PowerPointpresentatie

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2. The registration model for the Centers for
General Welfarework (CAWs) CLIENTREGISTRATION
2004
Koen Mendonck, Steunpunt Algemeen Welzijnswerk
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CONTENT

• Concept
• Units for registration
• Variables to register
• Registration and the process of social assistance
  
• Codebook guarantees uniformity
• Programmes for own use
• Downloading to governments
• Execution
• Instruments
• Made to measure programmes
• Uniform programmes
• Standard reporting options
• Data uploading step by step plan
• Results and evaluation
• First results
• Advantages, obstacles, further perspectives

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CONCEPT

• Concept
• Units for registration
• Variables to register
• Registration and the process of social assistance
  
• Codebook guarantees uniformity
• Programmes for own use
• Downloading to governments

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1. Units for registration

• Definition of the client personal contact
  with the aim to assist
• No activities (prevention, .)
• No electronic files (static), no system of
  tracking clients (anonymous) (not obligatory for
  IM, clear choice on the part of the centres,
  limited hardware (sometimes no PCs or no network
  to guarantee good circulation of data), practical
  difficulties (should we give the client a copy of
  the file?), )

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2. Variabels

• Sector variabels
• List appendix 1
• Governmental variabels
• List appendix 2
• Extra variabels
• Own choice!
• Illustration appendix 3

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3. The social assistance process
REGISTRATION 2 FILES building up the
registration of the social assistance process
SOCIAL ASSISTANCE PROCESS
RECEPTION
PRELIMINARY COUNCELLING
PRELIMINARY COUNCELLING FILE
COUNSELLING
COUNSELLING FILE
CONTINUED SUPPORT
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4. Code book (1)
4.1. HIERARCHICAL
Illness 03 01 01 02 03
Unexpected setback
Income problems
Financial problems
Material / financial problems
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Code book (2)

• 4.2. DYNAMIC
• This codebook can be supplemented with own items
  (zie appendix 6 for an example)

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5. Own use
1. Programmes data tailored for the service in
question
RES 2
RES 1
JWW
JAC
BEWO
AMB 3
AMB 2
AMB 1
2. Data according to type (sector variables)
AMB
RES
All AMBULANT data
3. Data for the whole CAW
Data on the entire CAW
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6. Data downloading
RES 2
RES 1
JWW
JAC
BEWO
AMB 3
AMB 2
AMB 1
Sectorvariables data on the whole CAW (N 90)

Governmental variables (N 27) These are
collated at Steunpunt and recoded for the
Intersector Module of the Flemish Government (!
From download 2003 on inclusive of justice
variables)
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EXECUTION

• Instruments
• Made to measure programmes
• Uniform programmes
• Standard reporting options
• Data downloading step by step plan

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1. Instruments

• Data input paper files and programmes
• It is possible to register on paper or directly
  into the PC
• Paper files file in Access (appendix 4 and 5)
• Instruction book for social workers
• Registration manual dos and donts
• !! Justice registration manual
• Book of definitions
• Communication with CAWs
• Function of the person responsible for
  registration
• Workgroup and subgroups on registration
• Training and technical documentation
• Helpdesk support in situ
• CD-ROM REG 2004

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2. Made to measure programmes

• Various programmes are tailored to fit
• Why? To improve quality
• Access consistent structure
• Access only the multiple choice questions vary
• Zie appendix 6 and 7

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3. Uniform programmes

• There are uniform programmes for following
  services
• Judicial welfare work
• Victim support
• Social assistance for sexual delinquents
• JAC (youth welfare work)
• Debt negotiation

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4. Standardreports

• Standard reporting facilities are built into the
  programme (one does not need to know Access to
  use this see manual)
• Reports (summary frequential distributions) on
  paper (see appendix 8 and 9)
• Cross table (according to age and sex) which are
  automatically exported to Excell

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5. Data uploading
TASKS REGISTRATION-MANAGER
CHARACTER - ISTICS OF THE TABLES
1. Made to measure programmes

• Backup-diskettes are collected and merged to a
  single table per programme
• RECODING
• Datatables are merged into a single table for the
  whole CAW

• Tables at detailed level (appendix 10)RECODING
  (appendix 11)
• Tabels at level 1 in main groups(appendix 12)

2. CAW data
CAWdata
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RESULTS EVALUATION

• Results
• Advantages
• Obstacles
• Further perspectives

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1. First results

• Year 2003 total numbers
• PRELIMINARY COUNCELLING 100.000 clients
• COUNCELLING 38.000 clients
• RESIDENTIELE CENTRA
• PRELIMINARY COUNCELLING 22 500 clients
• COUNCELLING 8 000 clients
• ) some big CAW are missing (real number is
  higher)

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1-bis. Overview

• Age 50 between 25 and 60 years old
• Sex 50 male, 50 female
• Problems a tangle of material and immaterial
  problems
• Marital status 63 unmarried or divorced
• Family situation 30 single

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2. Advantages

• Made together with the sector guarantees good
  fit with real needs of the AWW
• For the centres
• Made to measure (easy to adapt to own needs),
  easy reporting facilities, . Guarantees better
  input. Instrument for management.
• Upload to us download to governments as
  required
• For SAW accurate picture of clientele
  extensive reporting possibilities (data at
  individual client level)

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3. Obstacles

• Labourintensive due to tailoring and close
  cooperation with the sector.
• For the centres/staff resistance
• This is not an electronic file, so some see it as
  a purely administrative formality on top of their
  real work, social assistance.
• Registration for management/directors
• General resistance to the use of PCs

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4. For the near future

• Improvement and refinement of the manual,
  definitions of terms and examples.
• Role of registrationmanager expansion of the
  function. This is a requirement for good quality
  data collection.
• Use output for monitoring f.i. check out
  strategies for prevention of homelessness.
• Electronic files and client tracking system
  (requested by some CAWs)

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