assigned but no longer Assignable
• Not in Database

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Intake Process

• Pre-screening survey
• Ticket-holders interests
• Desire to become self-sufficient
• Previous earnings history
• Choice
• Work Incentives Planning Assistance (WIPA)

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Assigning a Ticket

• EN beneficiary work together to create an IWP
• EN submits the signed IWP prior earnings tool
  (if applicable) to MAXIMUS
• MAXIMUS processes the IWP
• Fax [phone], Attn IWP Processing
• Mail Ticket-to-Work, P.O. Box 25105, Alexandria,
  VA, 22304
• After approval, the beneficiary EN or VR
  receive a Ticket assignment confirmation

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IWP
http//www.yourtickettowork.com/training_2
prior earnings tool
specific
insert EN name
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IWP
http//www.yourtickettowork.com/training_2
Ticket assignment date
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Prior Earnings Tool
http//www.yourtickettowork.com/training_2
IWP signature date
Trial Work Level (TWL) amounts
place xs in this row
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Partnership Plus

• ENs and VRs can serve the same Ticket-holder (one
  after the other)
• VR retains traditional cost reimbursement EN
  receives EN payment

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Partnership Plus (cont.)

• A copy of a signed agreement should be provided
  to MAXIMUS when an EN wishes to assign a ticket
  to themselves and also seek services for the
  Ticket holder through the State VR
• Agreement states conditions under which State VR
  will provide services to beneficiary

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Unassigning a Ticket

• Since the program is voluntary, the beneficiary,
  EN, or VR may unassign the Ticket at any time
• To unassign a Ticket, the beneficiary, EN, or VR
  must send an unassignment request letter to
  MAXIMUS

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Compliance Reporting Requirements

• Agreements with VRs, if applicable
• Annual Periodic Outcome Report (APOR)
• Timely Progress Reviews (TPRs)

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APOR

• Prepared by MAXIMUS sent annually
• Outcomes achieved by ENs with respect to services
  offered to beneficiaries
• Carefully review the report update incorrect
  information
• APOR must be made available to all Ticket-holders
  served

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TPR Advance Notification

• Beginning in September 2009, TPR notices will be
  sent-out based on Ticket assignment date
• Requirements will need to be met
• A list of TPR requirements will be provided with
  the notice

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TPRs

• Determine if a beneficiary is making the expected
  progress towards self-sufficiency (self
  supporting employment)
• Conducted at the conclusion of every 12 months
  of
• Ticket use
• In-use SVR status

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TPR Categories

• Work/earnings
• Educational, technical, trade, /or vocational
  training
• Combination of work educational requirement

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TPR Process

• MAXIMUS checks earning records
• If not sufficient, MAXIMUS contacts the
  beneficiary
• If not sufficient, MAXIMUS contacts EN or SVR

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Promising Practices

• Referrals
• EN directory
• Intake
• Services
• Tracking follow-up

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Referrals

• Network with local organizations
• Beneficiaries receive EN referrals from MAXIMUS
  www.yourtickettowork.com
• To market your services, consider requesting a
  beneficiary referral CD

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Referrals (cont.)

• Beneficiary referral CD
• Your website
• EN directory listing

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EN Directory
services
disabilities served
text field
website
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Intake

• Designated phone line/voicemail
• Knowledgeable available staff members
• Host weekly/monthly Ticket-holder orientations
  (invite WIPA)

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Services

• Be honest about what you are willing able to
  provide
• Do what you do best
• Offer referrals to other agencies

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Tracking Follow-Up

• Conduct routine follow-up information support
• Payment benefits

Dont forget!
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Contact Us

• MAXIMUS Ticket to Work
• P.O. Box 1433
• Alexandria, VA 22314
• Toll Free 1-866-949-ENVR (3687)
• Fax [phone]
• www.yourtickettowork.com
• ENOperations_at_yourtickettowork.com

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Questions?